How can I change my Home Broadband account holder name?

     
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Whatever the reason you want to change the name on your account, we can help

Change your name

Change your name

If you've changed your name (e.g. you’re getting married or separated) then send us a copy of the certificate showing your change of name. We'll happily update the details on your account.

Transfer to a friend or colleague

Transfer to a friend or colleague

To change the account holder name on a broadband account, give us a call when both you and the new account holder are together. We'll be happy to help.

If you're transferring the account to keep the same discounted price on a broadband package (e.g. linked to a mobile phone account), you'll also need to transfer the mobile phone account into the new name.

Dealing with a bereavement

Dealing with a bereavement

If you're dealing with a bereavement, sorting out the broadband account should be the least of your worries so we'll keep it simple:

To close the account, call us on 07973 100 150. You’ll need these details:

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    the deceased's full name and address

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    the landline telephone number the account is registered to

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    the account email address or account name (if known)

If you then want to transfer the account to a new name, we’ll also need:

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    the new account holder’s name

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    their email address

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    their telephone number

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    and their payment details

 
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Last updated: 5/1/2018
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

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