CUSTOMER SERVICE CALL CHARGES
In some cases, we make a small charge for your calls to Customer Service. You can find details of all these changes here.
Between 8am and 8pm Monday to Friday (and from 8am to 6pm at the weekend) if you're a pay monthly customer, you don't have to pay for calling Customer Service.
If you're a pay as you go customer, calls cost 25p.
Extended hours charging
If you call between 8pm and 10pm Monday to Friday or 6pm to 8pm on weekends, calls cost 50p. This charge applies if you're a pay monthly or SIM-only customer or if you're on pay as you go.
Don't worry - when you call us we remind you before you're charged. And your call only costs 50p, no matter how long it lasts.
4G in more places than any other network
We're making sure that we provide the biggest 4G coverage for you.
Call and text with WiFi
No signal? No problem! With WiFi Calling you can keep talking and texting even if you don’t have mobile signal.
Investing in our network
We're spending £1.5 million a day to keep improving our network's speed, reliability and call quality.
And ready for the future
We're always one step ahead. We were the first to introduce 4G to the UK, double speed 4GEE and now 4G+.