Get in touch to join EE

BUSINESS CUSTOMERS

UP TO 100 EMPLOYEES - 0800 956 6100

100+ EMPLOYEES - 0800 079 0888

Calls are free from your landline and mobile.

Opening hours

Join EE

9am - 7pm (Monday to Friday)
9am - 5pm (Saturday)
Closed (Sunday)

Up to 100 employees - 0800 956 6100

100+ employees - 0800 079 0888

Customer service

8am - 10pm (Monday to Friday)
8am - 8pm (Saturday & Sunday)

EE customers can dial 150 or
From the UK call 07953 966 250
From abroad call +44 (0) 7953 966 250

Lost or stolen

24 hours a day
seven days a week

From the UK call 07953 966 250
From abroad call +44 (0) 7953 966 250

 

Book a Regional Business Consultant

Book an in-store appointment with a regional business consultant

 

Other ways to contact us

Write to us

If you have a question about EE or are not happy with any part of your service from us, we'd like to know.

Please tell us your name, address, EE account number and/or EE mobile number if you’re writing to us about your mobile phone. Or if you are writing about your home broadband include your EE home phone number. Please also include a phone number we can call you on during the day.

If you're a mobile phone customer we'll send you a text message when we receive your letter to let you know it arrived safely. If you're a broadband customer we'll write back to you.

EE Mobile & Broadband

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

If you're an EE broadband customer, you can use our email form
to get in touch with us too.

Please select to make a complaint or view our Complaints Code of Practice

Visit us

Drop into an EE store

We have over 550 EE stores full of experts who can help all our EE, Orange and T-Mobile customers.

Find your nearest store

Making a Complaint

Next Generation Text Relay

The Next Generation Text Service has now replaced the original Text Relay Service.  If you struggle to hear or speak on the phone, The Next Generation Text (NGT) Service and NGT Lite App  can really help.

To contact us directly using either the new Next Generation Text Service or the original Text Relay Service dial 18001 in front of one of the following long dial numbers:

EE all customers - 07953 966 250
Orange pay as you go customers - 07973 100 450
Orange pay monthly customers - 07973 100 150  
T-Mobile all customers - 07953 966 150

A full list of destinations and pricing can be found here.

Note: The Text Relay service is not available on Orange PAYG. If you’re an Orange PAYG customer you should instead use the Text Relay Assist service (0870 240 9598 - text) or (0870 240 5152 – call) where the Text Relay assistant will connect you to your required destination (excluding premium rate and International calls).  Calls to this number will be automatically credited on your next bill.

Why EE

4G in more places than any other network

We're making sure that we provide the biggest 4G coverage for you.

Call and text with WiFi

No signal? No problem! With WiFi Calling you can keep talking and texting even if you don’t have mobile signal.

Investing in our network

We're spending £1.5 million a day to keep improving our network's speed, reliability and call quality.

And ready for the future

We're always one step ahead. We were the first to introduce 4G to the UK, double speed 4GEE and now 4G+.