Get in Touch

If you need to get in touch about your account information, you may be able to find your answer by simply texting one of our codes shown below. If you wish to speak to a Customer Service Advisor; our numbers are listed further down.

Handy text codes

For EE and T-Mobile

Text the following codes to 150 for pay monthly and pay as you go:

BA = to check your balance and allowances
BILL = to check recent invoices & payments
UP = to check for upgrade eligibility
HELP = to get a list of our most common services

 For Orange

Text the following codes to 150 for pay monthly and pay as you go:

BA = to check your balance
BILL = to check recent invoices & payments
UP = to check for upgrade eligibility
USAGE = to check your unbilled costs
BUNDLES = keep track of bundles/extras
HELP = to get a list of our most common services

Other ways to contact us

Write to us

If you have a question about EE or are not happy with any part of your service from us, we'd like to know.

Please tell us your name, address, EE account number and/or EE mobile number if you’re writing to us about your mobile phone. Or if you are writing about your home broadband include your EE home phone number. Please also include a phone number we can call you on during the day.

If you're a mobile phone customer we'll send you a text message when we receive your letter to let you know it arrived safely. If you're a broadband customer we'll write back to you.

EE Mobile & Broadband

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN
United Kingdom

If you're an EE broadband customer, you can use our email form
to get in touch with us too.

Please select to make a complaint or view our Complaints Code of Practice

Visit us

Drop into an EE store

We have over 550 EE stores full of experts who can help all our EE, Orange and T-Mobile customers.

Find your nearest store

Siaradwch â ni yn Gymraeg / Speak to us in Welsh

Gwasanaeth yr iaith Gymraeg

Gallwch nawr siarad â ni yn Gymraeg dros y ffôn.

Gael gwybod sut >

Welsh language service

You can now talk to us in Welsh over the phone.

Find out how >

WANT TO JOIN EE?

PERSONAL CUSTOMERS

0800 956 6000


Calls are free from your landline and mobile.

BUSINESS CUSTOMERS

UP TO 100 EMPLOYEES - 0800 956 6100

100+ EMPLOYEES - 0800 079 0888

Calls are free from your landline and mobile.

Next Generation Text Relay

The Next Generation Text Service has now replaced the original Text Relay Service.  If you struggle to hear or speak on the phone, The Next Generation Text (NGT) Service and NGT Lite App  can really help.

To contact us directly using either the new Next Generation Text Service or the original Text Relay Service dial 18001 in front of one of the following long dial numbers:

EE all customers - 07953 966 250
Orange pay as you go customers - 07973 100 450
Orange pay monthly customers - 07973 100 150  
T-Mobile all customers - 07953 966 150

A full list of destinations and pricing can be found here.

Note: The Text Relay service is not available on Orange PAYG. If you’re an Orange PAYG customer you should instead use the Text Relay Assist service (0870 240 9598 - text) or (0870 240 5152 – call) where the Text Relay assistant will connect you to your required destination (excluding premium rate and International calls).  Calls to this number will be automatically credited on your next bill.

Opening hours

Join EE

Customer service

Lost or stolen

8am - 9pm (Mon to Fri)
8am - 8pm (Sat & Sun)

8am - 9pm (Mon to Fri)
8am - 8pm (Sat & Sun)

24 hours a day
seven days a week

Why EE

4G in more places than any other network

We're making sure that we provide the biggest 4G coverage for you.

Call and text with WiFi

No signal? No problem! With WiFi Calling you can keep talking and texting even if you don’t have mobile signal.

Investing in our network

We're spending £1.5 million a day to keep improving our network's speed, reliability and call quality.

And ready for the future

We're always one step ahead. We were the first to introduce 4G to the UK, double speed 4GEE and now 4G+.