How we contact you

     
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How do I call you back?

How do I call you back?

If you've received a call from EE, Orange or T-Mobile, you may occasionally need to call us back.

We use several different numbers to contact our customers. These include numbers from departments such as Customer Services, Collections, Business, Sales, etc.

If you think you've been contacted by us, you can check the table below to ensure the number is an authentic EE, Orange or T-Mobile phone number.

If you do need to call us back, please refer to the Contact Us section. 

The information in the table below shows how much it costs if you call the number back, once your call is connected.

Number Area/department
0845 412 2711 Sales
0845 412 2713
0845 412 2718
0845 412 2721
0845 412 2726
0845 412 2735
Business
0845 097 0208
0845 412 2700
0845 097 0200
0845 097 0201
0845 097 0202
0845 097 0203
0845 097 0204
0845 097 0205
Collections
0845 412 2748
08454123104
Customer Services
0845 412 2744
08454123104
Broadband

Please note: the total cost of calling each number (per minute) will be the Service Charge plus the applicable Access Charge (this will vary according to whether you're on a pay monthly or pay as you go plan, calling on mobile or landline, etc).

If an EE representative has called you directly using the number 07973 100 194, you will not be able to call back on that number. Please contact Customer Services on 150.

How much does it cost to call you back?

How much does it cost to call you back?

Service Charge (per minute): 10p (inc VAT) / 7p (ex VAT) plus the applicable Access Charge below:

Type of Access Charge Cost per minute
Calling from EE pay monthly mobile
50p (inc VAT) / 42p (ex VAT)
Calling from EE pay as you go mobile
44p (inc VAT) / 37p (ex VAT)
Calling from EE landline
11p (inc VAT) / 9p (ex VAT)
EE Small Business customer
44p (inc VAT) / 37p (ex VAT)

 
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25p per call on pay as you go
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Last updated: 30/10/2018
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