EE BUSINESS UPGRADE
If you’ve already checked your upgrade eligibility, upgrade online now.
FAQs about upgrading
When can I upgrade my phone with EE?
If you’re on a pay monthly SIM or Data SIM you can upgrade to a new device after just four months – fees may apply for early upgrades.
If you’re on a plan with Upgrade Anytime, you can upgrade just 15 days into your contract. There may be a fee to pay depending on where you are in your contract. For plans with Upgrade Anytime you’ll need to return your old device and sign up to a new 24 or 36 month plan with Upgrade Anytime.
Can I keep my number?
Keeping your existing number is easy with EE. We’ll send you a replacement SIM card with your new device and transfer your number.
Can I keep my device?
You can switch to a SIM only plan and keep your old device. If you are still within your minimum contract period you may need to pay an early upgrade fee to switch to a SIM only plan.
How can I track my order?
Check the status of your order by opening the link in your confirmation email. If your order is with DPD, they will send you a text with you tracking reference to track your order online.
Can I trade in my old device?
You can get money back when you trade-in your old phone with our Recycle & Reward scheme.
Terms and conditions apply, you must be at the end of your contract or be upgrading in the last 90 days to use this scheme.
On plans with Upgrade Anytime, to upgrade early you’ll need to return your old phone, but you won’t get any money back for it.
When can I upgrade with Upgrade Anytime?
If you’re on a plan with Upgrade Anytime, you can upgrade just 15 days into your new plan.
There may be an upgrade fee to pay depending on where you are in your contract but you can upgrade to a phone every two weeks if you want – you just need to trade in your old device and sign up to a new 24 or 36 month plan with Upgrade Anytime.
Your new contract must be of equal or higher value than your existing contract.
WHY EE BUSINESS ?
With EE Business, you’ll get added peace of mind with mobile plans to cater for all of your needs. Our business mobile plans include Stay Connected Data, Annual Check-ups and Extended Warranty as standard. We also offer deals on a range of tablets and laptops. More reasons to choose EE Business:
The UK’s best network
We’re proud to be the UK’s best network for over 11 years in a row. We’ve got the most reliable network with the fastest average speeds so you can send, receive and download large files quickly and have the best quality video conferences on the go. Our superfast internet will make everyday work tasks feel super quick.
EE Business plan benefits
We’ll provide the services you need, such as enhanced technical support to fix more problems remotely. Mobile business plans that come with Stay Connected Data, Annual Check-ups and Extended Warranty as standard. As well as Inclusive Extras with our All Rounder and Full Works plans.
Business Security
We combine network and cyber security expertise to help protect your business. Scam Guard reduces the risk of scams and spam call risks, whilst our McAfee partnership provides award-winning antivirus protection to keep your communications and data secure.
Save money sustainably
Give your phone a new lease of life by trading it in and saving on your new device. Most traded-in phones are securely wiped, then refurbished or responsibly recycled, while any precious metals/parts are reused. Helping to reduce e-waste and support your sustainability goals whilst saving you money.