How do I avoid international roaming charges?

Use the checklist below to see what you should check before you travel and also find out how to enable or disable roaming on your device.

What should I check before travelling?

check if your device is set up for roaming by texting ROAMING to 150
check the roaming costs for the countries you're visiting
- go to our roaming costs calculator
- if you're travelling within Europe to EU member states then you can use your allowances as you would at home with no extra charge
- you’ll be charged a standard rate to use your phone outside of the EU - to access data, turn on data roaming in your device settings
make sure your phone connects automatically to 4G when you're in the EU by checking your device is set to Automatic Network Selection
- for help with this choose your device within our Phones & Devices guides and select Connectivity > Selecting Network

Check your device is set up for roaming:

Text ROAMING to 150.

You’ll find data roaming options in the mobile data settings of your device:

1

choose your phone on our Phones & Devices guides
2

select Connectivity > Data usage > Turning data roaming on or off

Give us a call

Free to pay monthly
25p per call on pay as you go

Open

Closed

Mon to Fri
Sat to Sun

Alternative phone numbers

Ask the Community

Ask questions and share tips with other people 24 hours a day

Find a store

Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below

Finding you

Open Mon to Sat

Open Sun

>Directions

> Find another store

Need more help

Last updated: 13/12/2018

Nikki posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.

Glad to hear it.

Glad to hear it.

Do I need to activate my phone to use it abroad?

How do I use mobile data on my device when I'm abroad?