Costs to call 0800 and 0808 numbers
Calls to 0800, 0808 and 116 numbers are free from your EE mobile and landline.
116 numbers available on EE
- 116 000 - Hotline for Missing Children
- 116 111 - Childline
- 116 123 - Samaritans
Numbers starting with 03, 02, 01
Many organisations use 03 numbers such as 0300, 0344 or 0345 as an alternative to more expensive 084 and 087 numbers. Calls to 01, 02 or 03 numbers will come out of your inclusive minutes.
Numbers starting with 084, 087, 09 and 118
- 084 and 087 numbers are typically used for banks, utility companies, customer helplines, government departments and voting in TV shows
- 09 numbers are typically used for premium rate services
- 118 numbers are used for Directory Enquiry services
When calling these numbers you’ll be charged an access charge and a service charge.
The access charge is the amount charged by EE and the service charge is charged by the organisation you’re calling. The amount of the service charge is set by them, and should be stated anywhere the number is advertised.
The access charge and service charge will appear separately in the itemised section of your bill but may not be listed next to each other. Although they’ll be included separately in the total number of calls and duration of calls shown on your bill, the amount you’re charged will be unaffected.
Access Charges
| Service | Per minute charge inclusive of VAT unless otherwise stated |
|---|---|
| EE pay monthly mobile customers | 93p |
| EE SIM only mobile customers | 93p |
| EE pay as you go customers | 44p |
| EE Broadband and Phone customers | 12p |
| EE Small Business Customers | Business Access Charges page |
Service charges
Pay monthly plans
Pay as you go plans
Make savings if you call 084 or 087 numbers regularly
Pay monthly customers can get a monthly 084 and 087 add-on so you’ll always have an allocated number of minutes to call service numbers.
To find out more and to activate this add-on, visit the 084 and 087 add-on page.