At EE, we're keen to prevent unwanted calls and texts. Below are some simple tips that can help you avoid them.

Stopping sales and marketing calls

You can stop unwanted sales and marketing calls by registering with the Telephone Preference Service. This is a free, government-funded service, and the website also has useful info about unwanted text messages.

For more information and to register, please go to

Preventing malicious or nuisance calls

These unwanted calls can include offensive language, bullying, threats or silent calls. If you're getting unwanted calls like these, you might want to consider the following:

  • Most malicious calls are made by people trying to get a reaction, so staying calm often stops them
  • If you have the phone number of the caller, you can contact the police with details
  • If the number is withheld, you don’t have to put up with it and should report them to the police straight away – they might be able to trace where the calls are coming from
  • Don't give your name or mobile number when you answer the phone
  • Consider rejecting calls when the number comes up as unknown or withheld
  • Don't leave your name or alternative contact number on your answer phone greeting
  • Be careful not to post personal information on the internet
  • Don't talk to malicious callers or reply to unfamiliar text messages
  • Try putting the phone down for a few minutes before ending the call - this may stop callers as they are wasting their time and money

Help if you're getting repeated malicious calls

EE can change your number - this usually only takes a few hours and is often the easiest and quickest way of stopping these calls.

You can go directly to the police to make a complaint if you already have the number of the caller. And even if the number is withheld, the police may be able to trace where the number is coming from.

Blocking calls and texts on your device

Most new smartphones allow you to block certain numbers from being able to call or text you. When activated, callers will be diverted to your voicemail. Setting this up is easy, free, and varies depending on your phone.

Blocking calls

You should be able to block calls by following these simple instructions:

  1. Open your phone dialler and go to Settings or More
  2. Look for a call blocking section where you can manage a list of numbers
  3. You may also be able to do this from your call log – select the number or contact and look for a block option

Blocking texts

You should be able to block texts by following these simple instructions:

  1. Open your messaging app and go to Settings or More
  2. Look for a block option and choose a number
  3. You can also open a message and look for a block option

Please note: apps such as WhatsApp or Facebook Messenger work independently, and you’ll need to set up a block from within those apps to prevent contact.

Our device guides will contained more detailed instructions for your phone.


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