With WiFi Calling you can call and text – even if you don’t have a phone signal.
All you need is a WiFi connection and a phone that supports WiFi Calling.
With WiFi Calling you can call and text – even if you don’t have a phone signal.
All you need is a WiFi connection and a phone that supports WiFi Calling.
Anyone on an EE pay monthly plan with a compatible phone. Sorry, it’s not available on pay as you go yet.
To use the service, be sure to check your device supports WiFi calling first.
You don’t need to download an app or plug anything in. Just call, text and send picture messages as normal whenever you see the WiFi Call indicator in the top left of your screen.
If you're on the move while making a call, you’ll automatically switch to 4G Calling as you move out of range of your WiFi coverage and vice versa to allow your call to continue. > Check if your phone supports 4G Calling
If your phone doesn’t support 4G Calling or you don’t have 4G coverage, then your call will drop as you move out of WiFi coverage and you’ll need to call again once you have a mobile or WiFi signal.
Once you’ve connected to a private WiFi network your phone will reconnect automatically next time you’re in range. So you only need to connect once at home, for instance. If you're using public WiFi, you may need to reconnect each time.
You can call the emergency services on 999, but they can’t identify your location. So you should use a fixed line phone for these calls and only use WiFi Calling as a last resort. You should never rely on WiFi Calling as your only way to call 999.
There's no change to your regular bill when you use WiFi Calling. Calls and texts come out of your monthly allowance. If you go over your allowances we’ll charge you at standard rates. Calls made using WiFi Calling will not be shown as WiFi calls on your bill.
Although the call or text starts on a broadband connection, it’s simply using it to get on to the EE network. The EE network still carries the call and makes it possible.
WiFi Calling won’t use up any of your EE data allowance and the amount of data it uses is tiny – a half hour call uses about 10MB, compared to 700MB to download a movie.
We've covered some of the more common questions and problems below, to help get you up and running:
You may need to update to the latest version of your phone's software.
If you have 4G coverage some 4G Calling phones will use this in preference to WiFi Calling if the signal is stronger to give you the best call quality. In this case you won’t see the WiFi Call indicator.
> Check if your phone supports 4G Calling
If your WiFi signal isn’t strong enough to support a voice call, your phone won’t show the WiFi Calling indicator – this can sometimes happen over busy connections. If this happens at home, there may be a problem with your internet connection. Check if you can access the internet on your phone or other devices.
Your broadband service may not have enough bandwidth to support WiFi Calling – we recommend at least 1mbps. Your broadband speed may be limited, or you could be using your bandwidth to its limit by streaming movies or other activities.
If you're using public WiFi, congestion or low bandwidth may affect call quality. Check you’re logged in correctly – not all public WiFi hot spots will keep you logged in. And if you’re still getting a poor connection, try turning off WiFi.
You can’t activate these services while you’re on WiFi Calling and don’t have a mobile signal. Best to set them up beforehand. You can’t deactivate Call Forwarding while you’re using WiFi Calling, even when you have network coverage.