Get started with 4GEE WiFi

A 4GEE device allows you to share a secure Mobile Broadband internet connection using WiFi. You can connect most WiFi-enabled devices to it (for example PCs, mobile gaming devices, smartphones, tablets).

This device should not be used in a confined space where air flow is limited, for instance inside a jacket pocket or inside a handbag etc.

System requirements

Your 4G WiFi is compatible with devices that support 2.4GHz (802.11 b/g/n) or 5GHz (802.11 a/n/ac) and have a web browser.

To set up your 4GEE device:

• insert your EE SIM
• press and hold the power button for 3 seconds to power on.

What the lights mean:

No light - your 4G WiFi has entered power-saving mode or the power is off.

Flashing Green - your 4G WiFi is starting up. Wait at least 2 minutes for it to turn aqua. If it stays green, turn your device off and on again. If the light still doesn’t turn aqua, use a paper clip to press your device’s factory reset button.

Flashing Aqua - your 4G WiFi is connecting to the internet. Give it at least one minute to connect. The light will turn aqua when your 4G WiFi is ready to use.

Aqua - your 4G WiFi is connected to the internet.

Orange - your 4G WiFi is disconnected from EE. Try logging in to the 4G WiFi homepage and connecting to EE.

Flashing white - you've received a text message. Log in to the UI to read your text messages.

Red - there's a problem. Using the Power button, turn your 4G WiFi off and on again. If the light still doesn’t turn aqua, use a paper clip to press your router’s factory reset button.

Once you're set up, you'll be able to manage your 4GEE WiFi device and plan online by logging in to EE.

You can connect to the 4GEE network by:

• plugging your mobile broadband device into your laptop or tablet
• connecting to a mobile WiFi device – these connect to the 4GEE network for up to ten devices within 10m
• placing your 4GEE SIM in your device or tablet

Finding your network name

Your network name and password is on the Keep Me Card in your box. Once connected, open your internet browser; you'll be ready to go online.

Have a 4GEE tablet?

To connect, turn on your tablet and go online – you'll be ready to go.

Your SIM will already be activated if you've:

• recently joined us
• been sent a replacement because your old one was lost, stolen, damaged or faulty

You’ll need to activate your SIM if you've:

• asked for a replacement SIM card because your device needed a new size
• ordered one via the replacement online SIM order form

Activate your replacement SIM

There's no need to activate your pay as you go 4GEE WiFi SIM.

All you need to do is:

• insert the SIM into your 4GEE WiFi device
• open a web browser. You can do this by connecting a laptop or tablet to your 4GEE WiFi device
• once connected, select Register
• register your details, then select Activate

Order a replacement SIM

You can order a replacement SIM card if your new device needs a new SIM via our online order form.

Still having problems?

Sometimes, to get data services up and running, you’ll need to turn your device off and on again after inserting your SIM.

You'll find your 4GEE WiFi number:

• on the SIM packet
• via add-on.ee.co.uk when you’re using the 4GEE network on your device or tablet – just check the top left corner
• at the top of your pay monthly bill.