I have a compatible device, but don't see a WiFi Calling setting in my menu
You may need to update to the latest version of your phone's software.
My device is connected to WiFi, but I don’t see the WiFi Call indicator
If you have 4G coverage some 4G Calling phones will use this in preference to WiFi Calling if the signal is stronger to give you the best call quality. In this case you won’t see the WiFi Call indicator.
> Check if your phone supports 4G Calling
If your WiFi signal isn’t strong enough to support a voice call, your phone won’t show the WiFi Calling indicator – this can sometimes happen over busy connections. If this happens at home, there may be a problem with your internet connection. Check if you can access the internet on your phone or other devices.
I’m getting poor call quality over WiFi Calling
Your broadband service may not have enough bandwidth to support WiFi Calling – we recommend at least 1mbps. Your broadband speed may be limited, or you could be using your bandwidth to its limit by streaming movies or other activities.
> Try our broadband test
If you're using public WiFi, congestion or low bandwidth may affect call quality. Check you’re logged in correctly – not all public WiFi hot spots will keep you logged in. And if you’re still getting a poor connection, try turning off WiFi.
I can’t use WiFi Calling when abroad
Sorry, WiFi Calling isn’t available abroad at the moment.
I can’t change my settings for Call Waiting, Call Forwarding or Withhold Number when connected to WiFi Calling
You can’t activate these services while you’re on WiFi Calling and don’t have a mobile signal. Best to set them up beforehand. You can’t deactivate Call Forwarding while you’re using WiFi Calling, even when you have network coverage.