If you’re planning a move, we've got a dedicated team, so there’s no need to stress about your broadband or home phone. We’ll help transfer your services to your new address smoothly and hassle-free.
When to let us know
Get in touch at least 3 weeks before your move. Call 150 from your EE phone or 0330 123 1105 from any other phone.
Less than 3 weeks to go? No problem. Call us straight away and we'll do our best to sort everything for when you move in.
We'll just need to know your new address and the date of the move.
How it works
- Like-for-like move - If the same services are available at your new address, we can transfer your current plan and pricing over.
- No hidden fees - If you've got broadband with us, there are no activation or connection fees. If you need new equipment, there's a delivery charge. If you only have phone services, we may charge you a connection fee.
- We'll keep you updated - You'll get important updates by text and email. Plus, you can check progress online at any time.
- Need to change your move date? Give us a call and we'll rearrange it for you.
Need to know
It’s easy to change the address for your EE Mobile account. See the Edit My Personal Details in EE page for more information.
Staying online during the move
- Equipment and delivery - We'll tell you if you should take your current EE hub with your or expect new kit. New equipment typically arrives 2 days before the service start date. You can choose delivery to your current address, your new one, or somewhere else convenient.
- Instant connection - If you have an Ultimate or Premium plan, plug in your Smart Hybrid Hub or 4G Mini Hub at your new place and you’re online from day one.
- Keep your number - Most customers can keep their existing home phone number, though there may be some geographical exceptions.
- EE Mobile users - We’ll upgrade your plan with an automatic unlimited data boost to keep you connected while your broadband’s set up. Try using your mobile hotspot in the meantime if needed.
Helpful extras
- First month free - Complete your broadband move and get your first month of service totally free.
- Add WiFi Extender - Once your broadband's set up, consider adding a WiFi Extender for better coverage throughout your home.
The legal bit
Exclusive mobile benefits
New and re-contracting EE broadband customers can add unlimited data mobile SIMs from just £10 a month (for SIMS with capped speeds of 10Mbps). Savings based on the cost of identical EE SIM plans to non-EE broadband customers.
Existing EE mobile customers will also be boosted to unlimited data on all pay monthly SIM plans on your account charged at over £10 a month. You will be able to switch to the unlimited data mobile SIMs from just £10 a month on your current plans when they become eligible for upgrade. Not compatible with any other discount, including Multi-line discount.
If you cancel your EE Broadband plan, all EE Mobile benefits will be removed.