Problems logging in to EE

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If you don’t have an EE ID, you’ll need to create one

Creating an EE ID

I'm not yet registered for a EE account. How do I register?

You don’t need an EE product to create an EE ID. It’s a great way to gain access to our best deals and other special offers. All you need to get started is an email address. To set up an EE ID, head to our log in page and follow the Create account link.

Problems logging in to an existing account
  1. 1

    make sure you are you logging in using the email you registered with
  2. 2

    remember your password is case sensitive, so make sure you don't have caps lock on
  3. 3

    don't worry if you've forgotten your password, you can easily reset it
  4. 4

    if you're using our app on an iOS device and are having issues with your PIN or fingerprint/face recognition, you will need to check your device's security settings
  5. 5

    if you're using our app on an android device and are having issues with your PIN or fingerprint recognition, you will need to check your device's security settings
  6. 6

    if you've tried entering your username and password incorrectly too many times your account will be temporarily locked
  7. 7

    we may have locked your account for security reasons
  8. 8

    if one of our staff helped you create your account and you didn’t click your registration link within three days or, if you created your account during an online purchase but didn’t log in within a week, you’ll need to create a new ID. To do this head to our login page and follow the Create account link.

EE is asking me for a passcode when I log in

EE is asking me for a passcode when I log in

If you're asked for a passcode when you sign in, it means that there may be something unusual about your login attempt. This may be because:

  • you’re signing in from a different device
  • you're signing in from a foreign country
  • there has been an unusual number of login attempts on your account

It’s an extra security step to keep your account secure. To access your account, copy and paste the passcode that we'll send to your EE ID email address or mobile number. If you can’t find the email straight away, check your spam folders.

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