Safety and security

Learn about our content lock and parental controls, what to do if your phone is lost and how to defend against fraud.

In this Section

Lost, stolen and damaged

What should I do if my phone is lost or stolen?
I’ve found my phone after reporting it lost or stolen
I've found a lost phone
How do I unblock my phone with a PUK code?
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Content Lock

How do I turn on parental controls on my device?
How to block unwanted calls and texts?
Set Up Safe: manage a child's pay monthly phone
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Online security best practice

How to avoid and prevent scams including phishing, vishing and smishing
How do I protect myself from malware, spyware and viruses?
Online security hints and tips
How to avoid and prevent spam
How to block unwanted calls and texts
How to report abuse and phishing
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Protecting your information

How can I request my personal data?
Security advice for your phone
Norton Security explained
Complaints code of practice
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