Cancelling products and services

Help for EE, Orange & T-Mobile

QUESTIONS IN THE COMMUNITY

All you need to know about upgrading your phone with EE.

In this post we are going to explain everything that you need to know as an EE customer to see if you're eligible for upgrading your device with EE.

Posted by Richard_C in My EE
Unlocking your EE mobile phone or device

All devices purchased directly from EE - either pay as you go or pay monthly - are locked to our network. In this post we’ll link to guides on how to unlock pay monthly, pay as you go and second-hand devices, which will give you all the information you need.

Moving your EE number to another network – How to request a PAC code

If you’d like to move to another network and keep your number, you’re going to need a PAC. Here’s a quick guide on how to get one and how the process works.

GETTING THE MOST FROM EE

Services and offers we have for you

New to EE? Use our get started guides

Follow our step-by-step guides to help you get up and running with EE.

Discover more with our video guides

Watch our help and support videos to get the most out of EE and your phone.

Manage your account with My EE app

Keep track of your usage, manage your add-ons or pay your bill on the move.

Join the EE Community now

See what people are saying in the EE Community - get involved or get advice.