{"solutions":[{"name":"Live wallpapers are turned on","description":"If live wallpapers are turned on, the power consumption may increase.","guide":null,"content":"Turn off live wallpapers."},{"name":"Automatic app update is turned on","description":"If automatic app update is turned on, the power consumption may increase.","guide":{"blocks":[{"title":"Find "iTunes & App Store"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press iTunes & App Store."}],"content":"
  • Press Settings.
  • Press iTunes & App Store.
","info":""},{"title":"Turn automatic update of apps on or off","steps":[{"note":"If you turn on automatic update, your apps are automatically updated via Wi-Fi.","overlay":null,"text":"Press the indicator next to "Updates" to turn the function on or off."}],"content":"
  • Press the indicator next to "Updates" to turn the function on or off.
","info":""},{"title":"Turn automatic update of apps via mobile network on or off","steps":[{"note":"If you turn on automatic update of apps via mobile network, your apps are automatically updated via the mobile network when no Wi-Fi networks are within range.","overlay":null,"text":"Press the indicator next to "Use Mobile Data" to turn the function on or off."}],"content":"
  • Press the indicator next to "Use Mobile Data" to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning automatic update of apps on or off","description":"You can select whether your apps should be updated to the newest version automatically or manually. See how to install an app.","id":139,"deviceId":13514},"content":"Turn off automatic app update."},{"name":"Automatic screen lock is turned off","description":"When the screen lock is turned on, your phone's screen light is turned off. If your phone's screen lock is turned off or is set set to turn on after a long period of time, the power consumption may increase.","guide":null,"content":"Turn on automatic screen lock."},{"name":"Automatic content synchronisation is turned on","description":"If automatic content synchronisation is turned on, the power consumption may increase.","guide":{"blocks":[{"title":"Find "iTunes & App Store"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press iTunes & App Store."}],"content":"
  • Press Settings.
  • Press iTunes & App Store.
","info":""},{"title":"Turn automatic synchronisation of content on or off","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to the required content type to turn the function on or off."}],"content":"
  • Press the indicator next to the required content type to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning automatic synchronisation of content on or off","description":"You can access the contents of your phone on other devices by turning on automatic content synchronisation.","id":207,"deviceId":13514},"content":"Turn off automatic content synchronisation."},{"name":"The battery is faulty","description":"If the battery is faulty, the battery life is reduced.","guide":null,"content":"Go to the manufacturer's web page to see if it's possible to change the battery."},{"name":"Bluetooth is turned on","description":"If Bluetooth is turned on on your phone, the power consumption may increase because your phone continuously searches for nearby Bluetooth devices.","guide":null,"content":"Turn off Bluetooth."},{"name":"Mobile data is turned on","description":"If mobile data is turned on, the power consumption may increase because various applications on your phone keep sending and receiving data.","guide":{"blocks":[{"title":"Find "Mobile Data"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press Mobile Data."}],"content":"
  • Press Settings.
  • Press Mobile Data.
","info":""},{"title":"Turn mobile data on or off","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Mobile Data" to turn the function on or off."}],"content":"
  • Press the indicator next to "Mobile Data" to turn the function on or off.
","info":""},{"title":"Turn use of mobile data for applications on or off","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to the required application to turn the function on or off."}],"content":"
  • Press the indicator next to the required application to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning mobile data on or off","description":"You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.","id":105,"deviceId":13514},"content":"Turn off mobile data."},{"name":"Notifications are turned on","description":"If notifications are turned on, the power consumption may increase.","guide":{"blocks":[{"title":"Find "Notifications"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press Notifications."}],"content":"
  • Press Settings.
  • Press Notifications.
","info":""},{"title":"Select setting for notification preview","steps":[{"note":null,"overlay":null,"text":"Press Show Previews."},{"note":null,"overlay":null,"text":"To select notification preview on the lock screen, press Always."},{"note":null,"overlay":null,"text":"To select notification preview only when your phone is unlocked, press When Unlocked."},{"note":null,"overlay":null,"text":"To turn off notification preview, press Never."},{"note":null,"overlay":null,"text":"Press arrow left."}],"content":"
  • Press Show Previews.
  • To select notification preview on the lock screen, press Always.
  • To select notification preview only when your phone is unlocked, press When Unlocked.
  • To turn off notification preview, press Never.
  • Press arrow left.
","info":""},{"title":"Turn notifications on or off","steps":[{"note":null,"overlay":null,"text":"Press the required application."},{"note":null,"overlay":null,"text":"Press the indicator next to "Allow Notifications" to turn notifications for the selected application on or off."}],"content":"
  • Press the required application.
  • Press the indicator next to "Allow Notifications" to turn notifications for the selected application on or off.
","info":""},{"title":"Turn grouping of notifications on or off","steps":[{"note":null,"overlay":null,"text":"Press Notification Grouping."},{"note":null,"overlay":null,"text":"Press the required setting."},{"note":null,"overlay":null,"text":"Press arrow left."}],"content":"
  • Press Notification Grouping.
  • Press the required setting.
  • Press arrow left.
","info":"This function enables you to select whether notifications should be grouped or be displayed individually."},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""},{"title":"Use notifications","steps":[{"note":null,"overlay":null,"text":"Slide your finger downwards starting from the top of the screen."},{"note":null,"overlay":null,"text":"Press the required notification and follow the instructions on the screen to use the selected function."}],"content":"
  • Slide your finger downwards starting from the top of the screen.
  • Press the required notification and follow the instructions on the screen to use the selected function.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Using notifications","description":"You can set your phone to display notifications about missed calls, new messages and appointments in the status bar at the top of the screen.","id":123,"deviceId":13514},"content":"Turn off notifications."},{"name":"The screen brightness is set too high","description":"If your phone's screen brightness is set too high, the power consumption may increase.","guide":null,"content":"Lower the screen brightness."},{"name":"Low Power Mode has been turned off","description":"You can reduce the power consumption by turning on Low Power Mode.","guide":{"blocks":[{"title":"Find "Battery"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press Battery."}],"content":"
  • Press Settings.
  • Press Battery.
","info":""},{"title":"Extend the battery life","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Low Power Mode" to turn on the function."}],"content":"
  • Press the indicator next to "Low Power Mode" to turn on the function.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Extending the battery life","description":"Some functions on your phone use a lot of power and therefore significantly reduce the battery life. You can reduce the power consumption by turning on low power mode.","id":194,"deviceId":13514},"content":"Turn on Low Power Mode."},{"name":"Vibration is turned on","description":"If vibration is turned on on your phone, the power consumption may increase.","guide":null,"content":"Turn off vibration."},{"name":"Wi-Fi is turned on","description":"If Wi-Fi is turned on on your phone, the power consumption may increase because your phone continuously searches for available Wi-Fi networks.","guide":null,"content":"Turn off Wi-Fi."},{"name":"There are too many running applications","description":"If you've used many applications on your phone, the power consumption may increase because the applications keep running in the background.","guide":{"blocks":[{"title":"End running applications","steps":[{"note":null,"overlay":null,"text":"Press the Home key twice."},{"note":null,"overlay":null,"text":"Slide upwards on the required application to end it."}],"content":"
  • Press the Home key twice.
  • Slide upwards on the required application to end it.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Ending running applications","description":"Some applications aren't ended completely when you return to the home screen. If you don't end them from the list of running applications, they keep running in the background which may slow down your phone.","id":9,"deviceId":13514},"content":"End running applications."},{"name":"GPS is turned on","description":"If GPS is turned on on your phone, the power consumption may increase.","guide":{"blocks":[{"title":"Find "Location Services"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press Privacy."},{"note":null,"overlay":null,"text":"Press Location Services."}],"content":"
  • Press Settings.
  • Press Privacy.
  • Press Location Services.
","info":""},{"title":"Turn GPS on or off","steps":[{"note":"If you turn on this function, your phone can find your exact position using GPS. If you turn off the function, you can't use any GPS functions on your phone.","overlay":null,"text":"Press the indicator next to "Location Services" to turn the function on or off."}],"content":"
  • Press the indicator next to "Location Services" to turn the function on or off.
","info":""},{"title":"Turn use of GPS position for applications on or off","steps":[{"note":null,"overlay":null,"text":"Press the required app."},{"note":null,"overlay":null,"text":"Press the required setting to turn the function on or off."}],"content":"
  • Press the required app.
  • Press the required setting to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning GPS on or off","description":"Your phone can determine your geographical position using GPS (Global Positioning System). The information about your location can be used by a number of applications on your phone such as navigation, the search function or weather forecast.","id":83,"deviceId":13514},"content":"Turn off GPS."}],"intro":null,"name":"My phone's battery life is short","description":"If your phone uses too much power and the battery life is short, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.","id":5}

My phone's battery life is short

If your phone uses too much power and the battery life is short, there may be several causes of the problem.

We found 14 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 14: Live wallpapers are turned on
If live wallpapers are turned on, the power consumption may increase.
Turn off live wallpapers.
Previous slide
Solution 2 of 14: Automatic app update is turned on
You can select whether your apps should be updated to the newest version automatically or manually. See how to install an app.
Previous slide
Step 1 of 5

Press Settings.

Step 2 of 5

Press iTunes & App Store.

Step 3 of 5

Press the indicator next to "Updates" to turn the function on or off.

Step 4 of 5

Press the indicator next to "Use Mobile Data" to turn the function on or off.

Step 5 of 5

Press the Home key to return to the home screen.

Solution 3 of 14: Automatic screen lock is turned off
When the screen lock is turned on, your phone's screen light is turned off. If your phone's screen lock is turned off or is set set to turn on after a long period of time, the power consumption may increase.
Turn on automatic screen lock.
Previous slide
Solution 4 of 14: Automatic content synchronisation is turned on
You can access the contents of your phone on other devices by turning on automatic content synchronisation.
Previous slide
Step 1 of 4

Press Settings.

Step 2 of 4

Press iTunes & App Store.

Step 3 of 4

Press the indicator next to the required content type to turn the function on or off.

Step 4 of 4

Press the Home key to return to the home screen.

Solution 5 of 14: The battery is faulty
If the battery is faulty, the battery life is reduced.
Go to the manufacturer's web page to see if it's possible to change the battery.
Previous slide
Solution 6 of 14: Bluetooth is turned on
If Bluetooth is turned on on your phone, the power consumption may increase because your phone continuously searches for nearby Bluetooth devices.
Turn off Bluetooth.
Previous slide
Solution 7 of 14: Mobile data is turned on
You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.
Previous slide
Step 1 of 5

Press Settings.

Step 2 of 5

Press Mobile Data.

Step 3 of 5

Press the indicator next to "Mobile Data" to turn the function on or off.

Step 4 of 5

Press the indicator next to the required application to turn the function on or off.

Step 5 of 5

Press the Home key to return to the home screen.

Solution 8 of 14: Notifications are turned on
You can set your phone to display notifications about missed calls, new messages and appointments in the status bar at the top of the screen.
Previous slide
Step 1 of 16

Press Settings.

Step 2 of 16

Press Notifications.

Step 3 of 16

Press Show Previews.

Step 4 of 16

To select notification preview on the lock screen, press Always.

Step 5 of 16

To select notification preview only when your phone is unlocked, press When Unlocked.

Step 6 of 16

To turn off notification preview, press Never.

Step 7 of 16

Press arrow left.

Step 8 of 16

Press the required application.

Step 9 of 16

Press the indicator next to "Allow Notifications" to turn notifications for the selected application on or off.

Step 10 of 16

This function enables you to select whether notifications should be grouped or be displayed individually.

Press Notification Grouping.

Step 11 of 16

This function enables you to select whether notifications should be grouped or be displayed individually.

Press the required setting.

Step 12 of 16

This function enables you to select whether notifications should be grouped or be displayed individually.

Press arrow left.

Step 13 of 16

Press the Home key to return to the home screen.

Step 14 of 16

Slide your finger downwards starting from the top of the screen.

Step 15 of 16

Press the required notification and follow the instructions on the screen to use the selected function.

Step 16 of 16

Press the Home key to return to the home screen.

Solution 9 of 14: The screen brightness is set too high
If your phone's screen brightness is set too high, the power consumption may increase.
Lower the screen brightness.
Previous slide
Solution 10 of 14: Low Power Mode has been turned off
Some functions on your phone use a lot of power and therefore significantly reduce the battery life. You can reduce the power consumption by turning on low power mode.
Previous slide
Step 1 of 4

Press Settings.

Step 2 of 4

Press Battery.

Step 3 of 4

Press the indicator next to "Low Power Mode" to turn on the function.

Step 4 of 4

Press the Home key to return to the home screen.

Solution 11 of 14: Vibration is turned on
If vibration is turned on on your phone, the power consumption may increase.
Turn off vibration.
Previous slide
Solution 12 of 14: Wi-Fi is turned on
If Wi-Fi is turned on on your phone, the power consumption may increase because your phone continuously searches for available Wi-Fi networks.
Turn off Wi-Fi.
Previous slide
Solution 13 of 14: There are too many running applications
Some applications aren't ended completely when you return to the home screen. If you don't end them from the list of running applications, they keep running in the background which may slow down your phone.
Previous slide
Step 1 of 3

Press the Home key twice.

Step 2 of 3

Slide upwards on the required application to end it.

Step 3 of 3

Press the Home key to return to the home screen.

Solution 14 of 14: GPS is turned on
Your phone can determine your geographical position using GPS (Global Positioning System). The information about your location can be used by a number of applications on your phone such as navigation, the search function or weather forecast.
Previous slide
Step 1 of 7

Press Settings.

Step 2 of 7

Press Privacy.

Step 3 of 7

Press Location Services.

Step 4 of 7

Press the indicator next to "Location Services" to turn the function on or off.

Step 5 of 7

Press the required app.

Step 6 of 7

Press the required setting to turn the function on or off.

Step 7 of 7

Press the Home key to return to the home screen.

Unfortunately, our troubleshooting system can't solve the problem with your phone. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 2/4/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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