Get ready to roam

Use the checklist below to see what you should check before you travel and find out how to enable or disable roaming on your device.

Before your trip, remember to:

  • make sure your device is ready to roam by texting ROAMING to 150
  • turn on data roaming in your device settings
  • check your Spend Cap is set high enough to cover your daily roaming charges for the length of your trip
  • check your device is set to automatic network connection
  • turn off WiFi Calling, WiFi Calling is only available in the UK.

Need help with turning on data roaming? Follow the step-by-step instructions in our Device Guides.

Need help with setting up your automatic network connection? Follow the step-by-step instructions in our Device Guides.

Follow these steps for each device you’re taking with you on your trip.

If you’re travelling to Greece or Cyprus

You can use your plan minutes, texts and data allowances at no extra cost, if you have this included in your plan. Check our roaming calculator to see if this applies to you.

However, during your stay you might connect to a network based in Turkey. As Turkey is outside of the EU, you’ll be charged to make and receive calls, and send texts and picture messages.

You can prevent this from happening by allowing your phone to only connect to EU networks. To activate EU Roaming, text EUROAM to 150.

Good to know

Review how to avoid accidentally connecting to a network outside of your plan.

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