HOW TO USE eSIMS WITH THE MOTOROLA RAZR

The new Motorola razr doesn’t have a traditional SIM – it comes with an eSIM built in.

When you buy a Motorola razr from EE Business, we’ll send you a QR code. You just need to scan it to set up your phone.

Our guide gives you all the information you need to get your Motorola razr eSIM up and running on EE Business.

How do I get an eSIM for my Motorola razr?

When you order a Motorola razr from EE Business, we’ll send you everything you need to set up the built-in eSIM. But if you need a new or replacement eSIM for your Motorola razr, there are three easy ways to get one:

  • Order an eSIM from My EE
  • Order an eSIM from an EE store
  • Give us a call to order your eSIM:
    • Up to 100 employees – 0800 956 6100
    • 100+ employees – 0800 079 0888

How do I set up the eSIM on my Motorola razr?

When you order a Motorola razr from EE Business, we’ll give you an eSIM card with a QR code.

You simply need to scan the QR code to set up the eSIM on your Motorola razr. Here’s how:

  1. Connect to WiFi
  2. Go to Settings > Network & internet > Mobile network > Advanced > Carrier
  3. Select Add carrier
  4. Use your camera to scan the QR code on your eSIM card
  5. The built-in QR code reader on your razr will recognise your unique code
  6. Once recognised, everything you need to use your eSIM will securely download automatically

Can I set up the eSIM on my Motorola razr without scanning a QR code?

Yes, you can manually add the information from the unique QR code we’ve sent you:

  1. Connect to WiFi
  2. Go to Settings > Network & internet > Mobile network > Advanced > Carrier
  3. Select Add carrier
  4. Select Enter code manually
  5. On the Add network provider screen, enter the server address and your unique 32-digit activation code in this format:

LPA:1$ee.pr.go-esim.com$ABCDEF1234567890ABCDEF1234567890$$

You’ll need to replace the example characters with your own unique code from the eSIM card we sent you.

How do I move an existing line to my Motorola razr eSIM?

First set up your Motorola razr to use an eSIM.

If you have an existing line you'll need to set up your eSIM as above. Once the setup is complete, you simply need to pop into one of our stores or go to www.ee.co.uk/simswap and follow the instructions.

We can help you move a number to your Motorola razr eSIM.

You’ll need to give us your SIM serial number from your eSIM card pack.

You can do this at an EE store or online at www.ee.co.uk/simswap – just follow the steps on screen.

We’ll send a PIN verification to your old SIM so you can swap the number to your eSIM.

Can’t use your old SIM? Please call us from your EE iPhone so we can swap the number to your Motorola razr eSIM.

  • Up to 100 employees – 0800 956 6100
  • 100+ employees – 0800 079 0888

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