How do I use WiFi calling?

     
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What is WiFi Calling?

What is WiFi Calling?

With WiFi Calling you can call and text – even if you don’t have a phone signal.

All you need is a WiFi connection and a phone that supports WiFi Calling.

Who can get WiFi Calling?

Who can get WiFi Calling?

Anyone on an EE pay monthly plan with a compatible phone. Sorry, it’s not available on pay as you go yet.

To use WiFi Calling, you'll need:

  1.  

    an EE pay monthly plan on one of these phones bought from any retailer*, including EE:

    • Alcatel A3
    • Apple iPhone XS Max, XS, XR, X, 8 Plus, 8, 7 Plus, 7, SE, 6s Plus, 6s, 6 Plus, 6, 5s, 5c
    • BlackBerry Priv, Dtek 60, Dtek 50, KEYone
    • Google Pixel 3a XL, Pixel 3a, Pixel 3 XL, Pixel 3, Pixel 2 XL, Pixel 2, Pixel XL, Pixel
    • HTC 10, U11, U11 Life
    • Huawei P10, P10 lite, P10 Plus, P smart, Mate 20 lite, P20 lite, P20 Pro, Mate 20 Pro, P30, P30 Pro, P20
    • Land Rover Explore
    • Microsoft Lumia 550, 650, 950 XL, Lumia 950
    • Motorola G7 Plus, G7 Power, G6 Play
    • Nexus 5X, 6P
    • Nokia 3, 5, 8, 7.1, 3.1
    • OnePlus 6T, 7 Pro
    • Oppo Reno
    • Samsung Galaxy S10e, S10+, S10, S9+, S9, A9, A8, A7, A6, J6+, J6, J4+, S8+, S8, S7 edge, S7, Note9, Note8, J5 (2017), J3 (2017), Xcover 4, A5 (2017), A3 (2017)
    • Sony Xperia X23, 10, L3, XZ2, XZ1, XZ1 Compact, XZ, XZ Premium, XA, X, X Compact, Z5, Z5 Compact, Z5 Premium, XA1, L1
  2.  

    or one of these phones, bought directly from EE in-store, online or over the phone:

    • Doro 8035
    • EE Hawk, Harrier, Harrier Mini
    • HTC A9, M9, Desire 530
    • Huawei P8 lite (2017), P9 lite, P9
    • LG G6, G5, G4, K8 (2016 & 2017), X Cam, K10 (2017), G5 SE, V50
    • Microsoft Lumia 640
    • Samsung Galaxy S6 edge+, S6 edge, S6+, S6, S5 Neo, S5, A5 (2016), A3 (2016)

* Please check when buying a phone from a non-EE retailer whether or not it supports WiFi Calling, as we cannot guarantee phones purchased from third parties will support the feature.

How do I set up WiFi Calling?

How do I set up WiFi Calling?

WiFi Calling is easy to set up.

Just connect your phone to WiFi, ensure you have the latest software installed and switch on WiFi Calling in your settings. 

The process is slightly different for each phone – select yours to see how it’s done: 

  1.  

    Apple

  2.  

    Blackberry

  3.  

    EE

  4.  

    Google

  5.  

    HTC

  6.  

    Huawei

  7.  

    LG

  8.  

    Microsoft

  9.  

    Samsung

  10.  

    Sony

How does WiFi Calling work?

How does WiFi Calling work?

Calling and texting with WiFi Calling

You don’t need to download an app or plug anything in. Just call, text and send picture messages as normal whenever you see the WiFi Call indicator in the top left of your screen.

Moving out of WiFi coverage

If you're on the move while making a call, you’ll automatically switch to 4G Calling as you move out of range of your WiFi coverage and vice versa to allow your call to continue. > Check if your phone supports 4G Calling

If your phone doesn’t support 4G Calling or you don’t have 4G coverage, then your call will drop as you move out of WiFi coverage and you’ll need to call again once you have a mobile or WiFi signal.

Remembering the WiFi network

Once you’ve connected to a private WiFi network your phone will reconnect automatically next time you’re in range. So you only need to connect once at home, for instance. If you're using public WiFi, you may need to reconnect each time.

Calling 999 with WiFi Calling

You can call the emergency services on 999, but they can’t identify your location. So you should use a fixed line phone for these calls and only use WiFi Calling as a last resort. You should never rely on WiFi Calling as your only way to call 999.

How much does WiFi Calling cost?

How much does WiFi Calling cost?

There's no change to your regular bill when you use WiFi Calling. Calls and texts come out of your monthly allowance. If you go over your allowances we’ll charge you at standard rates. Calls made using WiFi Calling will not be shown as WiFi calls on your bill.

Why calls over WiFi are part of your monthly allowance

Although the call or text starts on a broadband connection, it’s simply using it to get on to the EE network. The EE network still carries the call and makes it possible.

Data allowance

WiFi Calling won’t use up any of your EE data allowance and the amount of data it uses is tiny – a half hour call uses about 10MB, compared to 700MB to download a movie.

Having problems with WiFi Calling?

Having problems with WiFi Calling?

We've covered some of the more common questions and problems below, to help get you up and running:

I have a compatible device, but don't see a WiFi Calling setting in my menu

You may need to update to the latest version of your phone's software. 

My device is connected to WiFi, but I don’t see the WiFi Call indicator

If you have 4G coverage some 4G Calling phones will use this in preference to WiFi Calling if the signal is stronger to give you the best call quality. In this case you won’t see the WiFi Call indicator.

> Check if your phone supports 4G Calling

If your WiFi signal isn’t strong enough to support a voice call, your phone won’t show the WiFi Calling indicator – this can sometimes happen over busy connections. If this happens at home, there may be a problem with your internet connection. Check if you can access the internet on your phone or other devices.

I’m getting poor call quality over WiFi Calling

Your broadband service may not have enough bandwidth to support WiFi Calling – we recommend at least 1mbps. Your broadband speed may be limited, or you could be using your bandwidth to its limit by streaming movies or other activities. 

> Try our broadband test

If you're using public WiFi, congestion or low bandwidth may affect call quality. Check you’re logged in correctly – not all public WiFi hot spots will keep you logged in. And if you’re still getting a poor connection, try turning off WiFi.

I can’t use WiFi Calling when abroad

Sorry, WiFi Calling isn’t available abroad at the moment.

I can’t change my settings for Call Waiting, Call Forwarding or Withhold Number when connected to WiFi Calling

You can’t activate these services while you’re on WiFi Calling and don’t have a mobile signal. Best to set them up beforehand. You can’t deactivate Call Forwarding while you’re using WiFi Calling, even when you have network coverage.

 
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Last updated: 11/7/2019
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