Using your Digital Home Phone features

If you have Digital Home Phone there are lots of new features to enhance your service, from diverting incoming calls when you’re busy or don't want to be disturbed, to help in dealing with those irritating nuisance calls.

Caller Display

With Digital Home Phone, our free caller display should show you the number that’s calling.

If you've added the caller to your phone address book, you should also see their name.

Voicemail

Voicemail is available to all Digital Home Phone customers. It answers and records calls when you're away from the phone or busy on another call. You'll know you have a message in your mailbox if your dial tone sounds a bit different when you pick up your phone.

Your Digital Home Phone handset's display will show you how many new Voicemail messages you have.

To listen to your Voicemail messages

  1. Access your Voicemail by pressing the 'cassette' key on your Digital Home Phone handset, or by dialling 1571 from any type of handset.
  2. Follow the steps in the voice menu.

Voicemail can store up to 20 new messages for 60 days, or for 30 days after you've listened to them.

Pick up messages from your mobile

You can also link Voicemail to your mobile. First, you'll need to set up a PIN from your Digital Home Phone handset by choosing Option 3 on the Voicemail menu. Once your PIN's set up, we'll text you whenever you receive a Voicemail.

To check your messages when you're out and about, just dial your home phone number, press Star, and enter your PIN.

Recording a personal greeting

  1. Press the cassette key
  2. Press 2 from the main menu to set a personal greeting
  3. Then press 1 to record a personal greeting or 2 to choose the standard greeting
  4. After pressing 1, you'll be able to record a greeting after the tone
  5. Press # to finish
  6. You'll be able to listen to what you've recorded before deciding whether to use it, or to record another version.
  7. To cancel recording and return to the greeting menu, press star

To change the number of rings before Voicemail kicks in, access your Voicemail and select 4 from the main menu. 

Call Diversion

Call Diversion lets you divert your incoming calls to almost any phone, including your mobile. You can also divert calls while your phone line is busy.

It's free for Digital Home Phone customers.

Set up Call Diversion on a Digital Home Phone handset

  1. From the Voice menu, click Calling Features.
  2. Select Call Diversion.
  3. Select Set up.
  4. Enter the number you want to divert calls to.
  5. Select Set up.

Set up Call Diversion on another phone

To divert all calls

  1. Dial *21* (star, 2, 1, star).
  2. Enter the phone number you want to divert to.
  3. Press # (hash key).
  4. An announcement will tell you that you've successfully set up the diversion.

To divert any call you don't manage to answer within 15 seconds of it ringing

  1. Dial *61* (star, 6, 1, star).
  2. Enter the phone number you want to divert to.
  3. Press # (hash key).
  4. An announcement will tell you that you've successfully set up the diversion.

To divert calls when your phone is engaged

  1. Dial *67* (star, 6, 7, star).
  2. Enter the phone number you want to divert to.
  3. Press # (hash key).
  4. An announcement will tell you that you've successfully set up the diversion. 

When Call Diversion is switched on you'll hear a broken dial tone. This is to let you know calls are being diverted.

Switch off Call Diversion on another phone

To turn Call Diversion off 

  • Dial #21# (hash 2 1 hash)

To stop diverting unanswered calls 

  • Dial #61# (hash six one hash)

To stop calls from being diverted when you're already on the phone 

  • Dial #67# (hash six seven hash)

Using Call Diversion and Call Barring together

If you've got Call Barring and want to use it with Call Diversion, you must switch Call Diversion on first.

Call Diversion with Voicemail

If you use Call Diversion with either of these services, Call Diversion will take priority over the handling of the incoming call.

When you have both Call Diversion and Voicemail and choose to activate Call Diversion, you won't hear the usual interrupted dial tone to indicate that the diversion is active. You'll only hear a change in dial tone when there is a new message on Voicemail.

Call Barring

Call Barring using the EE app or website

  1. Download the EE app for Apple or Android or go to ee.co.uk 
  2. Select Plans and Subscriptions then Digital Home Phone.
  3. Select Call Barring. You will see a list of all the types of call.
  4. Next to each type of call you wish to bar click the tick box.
  5. Scroll to the bottom and press Save.

Call Barring from a Digital Home Phone

  1. In Calling Features, scroll to Call Barring and press Select.
  2. Set up will be highlighted. Press Select.
  3. When you want to change any Call Barring settings, you will need to enter your PIN. Type it in.
  4. Press OK to save your changes.
  5. You will hear a recorded message confirming that you have barred certain calls.

Call Barring from another phone

Before you start, ensure your phone is set to tone dialling.

Bar all calls to your phone 

  • Dial *261#

To check if you are already barring incoming calls

  • Dial *#261#

To stop barring all incoming calls 

  • Dial #261#
Outgoing call barring Set up Cancel
All calls except emergency calls *341# #341*PIN#
All international, national and mobile calls *342# #342*PIN#
All international calls *343# #343*PIN#
All operator calls *344# #344*PIN#
All calls to access codes for setting up call services *345# #345*PIN#
All calls to premium rate numbers *347# #347*PIN#

Three-way calling

Three-way Calling is quick and easy conference calling. All three of you can have your say and there's no need to make multiple calls.

Set up Three-way calling

  1. While you’re on a call press Recall and wait for the dial tone.
  2. Dial the phone number you want to add into the call.
  3. When they pick up press Recall 3.

Use Three-way calling

  1. While you’re on a call press Recall and wait for the dial tone.
  2. Dial the phone number you want to add in to the call.
  3. When they pick up press Recall 2.

End first call: 

  • Press Recall 5.

End the call: 

  • Hang up

Recall button

Most phones have a Recall button it’s sometimes just R or Flash. If you can't find the button, check your user manual to see if it’s called something different on your phone.

Call Waiting

Call Waiting tells you when other callers are trying to get through. You'll hear a discreet beep when someone is trying to get through to you while you're on the phone. You can choose whether or not to take the call. 

Call Waiting is free to Digital Home Phone customers. 

Call waiting using the EE app or website

  1. Open the EE app or log into ee.co.uk.
  2. Select Plans and Subscriptions then Digital Home Phone.
  3. Scroll down to Call Barring and turn it on using the toggle.

To turn it off, repeat the steps and turn the toggle off.

Call Waiting on another phone

You can turn Call Waiting on or off using any phone. 

Turn Call waiting on  

  • Dial *43#

Check if Call Waiting is on 

  • Dial *#43#

Turn Call Waiting off 

  • Dial *#43#

Turn Call Waiting on or off using another phone

You can turn Call Waiting on or off using any phone. 

Turn Call Waiting on  

  • Dial *43#

Check if Call waiting is on 

  • Dial *#43#

Turn Call waiting off 

  • Dial #43#

Reject an incoming call with Call Waiting

If you're on the phone and another call comes in, Call Waiting will beep to let you know.

The person trying to call you will hear a Call Waiting announcement too. If you don't take their call within 21 seconds they'll be sent to Voicemail.

Nuisance calls

Withhold your number

  • Dial 141 before your call

Sign up to Ex-directory services

You can limit how your directory details are listed, by choosing one of the following free options:

Ex-directory - no calls

Your details won't be in the Phone Book and won’t be available via 118500 Directory Enquiries, or our online directory service. 

  • Sign up by calling 0330 123 4150 between 8.30am and 5pm Monday to Friday.

Directory Enquiries only

Your details will only be available through Directory Enquiries. They won’t be printed in the Phone Book or available in our online directory service. 

  • Sign up by calling 0330 123 4150 between 8.30am and 5pm Monday to Friday.

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