Before you start
Before you set up your TV Box Pro, make sure your broadband is up and running.
The best way to watch EE TV is to connect via Ethernet or stream over WiFi. You’ll be able to watch High Definition (HD) channels when streaming online, where available. You can also connect the TV Box Pro using an aerial.
Watch our setup video
Using an ethernet cable is quick and easy
Connect your EE TV Box Pro using an ethernet cable
- Plug one end of the ethernet cable into the yellow port on the back of your TV Box Pro (you’ll find it in the box provided).
- Plug the other end into the yellow port on the back of your hub or router.
- Plug one end of your HDMI cable into the purple socket of your EE TV Box Pro (use the cable in the box provided to get the best picture quality).
- Plug the other end into the back of your TV.
- Plug one end of the power cable into the back of your EE TV Box Pro (you’ll find the power cable in your EE TV Box Pro pack).
- Plug the other end into the nearest power socket on the wall.
- Press the power button on the front of your EE TV Box Pro to turn it on.
- You’ll be guided through the set-up instructions on your EE TV Box Pro.
For a connection over WiFi, it’s all about positioning
Connect your EE TV Box Pro using WiFi
- Place your TV Box within 5 metres of your Hub or nearest Smart WiFi device, with no more than one wall or floor between them. If it's further away and you're having connection issues, you may benefit from a WiFi Extender.
- Plug one end of your HDMI cable into the purple socket on your TV Box Pro (use the cable provided in the box for the best picture quality).
- Plug the other end into the back of your TV.
- Plug one end of the power cable into the back of your TV Box Pro (you’ll find the power cable in your TV Box Pro pack).
- Plug the other end into the nearest power socket on the wall.
- Press the power button on the front of your TV Box Pro to turn it on.
- You’ll be guided through the set-up instructions on your TV Box Pro.
If you’re having issues with your WiFi speed and connection, find out what affects your home broadband and WiFi.
Connect your TV Box Pro using an aerial
If you connect using an aerial, you’ll also be able to view channels in Standard Definition (SD).
- Position your TV box near to the aerial wall port in your home.
- Connect an aerial cable from the port in the wall to the blue aerial socket on the back of your EE TV Box Pro.
- If the aerial cable is already plugged into your TV, plug it into your TV Box Pro instead.
- Plug one end of your HDMI cable into the purple socket of your EE TV Box Pro (use the cable in the box provided to get the best picture quality).
- Plug the other end into the back of your TV.
- Plug one end of the power cable into the back of your EE TV Box Pro (you’ll find the power cable in your EE TV Box Pro pack).
- Plug the other end into the nearest power socket on the wall.
- Press the power button on the front of your EE TV Box Pro to turn it on.
- You’ll be guided through the set-up instructions on your EE TV Box Pro.
Pair your remote
- Pull the plastic tab away from the batteries to activate them.
- Move the remote close to your TV Box Pro.
- Press the power button.
- Your remote will pair with your TV Box Pro automatically.
- If you have any issues pairing, try replacing the batteries in the remote.
If it's still not paired, check out these extra steps to pair your TV remote with your TV.
Using SPDIF audio with your service
The Sony/Philips Digital Interface (SPDIF) is a fibre-optic audio system that connects your TV box to any compatible sound system. So, you can enjoy high-quality digital audio - uncompressed audio or 5.1 or 7.1 surround audio - to accompany your TV viewing.
To connect your TV box to your sound system, you will need your own fibre optic (Toslink) digital cables.
The SPDIF port is at the rear of your TV Box Pro, between the analogue audio out port and the yellow Ethernet cable port, as shown in our step-by-step setup guide.