Why can't I log in to My EE?

     
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Having trouble logging into My EE?

I'm not yet registered for a My EE account. How do I register?

I'm not yet registered for a My EE account. How do I register?

Registering for a My EE account is easy

If you have a pay monthly or pay as you go mobile account or a home broadband account, you can register for My EE.

Find out more about what you will need to register.

I’m already registered but can’t log in. Why?

I’m already registered but can’t log in. Why?

If you're having problems logging in:
  1. make sure you are you logging in using the email you registered with

  2. remember your password is case sensitive, so make sure you don't have caps lock on

  3. don't worry if you've forgotten your password, you can easily reset it

  4. if you're using an iOS device and are having issues with your PIN or  fingerprint/face recognition, you will need to check your device's security settings

  5. if you're using an android device and are having issues with your PIN or fingerprint recognition, you will need to check your device's security settings

  6. if you've tried entering your username and password incorrectly too many times your account will temporarily locked

  7. we may have blocked your account for security reasons, if so call us on 150 from your EE phone or 0800 079 8586 from a non-EE phone

  8. if you didn’t click the registration email link within 30 days, you’ll need to register again

  9. if you haven't logged in for 6 months then you will need to register again

What if my email is registered but I don’t know my password?

What if my email is registered but I don’t know my password?

No problem

> Simply reset your password on our login page

I've been locked out of my account, what do I do?

I've been locked out of my account, what do I do?

It's easy to unlock your account

Simply call 150 from your EE phone or 0800 079 8586 from a non-EE phone

 
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Last updated: 24/7/2019
Simon H posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
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How do I reset my password for My EE?