What should I do if my phone is lost or stolen?

     
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How do I report my device as lost or stolen?

How do I report my device as lost or stolen?

It’s important you report your device as lost or stolen as soon as you know it’s gone.

  1.  

    call 150 from your EE phone

  2.  

    call 07953 966 250 from any other phone (at standard rates)

  3.  

    call +44 7953 966 250 from abroad (at international call rates)

Once you've reported your device as lost or stolen: 

  1.  

    we can block your device so no-one else can use it on our network, and suspend your account (you can add a password in case you find it later)

  2.  

    we can send you another SIM card (charges will apply for delivery) or you can pop into one of stores to get one for free

  3.  

    if you have itemised billing on your account, you can login My EE where you can view your most recently dialled numbers

What might it cost if my device is lost or stolen?

What might it cost if my device is lost or stolen?

If you let us know within 24 hours and somebody else uses your device while it's lost or stolen, you’ll only be responsible for paying a maximum of £100 for any unauthorised usage that’s not part of your allowance. We’ll cover the cost of any charges over £100.

If you do this and still get a bill for over £100, call us on 150 from your EE phone to check you’re eligible for the cap and arrange for the charges to be credited back.

Please be aware that if you don’t tell us within 24 hours of your device being lost or stolen, you’ll be liable to pay any additional charges occured.

I have insurance and protection for my device

I have insurance and protection for my device

If you have Full Cover or Damage Cover and your phone is lost, stolen or damaged, call us on 07953 966 250 from any phone and you can get a next-day replacement.

> Find out more about the terms and conditions that apply

 
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Last updated: 26/7/2018
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

I’ve found my phone after reporting it lost or stolen