Check the network and test your home connection
Check if there's a problem with your broadband that's causing issues with TNT Sports channels.
If you've got Hybrid Connect (4G connection when broadband's down), some EE TV channels like TNT Sports will not work. Instead, you can watch on the HBO Max app.
Check your EE TV set-up
EE TV uses your broadband connection to show TNT Sports, not an aerial like Freeview channels.
Follow these steps to check how your TV box and broadband are set up:
- Try watching other TNT Sports channels or on demand apps, like BBC iPlayer to see if the same issue happens
- Check how your TV box connects to your hub (router)
If you’re using an ethernet cable: Make sure the cable is connected securely at both ends. Ethernet cables usually have yellow ends. Both Cat5e and Cat6 ethernet cables are compatible and available in the EE Store.
If you're using WiFi: Make sure your TV box has a strong WiFi signal. If it’s far from your hub, you may need a WiFi disc or to move the box closer.
- Make sure you're using a BT or EE Smart Hub
- Try to use the HDMI cable provided. If your TV doesn't have an HDMI port, move your SCART cable to another port
- Check that picture quality alerts are turned on. Go to Settings, then TV Signal & Quality, and then Picture Quality Alert for Internet Channels