Blocking unwanted calls


At EE, we're keen to prevent unwanted calls. Below are some simple tips that can help you avoid them.

Stopping sales and marketing calls

You can stop unwanted sales and marketing calls by registering with the Telephone Preference Service. This is a free government-funded service, and the website also has useful info about unwanted text messages.

For more information and to register, please go to

Preventing malicious or nuisance calls

These unwanted calls can include offensive language, bullying, threats or silent calls.

If you're getting unwanted calls, you might want to consider:

  • Most malicious calls are made by people trying to get a reaction, so staying calm often stops them
  • If you have the phone number of the caller, you can contact the police with details
  • Don't give your name or mobile number when you answer the phone
  • Consider rejecting calls when the number comes up as unknown or withheld
  • Don't leave your name or alternative contact number on your answer phone greeting
  • Be careful not to post personal information on the internet
  • Don't talk to malicious callers or reply to unfamiliar text messages
  • Try putting the phone down for a few minutes before ending the call - this may stop callers as they are wasting their time and money.

Help if you're getting repeated malicious calls

EE can change your number - this usually only takes a few hours and is often the easiest and quickest way of stopping these calls.

Please note - if you do decide to change your number, we can't investigate calls made to the previous number.

  • You can go directly to the police to make a complaint if you already have the number of the caller.
  • If the number is withheld, EE can identify it, but we can only give it to the police in the course of an investigation.
  • If you want us to identify the number and contact the police on your behalf please call 150 from your EE phone or 07953 966 250 from any other phone.

If you think you might want EE to investigate further, please note the times and dates of malicious calls - and any normal calls received just before or after so we can eliminate them from the investigation.

The police will need to know:

  • Is the caller male or female?
  • Any background noise
  • The content of the call

If you have saved answer phone messages as evidence, please remember these are only stored for seven days, so if you want them to be part of any investigation you will need to contact EE within that time

What we can't do

  • We can't put a trace on a mobile phone line
  • We can't block calls or texts from a specific number

As well as unwanted phone calls, some people get unwanted text messages.

Suspected premium-rate SMS scams should be reported to Phone-paid Services Authority (PSA) - the organisation that regulates products or services.

You can contact Phone-paid Services Authority (PSA) by dialling 020 7940 7474 or by visiting their website

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