Cancelling a contract within 14 days

  • EE
  • Orange
  • T-Mobile

This information is for customers who:

  • are within the first 14 days of signing up to a minimum-term contract
  • signed up online, in a retail store, or by phoning one of our sale agents 

Please note: If you purchased from a third party company, please contact them directly to arrange a cancellation.

Opening hours

Our standard opening hours are 8am to 8pm weekdays and until 6pm weekends. Non-standard hours are from 8pm to 10pm weekdays and from 8pm on weekends.

Call costs

  • Calls to 0800 079 0103 - 20p per minute from an EE or T-Mobile mobile
  • Calls to 0844 873 8586 - please check your price plan
  • Calls to 0800 079 8586 - free at any time
  • Calls from any phone - contact your telephone provider for costs
  • Calls outside of standard hours - 50p per call

Calling from abroad

Find the cost of calling abroad by using our roaming cost tool.

This information is for customers who:

  • are within the first 14 days of signing up to a minimum term Orange contract
  • signed up online, in a retail store, or by phoning one of our sale agents 

Please note: If you purchased from a third party company, please contact them directly to arrange a cancellation.

Opening hours

Our standard opening hours are 8am to 8pm weekdays and until 6pm on weekends. Non-standard hours are from 8pm to 10pm weekdays and from 6pm to 8pm on weekends.

Call costs

  • Calls to 150 from your pay monthly phone - free during standard hours
  • Calls to 450 from your pay as you go phone - 25p per call
  • Calls to 0800 0790103 from an Orange, EE or T-Mobile mobile - 20p per minute
  • Calls to any other number - please check with your provider
  • Calls outside of standard hours - 50p per call

Calling from abroad

Find the cost of calling abroad by using our roaming cost tool.

This information is for customers who:

  • are within the first 14 days of signing up to a minimum-term contract
  • signed up online, in a retail store, or by phoning one of our sale agents 

Please note: If you purchased from a third party company, please contact them directly to arrange a cancellation.

Opening hours

Our standard opening hours are 8am to 8pm weekdays and until 6pm weekends. Non-standard hours are from 8pm to 10pm weekdays and from 8pm on weekends.

Call costs

  • Calls to 0800 079 0103 - 20p per minute from an EE or T-Mobile mobile
  • Calls to 0844 873 8586 - please check your price plan
  • Calls to 0800 079 8586 - free at any time
  • Calls from any phone - contact your telephone provider for costs
  • Calls outside of standard hours - 50p per call

Calling from abroad

Find the cost of calling abroad by using our roaming cost tool.

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