How do I arrange my move?

     
    >
  • Go to section
Moving with EE broadband, home phone or EE TV is simple. And best of all, it's free.

Give us a call at least three weeks before your move and we’ll take care of the rest.

Plus, get your first month of broadband for free when you complete your move. You can also get a 50GB data boost for your EE device that will be added within five working days of your home move request. 

To arrange your home move:

  1.  

    call 150 from your EE phone

  2.  

    or 0800 079 8586 from any other phone

We'll need to know:

  1. your current home phone number or address

  2. the full address of your new home

  3. your moving date

When should I tell EE I'm moving?

When should I tell EE I'm moving?

Let us know at least three weeks before your moving date.

What if my moving date changes?

Just call us on 0800 079 8586 and we’ll rearrange the date.

How much does it cost to move my line?

How much does it cost to move my line?

Good news – it's completely free, even if we have to send an engineer.

Useful to know

You can easily check what network speeds are available.

> Find out how to check your network speeds

How can I check everything's on track with my home move?

How can I check everything's on track with my home move?

We’ll keep you posted by text message and email.

Good to know

> You can also track the progress of your move online

The legal bit

The legal bit

First Month Free: available to standard broadband and fibre customers only when completing a home move with EE. You will not be charged for your first monthly price plan and line rental charge. You will be required to pay any additional charges due. This is a one-off credit. The offer is non-transferrable and you cannot exchange the credit for a cash alternative.

50GB Data Boost one-off offer: only available to existing EE pay monthly mobile customers, who complete a home move with EE for their broadband service. Data allowance boosted by 50GB. Not available with 30 day SIM Only plans, non-lead sharer plans or 4GEE Home, 4GEE WiFi and tablet devices. Unique event offer, which you can only benefit from once. One boost per household. The boost is applied to your mobile account within five working days of your home move request being placed. Add-on lasts 30 days only. Unused data does not roll over. The offer is non-transferrable and you cannot exchange the add-on for an account credit or cash alternative. Data fair-use policy may apply when roaming. Consumer plans only. Subject to availability. We reserve the right to withdraw or vary the boost at any time.

 
Give us a call
Give us a call
Call now
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Bank Holiday Monday opening times: 08:00-20:00
Mon to Fri
Sat
Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Type in your postcode to find your nearest store.

You can book an appointment to meet one of our experts in many of our stores.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help
Last updated: 31/5/2019
Andrew posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Please let us know how we can make it better
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

What network speeds are available in my new area?