You can use a passkey instead of a password to log in to your EE ID.
When you set up a passkey, you can log in using your fingerprint, PIN or face recognition.
They're secure and much less vulnerable to cyber-attacks, scams, and data breaches than passwords. They can be easier to use because you won't need to remember a password.
EE won't store your fingerprint, PIN or face data. It's always kept safely on your device.
Need to know
For your security, if you haven’t already enabled two-factor authentication, you’ll be asked to add a mobile number before adding a passkey.
If you do have it enabled, we’ll verify you with a code sent to your device by text before you can add a passkey.
How to set up a passkey
Using the device you'd like to set your passkey up on:
- log in to EE
- select Profile, by clicking on the icon in the top right corner of your screen
- expand Login and security
- in the passkeys section, select Add or Manage passkeys
- on the Passkeys page select Add passkey
- for your security, if you haven’t already enabled two-factor authentication, you’ll be asked to add a mobile number before you can add your passkey.
If you do have it, we’ll verify you before you can add a passkey - your device will then prompt you to create a passkey
If you need to add a passkey for another device, follow these steps again using the additional device you want to add a passkey to.
How to remove a passkey
- log in to EE.
- select Profile, by clicking on the icon in the top right corner of your screen
- expand Login and security
- in the passkeys section, select Add or manage passkeys
- select Remove next to the passkey you want to delete
- select Confirm
- enter the verification code we send you
How to log in with a passkey
Log in on a device where you’ve set up a passkey
- Go to the EE login page.
- Select Continue with a passkey.
- Verify yourself using your screen unlock method.
Log in with a passkey from another device
If you set your passkey up on your phone, you might want to use it on another device as well, for example a work laptop.
Follow these steps from the device that does not have your passkey.
- Go to the EE login page on the device which does not have your passkey.
- Enter your email address.
- Select Continue with a passkey.
- Your device will ask you which device you want to use to log in.
- Select the option to log in with another device.
- A QR code will be generated on the screen.
- Scan this code with the device where you have the passkey saved.
- Verify yourself using your screen unlock method.
Need to know
Passkeys that are only stored on a desktop device can't be used to log in to another device. This is because desktop cameras can’t scan QR codes.
Sharing passkeys
Apple users can share passkeys with trusted contacts.
Need to know
If you share your passkey with someone they will have full access to your EE account.
No one from EE will ever ask you to tell them your passkey.
Problems logging in with passkeys
If you get an error message saying you don't have a passkey, this could be because:
- you have created your passkey on a different device than the one you're using
- your account was compromised, and we deleted your passkey for security reasons
If this happens, log in with your password and then visit your profile to create a new passkey.