Your EE account security

Two-Factor Authentication (2FA) is a security method that adds an extra layer of protection to your account. Instead of just entering a password, you also need a second piece of information to log in — like a code sent to your mobile.

Think of it like:

1. something you know – your password
2. something you have – your phone or a security key

So, even if someone steals your password, they can’t get in to your account without the second bit of information.

When you might need to use it:

• when you log in from a new device
• to change important account details
• to recover your account

1. download and open the EE app
2. tap on Profile, the icon in the top right corner
3. open Login information
4. in Security, select Enable two-factor authentication
5. add your mobile number
6. you will get a 6-digit passcode to authenticate that number
7. enter your passcode
8. tap submit

You'll receive a text and an email confirming that 2FA has been set up on your account.

1. Log in to EE online
2. Go to Profile
3. Go to Login information
4. In Security, select Enable two-factor authentication
5. Add your mobile number
6. You will get a 6-digit passcode to authenticate that number
7. Enter your passcode
8. Select submit

You'll receive a text and an email confirming that 2FA has been set up on your account.

You can change the number you use for 2FA in the same section of the EE website.