Why choose EE?
All the tech.EE does more. It’s got all the tech you need, built for your life. And it’s for everyone, regardless of mobile network. From gaming and smart tech, to broadband and security, discover amazing products and incredible value for the whole family with EE.
All the value.
All in one place.
Only with EE
Enjoy exclusive perks on all your favourite tech.
Think we're all talk?
Download in a flash, at speeds 44x times faster than superfast fibre.
More than 10 years at the top
Join the UK’s best mobile network, as awarded by RootMetrics 21 times in a row.
Get virtual support at any time in the app, or talk to a friendly EE Guide 8am to 9pm.
25 million customers
Trusted by over a third of the UK population.
99% population coverage
You’ll also find fewer not-spots and dropouts than any other mobile network.
150,000 WiFi hotspots
Connect securely across the UK and London Underground for free.
The EE app is your one tap gateway to all the tech in your life. Manage your products, control your WiFi, get help when you need it and so much more. You’ll even find exclusive offers and rewards, tailored just for you.
Switch off, and drift off
Take control of your home’s connectivity with WiFi Controls in the EE app. Pause the WiFi at bedtime, set up Parental Controls, monitor your online security, and so much more. You’re in control here.
The EE Game Store is open to everyone, regardless of mobile network, and it’s got all the gaming kit you need.
With exclusive console, laptop and cloud gaming bundles from the biggest names in gaming.
Get connected from the day you move in
Get online before your broadband is activated with a 1 month unlimited data boost for EE Mobile customers.
And as a housewarming gift, we’ll give you a free month of broadband when you move into your new home.
WiFi Coverage Boost
150,000 free WiFi hotspots, ready and waiting
Included with your mobile plan
Flexible extras you can switch up each month
With All Rounder and Full Works plans on EE mobile, you get a choice of exciting Inclusive Extras like TNT Sports, Netflix and Apple TV+ . And when you want a change, you can head to the EE app and switch up your extras every single month.
With Flex Pay you choose how much you want to pay upfront and the length of your contract. You can even spread it over 36 months for our lowest monthly prices.
And when your phone is paid for, you only need to pay for minutes, texts and data.
Amazing service as standard
With EE, you get reassurance that everything is working at its best. Like Proactive Service and free in-home visits on selected broadband plans. Or free Annual Check-Ups on EE Mobile to keep your phone feeling new for longer.
And so you get the very best from your tech, our friendly EE Guides are on hand to help.
Smart Home Security
Protect what matters
EE Smart Home Security, powered by Verisure, gives you alarms, cameras and sensors monitored 24/7.
The service is backed up by EE, the UK’s most reliable mobile network, for complete peace of mind when it really counts.
WiFi that looks after itself
Proactive Service monitors your broadband connection and tweaks it automatically to get it working better. All in the background, without you having to do a thing.
And if there’s a problem, we’ll make sure to get you back online with our Keep Connected Promise while we resolve it.
Closing the loop
Trade in your old phone, tablet, console, watch or laptop and get money for your next one. 100% of the devices we receive are either refurbished or broken down for parts.
Better for the planet, better for your wallet.
In store Gaming Zones
Take it for a test drive
Head to your nearest EE store to test drive the newest consoles, games and accessories with our new Gaming Zones.
And if you need any help deciding, our friendly EE Guides will be on hand to help.
Get peace of mind with device insurance for the whole family.
Keep your home, loved ones and online identity safe with Smart Home Security and Cyber Security.
Enjoy all your tech in one place with one simple bill.
Get your new tech delivered fast to a UK address or EE store.
All our contact centres are based in the UK and Ireland.
Enjoy stress-free switching when you move your broadband and TV to EE.
Annual price increases - mobile
The monthly airtime plan price shown, add-ons and all out of bundle charges will increase on or after 31st March every year by the Consumer Price Index rate of inflation published in January that year, plus 3.9%. See ee.co.uk/increase for details. Please note the cost of other services you take from us may increase or decrease while you're an EE customer.
ID Checker: Available to all consumer pay monthly customers. You can check one email address once every 12 months. We do not search for all personal information on all dark web sites, and we may not find all your exposed personal information with this search.
Add on: Available to customers on a pay monthly handset, SIM only, laptop or tablet plan. Covers 2 devices (EE Cyber Security Duo) or 15 devices (EE Cyber Security Multi). The add-on starts as soon as we receive your request for EE Cyber Security. Includes Dark Web Monitoring1, Device Security, Social Media Monitoring2, SMS Security3, Report Card and Password Manager. Data used will be deducted from your plan allowance. Devices must use at least Android 8.0, Windows 10, or iOS current or previous two operating systems. You can cancel at any time. Personal, non-commercial use. Norton terms apply. Other terms apply, see ee.co.uk/terms for further details.
Dark Web Monitoring is not available in all countries outside of the UK. Monitored information varies based on country of residence. We do not search for all personal information on all dark web sites, and we may not find all your exposed personal information with this search.
Social Media Monitoring is only available on Facebook, Instagram, LinkedIn, Twitter, and YouTube. On Facebook, Instagram, and LinkedIn only account takeover feature is available. Does not include monitoring of chats or direct messages. May not identify cyberbullying, explicit, or illegal content or hate speech.
iMessages not supported.
Broadband: 24 month minimum term applies. Subject to credit check and availability. Monthly charges assume online billing. Consumer plans only. £50 charge applies if new line required. Average speed based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, phone line, home wiring, wi-fi connection and time of day. You own the router 14 days after activation. Our broadband terms apply, see ee.co.uk/terms
With landline: See terms for calling add-ons.
Without landline: No landline calls service included. You will have no dial tone and will not be able to make or receive calls, including calls to emergency services.
Full Fibre Broadband: Only available without landline for customers living in premises enabled for full fibre from EE. Next-day activation available where an existing full fibre service is not in place. Orders must be placed before 1:30pm.
4GEE/5GEE Home Router: Indoor use only. Compatible laptop/tablet and 4G/5G coverage required, see ee.co.uk/why-ee/mobile-coverage. Available on 24 month minimum term or 30 day contract. Subject to credit check. Plans are for mobile internet in a fixed location. Supports up to 32 compatible devices. Signal range up to 30m. The more devices you have connected to your 4G/5GEE Home Router at the same time, the slower your internet connection will be. Access to our fastest available speeds. 4G/5G speeds depend on the location of your router (we recommend you place your router on or near a window sill), the number of users and plan. Equipment may be different from that shown. Further terms apply, see ee.co.uk/terms.
Fair Usage Policy: Unlimited Plans are for personal, non-commercial use only. We will consider usage above 1000GB/month to be non-personal use and have the right to apply traffic management controls to deprioritise your mobile traffic during busy periods or to move you to a business plan.
Insurance – Full or Damage Cover
You can call 150 for Customer Services. Free to pay monthly customers. Calls to 07953 966 250 are charged at standard network rates. Calls from an EE Pay As You Go phone cost 25p. If you’re calling from another phone, you’ll need to check with your service provider what you’ll be charged.
Excess: An excess is payable for each successful claim. To see what the current excess bands and amounts are, for both consumer and small business click here.
Next day refurbished replacement: Geographical restrictions, bank holidays and exceptional circumstances apply.
Claims limit: We will accept a total number of two successful loss/theft claims in a 12 month period. The 12 month period begins on the date we accept your first claim. There is no limit on the number of successful claims we will accept for accidental damage during the period of cover.
Cover for diagnosed faults: For a fee, you can get a next day refurbished replacement if your device is diagnosed with a fault in the first 24 months from the start of your Airtime Plan contract. This fee will be added onto your Airtime Plan bill. Not available to Apple customers within the first 12 months. Not available to SIM only customers. Check ee.co.uk/excessandcharges for the latest fees.
Multi policy discount: Additional policies must be in your name and on the same EE account to get the discount. Discount off the monthly charge for your insurance product only. It doesn’t apply to the excess or any other insurance fees.
Please note: We can change the terms or withdraw these discounts at any time. However, you will be given at least 30 days’ notice in writing of any changes to these terms. Total monthly insurance payments are exempt from VAT and include Insurance Premium Tax (IPT) at the prevailing rate. You’ll be told the premium amount (inclusive of IPT) for your device before you buy it and it will be detailed on Your Confirmation of Your Insurance Cover in your welcome pack. If Insurance Premium Tax or any other taxes related to this insurance change, this will affect the amount you pay each month.
Free Minute One Premium Bundle: Bundle includes a screen protector and phone case and one £20 voucher. One £20 voucher can used online at either bt.com/shop/premiumminuteone or accessories.ee.co.uk/promotion/PremiumMinuteOne when purchasing selected accessories of over £40. Offer only available to customers taking Full Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. For eligible devices please speak to one of our advisors.
Free Minute One Bundle: Bundle includes a screen protector, phone case and one £10 voucher off a selection of cases and screen protectors at accessories.ee.co.uk/promotion/MinuteOneBundle or at bt.com/shop/minuteone. Offer only available to customers taking Damage Cover insurance at the same time as taking out a new, or upgrading to a new Pay Monthly contract on selected phones. Subject to availability. For eligible devices please speak to one of our advisors.
The insurance element of Full Cover and Damage Cover is underwritten by Chubb European Group SE. See T&Cs for more details. Other benefits of Full Cover and Damage Cover will be provided by EE and further terms apply. For more information visit ee.co.uk/insuranceterms if you are a consumer or ee.co.uk/businessterms if you are a small business customer.
UK’s No.1 broadband and mobile provider: EE and BT have the largest market share of broadband and mobile customers in the UK. Source - Kantar TGB2305A – TGI GB (Apr 2022 – Mar 2023). To verify visit ee.co.uk/claims.
UK’s fastest major broadband provider: 1.6Gbps Full Fibre, available with our Busiest Homes Bundle, offers faster download speeds than the fastest product available from Sky, Virgin, TalkTalk, BT, Plusnet, Vodafone or Post Office.
UK’s best/most reliable network: Rankings based on the RootMetrics® UK RootScore® Report: H1 (Jan - Jun) 2023. Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit ee.co.uk/claims for more details.
UK's unbeatable network for gaming: Results based on RootMetrics® UK Mobile Gaming Ratings, H1 (Jan-Jun) 2023. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Not an endorsement of EE. Actual gameplay not tested. Experiences may vary. Visit ee.co.uk/claims for more details.
UK’s most reliable broadband technology: Ofcom UK Home Broadband Performance report September 2021.
100% renewable electricity: EE purchases renewable energy tariffs to power its UK stores, offices, and mobile network.