About an EE ID
If you don’t have an EE ID, you’ll need to create one to be able to login.
All you need to get started is an email address. To set up an EE ID, head to our log in page and follow the Create account link.
Need to know
You don’t need to have an EE product to create an EE ID. It’s a great way to gain access to our best deals and other special offers.
Problems logging into an EE account
Here are some things you can try:
- check that you're using the email you registered with
- remember your password is case sensitive, so make sure caps lock is off
- if you've forgotten your password, you can reset it
- if you’re having issues with your PIN, fingerprint or face recognition in the EE app, check your device’s security settings
- if you’ve entered your username and password incorrectly too many times, your account will be temporarily locked
- we may have locked your account for security reasons
- if one of our staff helped you create your account but you didn’t click your registration link within 15 days, you’ll need to create a new ID
- if you created your account during an online purchase but didn’t log in within a week, you’ll need to create a new ID
EE is asking me for a passcode when I log in
This means that there may be something unusual about your login attempt.
This may be because:
- you’re signing in from a different device
- you're signing in from a foreign country
- there has been an unusual number of login attempts on your account
It’s an extra security step to keep your account secure. To access your account, copy and paste the passcode we'll send to your EE ID email address or mobile number. If you can’t find the email, check your spam folder.