Apple Music

EE
EE

Get six free months of Apple Music membership

Apple Music gives you access to more than 40 million tracks.

You can also listen to Apple radio services, curate your own personalised music, live stream and download for offline listening.

The offer is for anyone joining or upgrading an EE pay monthly or SIM only phone plan.

You then get six months of free Apple Music to use with your Apple or Android device when signing up to a rolling £9.99 Apple Music on EE subscription. When your six months expires you'll pay £9.99 each month on your EE bill.

Basics - Who can get Apple Music?

 

Getting Apple Music on EE

You can get Apple Music on EE within 30 days of joining or upgrading - if you choose an EE pay monthly or SIM only phone plan.

The offer is for both consumer and small business customers (commercial use isn't allowed). And you have to be using an Apple or Android device.

This offer is NOT available on a tablet plan but you can use Apple Music on your tablet using your Apple ID if you have the Apple Music on EE add-on on your pay monthly or SIM only phone plan.  

To take advantage of Apple Music on EE you must have:

  • a pay monthly or SIM only consumer or small business phone plan
  • an active Apple Music on EE subscription
  • a compatible Apple (iOS 8 or later) or Android (4.3 or later) device
  • access to a WiFi or a data connection to stream or download Apple Music, Radio and Connect
  • an Apple ID and password.
  • the Apple Music app installed on your device.

An Apple ID can be used on multiple devices but it isn't possible to stream live music on more than one device at a time.

Text MUSIC to 150

within 30 days of the start of your contract. We’ll send you a text with a link so you can get set up straight away.

Sorry, but our six months free Apple Music membership offer is only available to customers who've upgraded with or joined EE on a pay monthly or SIM only phone plan on an iOS or Android device in the last 30 days. If you’re outside of this, you can still become an Apple Music member directly with Apple. Just visit the Apple website for more info.

Data usage

The amount of data you'll use when streaming over the EE network depends on:

  • your device
  • the streaming bit-rate
  • the type of data connection you're using
  • internet coverage and traffic on our network.

The more you stream or download on the app, the more data you'll use.  

Typically, streaming music for one hour on our 3G or 4G network uses approximately 110MB of data. However when streaming or downloading on WiFi it won’t use your data allowance. 

If you're concerned about data usage, you can download music over a WiFi connection and listen to this while on the move.

Our usage alerts mean you'll never go over your data limit by accident, so there are never any surprise data bills. 

If you want even more data to make the most of Apple Music, you can sign up for Home Broadband with EE to get a Data Boost of 5GB each month.

 

Setting up - Here's how to get started

 

Setting up Apple Music

There are different ways to set up Apple Music - depending on your internet connection and the type of device you have. Choose the one that's relevant to you below.

If you have an existing Apple Music membership directly with Apple, we explain how to cancel it so you don't pay for the service twice.

 

Using an iPhone on the EE mobile network?

Step 1. You'll receive a text confirming your membership of Apple Music and asking you to click the link to get started.

Step 2. Your Apple Music membership from EE is verified. The Apple Music app opens automatically and your Apple Music membership from EE is verified.

Step 3. You'll then need to confirm you want to link your Apple ID to your Apple Music membership from EE.

Step 4. You need to choose your favourite music genres so Apple Music can suggest types of music you'll enjoy.

Step 5. You also need to select your favourite artists and bands so Apple Music can suggest tracks from your favourite performers.

Step 6. You're now set up and can start enjoying the 40million+ tracks available with Apple Music as well as radio stations curated by music industry experts.

Using an iPhone on WiFi?

Step 1. You'll receive a text confirming your membership of Apple Music and asking you to click the link to get started.

Step 2. When you've clicked the link the Apple Music app will open automatically and your Apple Music membership from EE will be verified.

Step 3. You will receive a verification PIN by text - enter this into the verify membership screen.

Step 4. Link your Apple ID to your Apple Music membership from EE by entering your Apple ID username and password.

Step 5. You need to choose your favourite music genres so Apple Music can suggest types of music you'll enjoy.

Step 6. You also need to select your favourite artists and bands so Apple Music can suggest tracks from your favourite performers.

Step 7. You're now set up and can start enjoying the 40million+ tracks available with Apple Music as well as radio stations curated by music industry experts.

Using an Android device on the EE mobile network?

Step 1. You'll receive a text confirming your membership of Apple Music and asking you to click the link to get started.

Step 2. You'll then need to download the Apple Music app. When you're asked how you want to download it, choose Play Store.

Step 3. In the Google Play Store, select the install button to download the Apple Music app.

Step 4. Accept the conditions to download the app.

Step 5. In the Google Play Store, open the Apple Music app.

Step 6. Accept the Apple Music app terms and conditions.

Step 7. Your Apple Music membership from EE is verified.

Step 8. Select 'Create an Apple ID' or skip this step if you already have one.

Step 9. Select your home country.

Step 10. Accept the Apple ID terms and conditions.

Step 11. Choose an Apple ID username and password.

Step 12. Enter your payment card details. These are required to set up an Apple ID but after the free six-month period you'll pay for your Apple Music membership via your EE bill.

Step 13. Your Apple ID is now linked to your Apple Music membership from EE and you're set up and ready to go.

Using an Android device on WiFi?

Step 1. You'll receive a text confirming your membership of Apple Music and asking you to click the link to get started.

Step 2. You'll then need to download the Apple Music app. When you're asked how you want to download it, choose Play Store.

Step 3. In the Google Play Store, select the install button to download the Apple Music app.

Step 4. Accept the conditions to download the app.

Step 5. In the Google Play Store, open the Apple Music app.

Step 6. Accept the Apple Music app terms and conditions.

Step 7. Your Apple Music membership from EE is verified.

Step 8. You'll receive a verification PIN by text. Enter this into verify membership screen.

Step 9. Select 'Create an Apple ID' or skip this step if you already have one.

Step 10. Select your home country.

Step 11. Accept the Apple ID terms and conditions.

Step 12. Choose an Apple ID username and password.

Step 13. Enter your payment card details. These are required to set up an Apple ID but after the free six-month period you'll pay for your Apple Music membership via your EE bill.

Step 14. Your Apple ID is now linked to your Apple Music membership from EE and you're set up and ready to go.

Cancelling if you already have Apple Music membership directly with Apple

We'll remind you to cancel your existing Apple Music membership while you're setting up your Apple Music Membership from EE. This means you won't pay for the service twice. Here are the steps to follow - on iPhone and on Android devices.

Cancelling on iPhone

Step 1. You'll be notified you have an existing Apple Music membership direct with Apple. Select OK.

Step 2. From the Apple Music home screen select the Apple Music account icon - on the top left corner of the screen.

Step 3. You'll see your Apple Music account page and select 'View Apple ID' from the menu.

Step 4. You'll then see your Apple Music account page. Select 'Manage' from the Subscription menu.

Step 5. On your Apple Music membership account page, switch the 'Automatic Renewal' toggle to OFF.

Cancelling on Android

Step 1. You'll be notified you have an existing Apple Music membership direct with Apple. Select 'OK'.

Step 2. Select the Navigation menu and then from the Apple Music membership account screen, select the arrow to the right of your name.

Step 3. You'll then see your Apple Music account page. Select 'Manage Membership' from the menu.

Step 4. On your Apple Music account page, choose 'Manage' from the Subscription menu.

Step 5. Swipe left to switch ‘Automatic Renewal’ off.

How to get it - Learn how to get Apple Music

You can add Apple Music on EE membership when joining, taking an additional line or upgrading to a pay monthly or SIM only phone plan with an iOS or Android device. 

If you didn’t sign up at the time you joined or upgraded, you can still add Apple Music membership on EE within 30 days. You can do so in the following ways within 30 days of joining EE or upgrading:

  • text MUSIC to 150
  • call 150 from your EE phone and select the option to buy an add-on
  • call 150 from your EE phone within 30 days and speak to Customer Services.

If you take a new line or an additional line using ee.co.uk, you’ll be able to add Apple Music membership on EE to your basket.

Using Apple Music - Get the most out of Apple Music

Here are some helpful tips on using the Apple Music app.

For you

The For you area of the Apple Music app gives you access to Apple Music editors' handpicked albums and playlists based on the music they like. 

New

The New area lets you explore this week’s freshest tracks, videos and playlists selected by Apple Music editors. 

Radio

The Radio area lets you enjoy great music on stations curated by artists and music experts - or you can start your own. 

You don’t need an Apple Music membership to tune in to Beats 1 for free. 

Connect

The Connect area lets you follow your favourite artists to get an inside look at their world and share it with friends. 

My Music

The My Music area lets you add songs from the Apple Music library to your personal library - and browse, sort and search. 

Apple Music Playlist

The Apple Music Playlists area lets you discover your perfect mix from playlists curated by industry tastemakers and Apple Music editors. 

My Playlists

The My Playlist area of the Apple Music app allows you to create, name and even add cover art to your own personal playlists and share them. 

More help

For more help and support using Apple Music visit www.support.apple.com/music

Or you can call the Apple Care Team directly on 0800 107 6285.

Billing - What happens after the free six months?

Apple Music on EE will appear on your bill in the same way other add-ons do. During the free period, it will appear on your bill as a free service.

After the free period, you will be charged for your Apple Music membership on EE. It’s £9.99 a month. In your first month you may see two Apple Music items on your bill. 

One item will be a pro-rata charge for the remainder of that billing period; the other Apple Music item on your bill will be for the next full month, in advance.

Your free period will start from the point that Apple Music on EE is added to your account so it’s important that you activate and start using Apple Music right away.  

If you already have Apple Music direct with Apple, you'll need to cancel your existing subscription - you can cancel this within the Apple Music app. Otherwise, you'll have two contracts running concurrently and will continue to be charged by Apple. 

How to cancel - Find out how to cancel Apple Music

You'll benefit from Apple Music on EE free for six months. 

Towards the end of your offer period we’ll send you a message telling you when it will end and reminding you how to cancel your offer. 

At the end of your free six months we'll advise you that you're now paying for the service through EE. 

You can cancel Apple Music on EE in two ways: 

  • by texting STOP MUSIC to 150
  • by calling Customer Services on 150.

If you text STOP MUSIC to 150 during your free period, Apple Music on EE will be cancelled and removed immediately. If you've cancelled during your free period and later decide you would like to take Apple Music on EE again, you'll have to choose the chargeable add-on at £9.99 per month. You can choose the chargeable add-on by texting MUSIC to 150 and then following the on-screen instructions.

If you text STOP MUSIC to 150 after moving to £9.99 per month, Apple Music on EE will be removed from your next bill date. You can continue using Apple Music for the period you have already paid for. We’ll then contact you again once the service has been removed.

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