How do I avoid international roaming charges?

     
    >
  • Go to section

Use the checklist below to see what you should check before you travel and also find out how to enable or disable roaming on your device.

What should I check before travelling?

What should I check before travelling?

  1.  

    check if your device is set up for roaming by texting ROAMING to 150
  2.  

    check the roaming costs for the countries you're visiting

    • go to our roaming costs calculator
    • if you're travelling within Europe to EU member states then you can use your allowances as you would at home with no extra charge
    • you’ll be charged a standard rate to use your phone outside of the EU - to access data, turn on data roaming in your device settings
  3.  

    make sure your phone connects automatically to 4G when you're in the EU by checking your device is set to Automatic Network Selection

    • for help with this choose your device within our Phones & Devices guides and select Connectivity > Selecting Network
Where are you travelling to?
Find out how much it'll cost to use your phone abroad:
Sorry, we don't recognise that country or region

How do I enable or disable roaming?

How do I enable or disable roaming?

Check your device is set up for roaming:

Text ROAMING to 150.

You’ll find data roaming options in the mobile data settings of your device:

  1. 1

    choose your phone on our Phones & Devices guides
  2. 2

    select Connectivity > Data usage > Turning data roaming on or off

 
Give us a call
Give us a call
Call now
Call now
150
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Bank Holiday Monday opening times: 08:00-20:00
Mon to Fri
Sat to Sun
Alternative phone numbers
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Type in your postcode to find your nearest store.

You can book an appointment to meet one of our experts in many of our stores.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Book an appointment
>Directions
> Find another store
Need more help
Last updated: 13/5/2019
Nikki posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Please let us know how we can make it better
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

You can find more help here
Do I need to activate my phone to use it abroad?
Can I use 4G abroad?
What impact will Brexit have on roaming?
Previous
Do I need to activate my phone to use it abroad?
Next
How do I use mobile data on my device when I'm abroad?