Service Pack

Keep your device in tip-top condition at no extra cost

With your Service Pack you can enjoy our EE lifetime guarantee for your device until you upgrade or leave, an Annual device MOT, as well as £10 off protective kit to keep your phone protected.  

Shield, spanner and pound sign particles icons

What's included in the Service Pack?

You'll get EE Lifetime Guarantee, £10 off protective kit and Annual device MOT - at no extra cost.

Mobile device showing My EE APP

How do I get the Service Pack?

You'll get the benefits of the Service Pack automatically added to your account when you've taken, or upgraded to, a Smart or Essential plan direct from EE.

What does the Service Pack cover?

EE Lifetime Guarantee

Your Service pack covers your device against any manufacturer faults for the lifetime of your new contract, until you upgrade or leave. That’s longer than any standard manufacturer warranty. So, if something goes wrong, we’ll repair or replace it for free. We always use authorised experts, so you know it’s in safe hands.

Annual device MOT

Keep your device performing its best on the UK’s no.1 network. Our annual device MOT will get it looking good and working as well as it did on the day you met. Just pick a time that suits you in any EE store: we’ll clean up your handset, run expert diagnostics on its hardware and software and leave it feeling brand new.

£10 off protective kit

With your Service pack you can get £10 off on our premium range of cases and screen protectors to keep your phone protected from life’s bumps and scrapes.

Join the UK's no.1 for network performance

Samsung S10, One Plus 7 pro & Oppo smart devices.


Take a look at our range of phones.

Bunch of smart devices next to each other.


Already with us?

SIM only cards

SIM only plans

Got a budget in mind?

Two people at a table one looking at a tablet the other drinking

What are the pay monthly plans?

You can get to grips with our phone plans, discover 5G and learn all about our fantastic extras. Or if you're ready to upgrade now, log in to your account just below.

Woman on sofa viewing device

What are Smart Benefits?

Smart Benefits are amazing extras included in our Smart and Full Works Plan. Choose the Smart Benefit that’s right for you from Apple Music to BT Sport Ultimate and do more of what you love.