Why choose EE?

Cyber Security

ID Checker: Available to all consumer pay monthly customers. You can check one email address once every 12 months. We do not search for all personal information on all dark web sites, and we may not find all your exposed personal information with this search.

Add on: Available to customers on a pay monthly handset, SIM only, laptop or tablet plan. Covers 2 devices (EE Cyber Security Duo) or 15 devices (EE Cyber Security Multi). The add-on starts as soon as we receive your request for EE Cyber Security. Includes Dark Web Monitoring1, Device Security, Social Media Monitoring2, SMS Security3, Report Card and Password Manager. Data used will be deducted from your plan allowance. Devices must use at least Android 8.0, Windows 10, or iOS current or previous two operating systems. You can cancel at any time. Personal, non-commercial use. Norton terms apply. Other terms apply, see ee.co.uk/terms for further details.
Dark Web Monitoring is not available in all countries outside of the UK. Monitored information varies based on country of residence. We do not search for all personal information on all dark web sites, and we may not find all your exposed personal information with this search.
Social Media Monitoring is only available on Facebook, Instagram, LinkedIn, Twitter, and YouTube. On Facebook, Instagram, and LinkedIn only account takeover feature is available. Does not include monitoring of chats or direct messages. May not identify cyberbullying, explicit, or illegal content or hate speech.
iMessages not supported.

Broadband

Broadband: 24 month minimum term applies. Subject to credit check and availability. Monthly charges assume online billing. Consumer plans only. £50 charge applies if new line required. Average speed based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wi-fi connection and time of day. You own the router 14 days after activation. Our broadband terms apply, see ee.co.uk/terms
Data Boost Discount: Available to selected new and existing EE customers on a pay monthly handset plan or selected SIM only phone plans who also have an existing eligible BT Broadband Plan. Both accounts to be registered to the same account holder at the same address to benefit from a double data boost on their registered EE Plan. Double data applicable to all numbers registered on the EE account. Double data applied to core data allowance only. One eligible EE account per BT account. Consumer plans only. You can only have one double data offer per EE mobile account. If either the EE or BT account has an outstanding overdue balance, the double data will be removed. If you are no longer an eligible EE or BT customer, double data will be removed. No cash alternative. May take up to 24 hours to activate. For further information around data processing, please see our EE Privacy Policy or BT Privacy Policy.

With landline: See terms for calling add-ons.

Without landline: No landline calls service included. You will have no dial tone and will not be able to make or receive calls, including calls to emergency services.

Full Fibre Broadband: Only available without landline for customers living in premises enabled for full fibre from EE. Next-day activation available where an existing full fibre service is not in place. Orders must be placed before 1:30pm.
4GEE/5GEE Home Router: Indoor use only. Compatible laptop/tablet and 4G/5G coverage required, see ee.co.uk/why-ee/mobile-coverage. Available on 24 month minimum term or 30 day contract. Subject to credit check. Plans are for mobile internet in a fixed location. Supports up to 32 compatible devices. Signal range up to 30m. The more devices you have connected to your 4G/5GEE Home Router at the same time, the slower your internet connection will be. Access to our fastest available speeds. 4G/5G speeds depend on the location of your router (we recommend you place your router on or near a window sill), the number of users and plan. Equipment may be different from that shown. Further terms apply, see ee.co.uk/terms.

Fair Usage Policy: Unlimited Plans are for personal, non-commercial use only. We will consider usage above 1000GB/month to be non-personal use and have the right to apply traffic management controls to deprioritise your mobile traffic during busy periods or to move you to a business plan.

Insurance – Full or Damage Cover

You can call 150 for Customer Services. Free to pay monthly customers. Calls to 07953 966 250 are charged at standard network rates. Calls from an EE Pay As You Go phone cost 25p. If you’re calling from another phone, you’ll need to check with your service provider what you’ll be charged.

Excess: An excess is payable for each successful claim. To see what the current excess bands and amounts are, for both consumer and small business click here.

Next day refurbished replacement: Geographical restrictions, bank holidays and exceptional circumstances apply.
Claims limit: We will accept a total number of two successful loss/theft claims in a 12 month period. The 12 month period begins on the date we accept your first claim. There is no limit on the number of successful claims we will accept for accidental damage during the period of cover.

Cover for diagnosed faults: For a fee, you can get a next day refurbished replacement if your device is diagnosed with a fault in the first 24 months from the start of your Airtime Plan contract. This fee will be added onto your Airtime Plan bill. Not available to Apple customers within the first 12 months. Not available to SIM only customers. Check ee.co.uk/excessandcharges for the latest fees.

Multi policy discount: Additional policies must be in your name and on the same EE account to get the discount. Discount off the monthly charge for your insurance product only. It doesn’t apply to the excess or any other insurance fees.
Please note: We can change the terms or withdraw these discounts at any time. However, you will be given at least 30 days’ notice in writing of any changes to these terms. Total monthly insurance payments are exempt from VAT and include Insurance Premium Tax (IPT) at the prevailing rate. You’ll be told the premium amount (inclusive of IPT) for your device before you buy it and it will be detailed on Your Confirmation of Your Insurance Cover in your welcome pack. If Insurance Premium Tax or any other taxes related to this insurance change, this will affect the amount you pay each month.

Free Minute One Premium Bundle: Bundle includes a screen protector and phone case and one £20 voucher. One £20 voucher can used online at either bt.com/shop/premiumminuteone or accessories.ee.co.uk/promotion/PremiumMinuteOne when purchasing selected accessories of over £40. Offer only available to customers taking Full Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. For eligible devices please speak to one of our advisors.

Free Minute One Bundle: Bundle includes a screen protector, phone case and one £10 voucher off a selection of cases and screen protectors at accessories.ee.co.uk/promotion/MinuteOneBundle or at bt.com/shop/minuteone. Offer only available to customers taking Damage Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. For eligible devices please speak to one of our advisors.

The insurance element of Full Cover and Damage Cover is underwritten by Chubb European Group SE. See T&Cs for more details. Other benefits of Full Cover and Damage Cover will be provided by EE and further terms apply. For more information visit ee.co.uk/insuranceterms if you are a consumer or ee.co.uk/businessterms if you are a small business customer.

Claims

UK’s No.1 broadband and mobile provider: EE and BT have the largest market share of broadband and mobile customers in the UK. Source - Kantar TGB2305A – TGI GB (Apr 2022 – Mar 2023). To verify visit ee.co.uk/claims.

UK’s fastest major broadband provider: 1.6Gbps Full Fibre, available with our Busiest Homes Bundle, offers faster download speeds than the fastest product available from Sky, Virgin, TalkTalk, BT, Plusnet, Vodafone or Post Office.

UK’s best/most reliable network: Rankings based on the RootMetrics® UK RootScore® Report: H1 (Jan - Jun) 2023. Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit ee.co.uk/claims for more details.

UK's unbeatable network for gaming: Results based on RootMetrics® UK Mobile Gaming Ratings, H1 (Jan-Jun) 2023. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Not an endorsement of EE. Actual gameplay not tested. Experiences may vary. Visit ee.co.uk/claims for more details.

UK’s most reliable broadband technology: Ofcom UK Home Broadband Performance report September 2021.

100% renewable electricity: EE purchases renewable energy tariffs to power its UK stores, offices, and mobile network.