Flex Pay Explained

It just means that the amount of your consumer credit agreement is only used to cover the cost of the new phone. You can’t take the monetary amount and use it for something else. 

Yes – this is an interest free consumer credit agreement. It says that you’ll tell me, after the device is despatched, when the loan will start.

Yes – that may be one of the actions that EE could take, but only once other options to help with payment have been explored. If you are having or anticipate any financial difficulties at any point, we would encourage you to contact us see how we can help and support in relation to your EE products and services.

If you cancel your plan after the 24 month commitment period but before your 36 device payments are complete, you can continue to make payments for your device until the agreement naturally ends. If you cancel your plan within the 24 month minimum term, you may be charged early termination fees and you’ll have to pay off the remaining Flex Pay balance in full. You can choose to pay off the remaining Flex Pay balance at any time. 

Yes, that is correct. This helps us to ensure that customers don’t fall into difficulty in making their payments.  

Consumer credit agreements are legal arrangements entered into by a specific individual. Unfortunately, they cannot be transferred. 

If you wanted to keep the new phone but not have a consumer credit agreement, you can tell us about that within 14 days of receiving a signed copy of your Flex Pay device agreement. You’ll then have to pay the full amount of the credit back within a further 30 days. So its withdrawing from the Flex Pay agreement only, and keeping the phone and plan. 

No. The plan and Flex Pay agreement that you have taken are with EE. We just want to be totally clear who you are speaking with when you take out the agreement.

This is the full value of the goods you have taken with the Flex Pay agreement and the total amount that you will eventually pay.

It means that we are not charging any interest for the Flex Pay agreement. 

That is one of the terms of the agreement that you’re signing up to. 

No, there are no charges for early repayment. 

No. The plan and Flex Pay agreement that you have taken are with EE. We just want to be totally clear who you are speaking with when you take out the agreement.

Your agreement starts when JR4 you’ve signed the legal documentation. You’ll be notified of your first payment date once the device is despatched. This is described as a Fixed Sum Loan Agreement. What does that mean?It’s a facility under a credit agreement whereby the borrower is enabled to receive a fixed amount of credit (whether in one amount or by instalments). The amount of credit provided does not change over time.  

This is because the amount could not be spread evenly over 36 months, therefore 35 payments are the same but the final one is slightly different to cover the final payment amount. 

If you have more than one Flex Pay agreement with us and make a monthly payment that does not cover the full combined value, we allocate your payment across your agreements proportionally. 

- Example 1:  You have 2 Flex Pay agreements, both for £40 per month and make a monthly payment of £20. As each agreement is the same amount it represents 50% of the total so we allocate half of your payment (£10) to each.

- Example 2: You have 3 Flex Pay agreements, £72, £63, £45 = £180 p/month. If you make a payment of £100, we would see that £72 is 40% of the £180 due, £63 is 35% and £45 is 25% and allocate £40, £35, £25 accordingly.

If you are having or anticipate any financial difficulties at any point, we would encourage you to contact us see how we can help and support in relation to your EE products and services. 

Flex Pay Device Credit Agreements are grouped under a single account. Flex Pay payments are made at the account level so will be spread evenly over all agreements. If you want to make payment to a specific agreement only, you can contact us to do that.