Return a product within 14 days

This information is for customers who:

  • are within the first 14 days of purchasing a product or service
  • have signed up for a minimum term contract 
  • purchased a product online or by phoning our sale agents 

Please note: If purchased from a third party company, please contact them directly to arrange a return.


Opening hours

EE returns department opening hours are Monday to Friday 9am to 5pm.

Find opening hours for EE customer services.

Call costs

  • Calls to our returns department 0800 079 0103 - free from an EE or T-Mobile phone, or check with your provider for costs
  • Calls to 0844 873 8586 - please check your price plan
  • Calls to 0800 079 8586 - free at any time
  • Calls from any phone - please contact your telephone provider for costs
  • Calls outside of standard hours - 50p per call

Calling from abroad

Find out more about costs >

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