General mobile services
Below is a list of services to manage your pay monthly account.
| Service | Text to 150 |
|---|---|
| What's my number? | NUMBER |
| Check your upgrade status | UP |
| Control diverts to your voicemail | VM ON to turn it on VM OFF to turn it off |
| Control your Visual Voicemail service (iPhone only) | IPHONE VISUAL to turn it on IPHONE VISUAL OFF to turn it off |
| Check unlock status of your Apple device | UNLOCK |
| Check your level of insurance cover | COVER |
| Request a new multi-SIM | SIM |
| Get a list of all text services | HELP |
| Get a link to download the EE app | APP |
| Info on how to spot and deal with scams and spam | SCAM |
| To return a device or cancel a SIM purchased within the last 14 days | RETURN |
| Check and restrict your 18+ Rated content settings | PAY CONTENT LOCK |
| Bar third-party premium rate services | BAR |
| Remove the third-party premium rate services bar | UNBAR |
| To opt out of marketing communications | STOP to 1234 |
Bill, balances, allowances and payments
| Service | Text to 150 |
|---|---|
| Get information on your balance and allowances including data usage | BALANCE |
| Make a credit or debit card payment using your registered payment card | CR + last four digits of your card + amount you want to pay (between £5 and £95) + security number on back of card e.g. CR 1234 5 321 Or try our new option text PAY and follow the prompts Please make sure you have your registered card with you |
| Check bill amount and recent payments | BILL |
Roaming
| Service | Text to 150 |
|---|---|
| Check if your device is set up to use abroad | ROAMING |
| Find out roaming rates | RO + country e.g. RO ITALY |
Spend Cap
| Service | Text to 150 |
|---|---|
| Find out more about Spend Cap | SPEND CAP |
| Add a Spend Cap | ADD SPEND CAP |
| Change an existing Spend Cap | CHANGE SPEND CAP |
| Pause an existing Spend Cap | PAUSE SPEND CAP |
| Remove an existing Spend Cap | REMOVE SPEND CAP |
Offers and trials
| Service | Text to 150 |
|---|---|
| For more on our exclusive offers | ENTERTAINMENT |
| Select TNT Sports as an add-on | SPORT |
| Start free six-month trial for Apple Music | MUSIC Or text STREAM if you already have Apple Music and just want to enjoy six months of Apple Music data streaming on EE. |
| Check eligibility for UNiDAYS perks | STUDENT |
| Select Inclusive Extras as part of your smart plan | PICK |
| Select TNT Sports as a Inclusive Extra after texting PICK | SPORT |
| Select EE Video Pass as a Inclusive Extra after texting PICK | VIDEO |
| Select EE Music Pass as a Inclusive Extra after texting PICK | MUSIC PASS |
| Select EE Gamer's Pass as a Inclusive Extra after texting PICK | GAME PASS |
| Select Apple News+ as a Inclusive Extra after texting PICK | NEWSPLUS |
| Select Apple Arcade as a Inclusive Extra after texting PICK | ARCADE |
| Select Amazon Prime Video as an add-on | PRIME VIDEO |
Set up an eSIM or smartwatch
| Service | Text to 150 |
|---|---|
| Set up a smartwatch | WATCH |
| Set up an eSIM | ESIM |