If you've changed your name (e.g. you’re getting married or separated) you'll need to send us a copy of the certificate showing your change of name. We'll also need:
Change my home broadband account holder name
In this article
Whatever the reason you want to change the name on your account, we can help.
How do I change the name on my account?
How do I change the name on my account?
How do I transfer my account to someone else?
How do I transfer my account to someone else?
To transfer the account holder name on a broadband account, give us a call when both you and the new account holder are together. We'll be happy to help.
If you're transferring the account to keep the same discounted price on a broadband package (e.g. linked to a mobile phone account), you'll also need to transfer the mobile phone account into the new name.
How do I close the account of someone who’s died?
How do I close the account of someone who’s died?
If you're dealing with a bereavement, sorting out the broadband account should be the least of your worries so we'll keep it simple:
To close the account call us on 07973 100 150. You’ll need these details:
If you then want to transfer the account to a new name, we’ll also need:
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