How to avoid and prevent scams including phishing, vishing and smishing

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If you receive a message requesting personal or financial information, such as personal security details, bank details or passwords, be aware that it could be a scam and therefore fraudulent.

What is phishing, vishing or smishing?

What is phishing, vishing or smishing?

Phishing, vishing and smishing are fraudulent attempts to obtain sensitive information such as usernames, passwords and credit card details via email, calls or text messages which are made to look and sound like they've come from a trusted company.

Vishing is a type of scam that happens on the phone and smishing is a scam done via SMS/text.

These messages can be very convincing and look or sound like genuine messages sent by organisations you already deal with and may even appear within an existing message string from a known organisation.

Three signs a message might not be genuine:
  1. 1

    it asks you to provide sensitive personal or financial information, passwords, or to make transactions by following a link in the message

  2. 2

    it asks you to call a certain number that is unknown to you. If in doubt contact the company via a reputable source like their website or their contact number on statements

  3. 3

    the sender uses an urgent tone, telling you to "act now"


We'll never ask you for your PIN or password by text or email. 

Scam calls

Fraudsters are known to make calls claiming to work for EE or simply saying it’s your service provider when it's actually a scam. They may ask you for personal information, want access to your computer and in some cases, ask for your bank details. Don't be fooled, this is fraud.

If you have a missed call from a number you don’t recognise, think twice before returning the call, and check whether it is a chargeable number.

What should you do if you think you’ve received a scam message, email or call?

What should you do if you think you’ve received a scam message, email or call?

If you've received something that looks a bit suspicious don't worry.

Receiving a suspicious text, email or voice call will not harm you in any way – harm can only come if you interact with it.

Just remember:

    don’t click on links unless you’re 100% sure they are genuine


    take a moment to stop and think and trust your instincts. If it looks too good to be true or looks suspicious, there’s probably a catch


    don’t give away any of your personal details or give anyone access to your computer – if you think you might have provided your bank account details, contact your bank immediately

You can report suspicious messages in a range of ways:


    forward a text message (including phone number or company name) to 7726 free of charge, so your mobile phone provider can investigate


    for emails, forward the message to the organisation that it claims to be from – you can look up the email address to send it to on that organisation’s website


    forward any phishing emails referring to EE to


    delete message after reported


    make others aware of these types of messages so they are also in the know

What can I do if I accidentally pressed a URL on my computer or phone?

What can I do if I accidentally pressed a URL on my computer or phone?

Pressing a URL will take you to a scam website and your device could potentially be compromised and infected with viruses.

Always make sure:
  1. you have up to date anti-virus software on your computer

  2. you have the latest software update on your phone as this will help prevent viruses e.g. it will run a free antivirus scan on your phone to check if your device is ok, if too complicated, take to a local mobile phone shop/EE store

  3. you can download anti-virus app from app store on your phone if needed

  4. reset all passwords and email address passwords as your device may have been compromised

For more information and support on phishing:

    Take Five to Stop Fraud


    FFA UK


    Action Fraud


    Get Safe Online

What is the password re-use scam?

What is the password re-use scam?

It's important to use different passwords for each website and app that you access. This will help reduce your risk of being targeted in a 'password re-use' scam.

Fraudsters collect usernames and passwords that have been leaked from other websites, hoping that the same username and password will be used across all of a person’s online accounts and apps. If they can get into one, they can get into others.

What is spam?

What is spam?

Spam is unsolicited junk mail or marketing emails which you haven’t agreed to receive.

Marketing material sent by companies that you’ve given your email address or phone number to, and where you've consented to receiving marketing messages is not spam.

> Find out more about how to avoid and prevent spam

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Last updated: 6/11/2019
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