Need to know
To protect your identity, it's important to ensure you use strong passwords for all your online accounts.
Avoid previously leaked and common passwords
Avoid using passwords that have been leaked in previous data breaches. When you create a password for your EE identity, we run a check to ensure it hasn’t been leaked before and isn't a commonly used password that criminals could easily guess. No matter how complex your password is, if it’s been previously exposed, it’s a risk to use it on any other account.
Even if you don't know about them being leaked, don't use the same passwords on different sites. This could put your other accounts at risk if one of your accounts is hacked.
Use at least 12 characters
At EE, we require you to create a password that’s at least 12 characters long. Don’t worry, while this may seem like a lot, you don't need to include any numbers or special characters to make it secure.
Three random words can make a strong password
Instead, consider using three random words to create a password that’s easy to remember and hard for others to guess. Just make sure to avoid using names of family members, pets, or other personal information that could be associated with you.
Don’t just take our word for it, you can read the guidance on passwords from the government’s National Cyber Security Centre (NCSC) which includes advice on why you might want to use three random words.
Consider using password managers
Consider using password managers
If you're worried about remembering your password, consider using a password manager these tools are recommended by the NCSC as a great way to create strong passwords and store them securely, so you never have to worry about forgetting your login information.
Our broadband customers get access to Norton Password Manager for free, but you can also use other password managers like Apple Keychain or the one built into Google Chrome to manage your passwords across devices.
For more useful information, read our advice on online security hints and tips.