How do I change the name on my account?
If you've changed your name (e.g. you’re getting married or separated) you'll need to send us a copy of the certificate showing your change of name. We'll also need:
- your current name
- your home address
- your landline number or account number
How do I transfer my account to someone else?
To transfer the account holder name on a broadband account, give us a call when both you and the new account holder are together. We'll be happy to help.
If you're transferring the account to keep the same discounted price on a broadband package (e.g. linked to a mobile phone account), you'll also need to transfer the mobile phone account into the new name.
How do I close the account of someone who’s died?
If you're dealing with a bereavement, sorting out the broadband account should be the least of your worries so we'll keep it simple:
To close the account call us on 07973 100 150. You’ll need these details:
- the deceased's full name and address
- the landline telephone number the account is registered to
- the account email address or account name (if known)
If you then want to transfer the account to a new name, we’ll also need:
- the new account holder’s name
- their email address
- their telephone number
- and their payment details