Why can't I log in to My EE?

     
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Having trouble registering for or logging into My EE?

I don’t know my phone number. Can I still register?

I don’t know my phone number. Can I still register?

No but it’s easy to find your number if you're on a pay monthly plan:

  1.  

    text NUMBER to 150 for free

  2.  

    check your SIM packaging or bill

I’ve already registered but my details aren’t being recognised. Why?

I’ve already registered but my details aren’t being recognised. Why?

Once you've registered for My EE, we'll send you an email with a verification link.

If you don't hit the verification link within 30 days, your account will be cancelled.

You will then need to register again.

What if my email is registered but I don’t know my password?

What if my email is registered but I don’t know my password?

No problem

> Simply reset your password on our login page

Why can't I choose the information I'm being shown in My EE?

Why can't I choose the information I'm being shown in My EE?

It's likely you're selecting a user role that's already been taken.

There are two user roles in My EE:

  1. 1

    bill payer / account holder: the person who pays the bill each month can change settings and see bills.

  2. 2

    main user: the person using the device won’t be able to change some settings or see bills.

If you're the bill payer / account holder, it's best to check with others on your account to see if they've selected the wrong user role.

If you're the main user, you can get the bill payer / account holder to change your settings to allow you to do more. They need to:

  1. 1

    log in to My EE

  2. 2

    select your device from the homepage

  3. 3

    tap Manage this Device

  4. 4

    then select Usage Controls and follow the instructions

What if I haven't received a text with a PIN for registration?

What if I haven't received a text with a PIN for registration?

Sometimes it takes a few minutes. It’s best to wait ten minutes before asking us to resend your PIN. If you still don’t receive a PIN please get in touch so we can resend.

My home broadband login details aren’t working

My home broadband login details aren’t working

If you’re having trouble logging in to your home broadband account, it’s because we’ve made some changes. You can now manage all your EE products in one place.

This means your home broadband login details no longer work.

Why’s this happening?

Many home broadband customers also have an EE mobile. To help you manage them in one place we’ve moved everything to My EE

Is my router username changing too?

No, your router username will not be affected

To access your home broadband account:

  1.  

    if you have an EE mobile you can log in to My EE using your mobile login details - you can then select Manage My EE Home and follow the steps

  2.  

    if you don't have a My EE mobile account, it’s easy to register

How do I add my home broadband account to My EE?

How do I add my home broadband account to My EE?

Log in to My EE, select Manage My EE Home and follow the steps.

You’ll need to enter:

  1. 1

    a few personal details

    your name, email address, password and date of birth

  2. 2

    your landline number OR billing account number

    you’ll find these on a bill or an email we’ve sent you

  3. 3

    some security information 

    you’ll need to confirm the bank details you use to pay the bill. If you pay by Direct Debit, you’ll need your sort code and last four digits of your account number. If you pay by card, you’ll need the last four digits of the long number on your debit or credit card

See how to add your home broadband to My EE:

How do I register for My EE and add my home broadband

How do I register for My EE and add my home broadband

If you don't have a My EE mobile account, it’s quick and easy to register.

See how to register for My EE and add your home broadband:

I’ve just bought home broadband and want to manage my account

I’ve just bought home broadband and want to manage my account

If you already have a My EE account, or you logged in to your account while checking out, we’ll send you an email letting you know when your home broadband is ready to manage online. You can then log in to My EE to manage your account.

If you don’t have a My EE account, here’s what to do:

  1. 1

    open the verification email we sent you and hit the get started link

  2. 2

    create your password for My EE

  3. 3

    we’ll email you when your home broadband is ready to manage

  4. 4

    log in to My EE to manage your home broadband

 
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Last updated: 15/8/2018
Simon H posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

How do I reset my password for My EE?