Here’s what to do when you get sent a new SIM:
How do I activate and set up my new SIM?
- Go to section
Got a new SIM? Get texting, calling and browsing in a flash. Here’s how to get it up and running.
What do I need to do when I get a new SIM?
What do I need to do when I get a new SIM?
And you’re all set up! We won’t even send an activation text, just a few network updates.
Good to know
If you’re using an Apple device, you may also need to refresh iMessage so it connects with the right number. Just:
What information do I need if I have to activate my SIM?
What information do I need if I have to activate my SIM?
As we said above, you’ll only need to activate your SIM if:
- you’ve upgraded and been sent a new SIM
- ordered a new SIM because your old one was the wrong size for your device
If that’s you, we’ll ask for three things:
- The reason you’ve got a new SIM
- Your current phone number - So we can text you a security PIN
- The serial number of your new SIM - You can find this on the back of the SIM or under the barcode on the letter we sent with your new SIM
And that’s it!
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Last updated: 7/3/2018
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