we’re saying goodbye to 3g in 2024



All UK mobile network operators have committed to closing their 3G networks. At EE, we’ll start to say goodbye to 3G from January 2024 so that we can focus on strengthening our newer and more reliable 4G and 5G networks giving a better connectivity experience to our customers.

The switch off isn’t just happening in the UK. 3G networks are being switched off across the world – meaning that if your device doesn’t support 4G or 5G, then you may not be able to make calls (including to the emergency services) or use data roaming while abroad.

By now, you may have heard from us about our switch off plans and how you could be impacted. This page will help you understand why our 3G network is being switch off and how you can stay connected to a quicker, more reliable 4G or 5G network

What does the 3G switch off mean for customers?

If you are still using a 3G device, you will no longer be able to access our 3G network resulting in no mobile data service access after 3G is switched off. This means you will no longer be able to access the internet or messaging apps such as WhatsApp. You will still be able to make and receive calls and texts on our 2G network.

We don’t want you to lose your connection and are here to help you with additional support, including, handy FAQ’s and a Customer Care team ready to answer any questions you may have. We also have retail stores across the country who will be able to help you every step of the way. 

Our first switch off location was Warrington

Warrington was the first town where we switched off our 3G network. Residents and visitors to Warrington can no longer access EE'S 3G network from the 18th July 2023.

We communicated to anyone potentially impacted back in June 2023 offering 30-days’ notice to the switch off with the next steps on how you can stay connected. If you need support on what to do next, please visit your nearest retail store or call 150 and our friendly advisors will support you through the change. 


How can you get ready for the 3G switch off?


If you already have a 4G or 5G device, you don’t need to do anything and can continue to enjoy the UKs best network. Please follow the below steps to get ready for the switch off.

If you would like to speak to one of our advisors, please visit your local store or call 150 and our advisors will be able to support you through this process.

Steps you can take to get ready for the 3G switch off?


1. Text ‘Handset’ to 150 to see if your mobile phone already supports 4G or 5G and get advice on how to upgrade.

2. Check to ensure that the 4G network is turned on in your mobile phone settings.

3. Check that 4G Calling (also called LTE or VoLTE) is turned on in your mobile phone settings.

4. Turn ‘Wi-Fi Calling’ on in your mobile phone settings.

5. Visit the EE website or speak to a colleague in store to get expert advice on the 3G switch off and what it means.

If you need a new SIM or plan, we have attempted to contact you already – you can find out further information by visiting here.

Options for pay monthly customers

Upgrade with pay monthly.

If your phone isn't compatible with 4G Calling or WiFi Calling, and you're on a pay monthly plan, you could consider upgrading your device from our wide range of options.

Options for pay as you go customers

Future proof your device with pay as you go, if you can’t use 4G Calling and WiFi Calling.

Check out our compatible devices online then pop into one of our shops to switch or call 150 where an EE advisor will be happy to help.

How to get a new device

EE has a great range of compatible devices online. Visit our device page and explore your options.

You can order a new device online, pop into one of our stores or call 150 where an EE advisor will be more than happy to help.

If you're on an old 3G plan >


EE’s network has been awarded the best for network performance 9 and a half years in a row by RootMetrics. Switching to 4G or 5G means you will experience the UK's Most Reliable Network.

Whether you use 4G or 5G, you’ll enjoy the benefits of improved quality calls (meaning fewer calls dropping), and much better internet speeds. So, you’ll find it easier to stay in touch with friends and family and do everything you love online. With EE you’ll have a more reliable connection - even in the busiest places.


Emergency Alerts is a new service launched by the government in 2023 which warns you if there’s a danger to life nearby. In an emergency, your phone or tablet will receive an alert with advice about how to stay safe. Phones and tablets connected to a 2G or 3G network will not receive emergency alerts so it's important to update your device to 4G or 5G to continue to receive these alerts.

To find out more visit: How emergency alerts work - GOV.UK (www.gov.uk)

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