What subscriptions are
Subscriptions let you sign up to third‑party content through the EE shop. They’re charged to your credit or debit card, not your mobile bill, and you can activate or cancel them at any time.
Need to know
You can't currently purchase subscriptions within the EE app. You'll need to do this on the website.
How to get subscriptions
- Go to our Apps & Subscriptions page.
- Click the subscription you want to take.
- Click Add to basket.
- Click Check out.
- Follow the rest of the sign up process.
- You'll get a link to activate your subscription once the check out is complete. You'll also get this link in an email.
- In the app, select Activate in Manage. You’ll then be taken to the partner to finish set‑up.
When signing up to a subsciption:
- you'll authorise recurring card payments.
- a 1p charge is created with your bank, but we don't actually take it. It's just used to verify the card.
- you’ll need to log in with your EE ID (or set one up if you don’t have one). You can do this even if you don't have an EE plan.
What you can do in the EE app
- View pending, active and cancelled subscriptions
- Activate a pending subscription
- Cancel an active subscription
- View payment history
- Update your debit or credit card
Subscriptions paid for with a debit or credit card are not linked to your EE phone or broadband.
Need to know
If you already have a subscription with the provider, cancel it with them first.
To manage it in the EE app, you will need to buy it again through us.
How to manage or cancel your subscription
- Download and open the EE app.
- Select Manage.
- Select Subscriptions.
- Select your subscription.
- Follow the on-screen steps.
If you cancel a subscription, you'll still be able to use it until the end of the current payment period. Also, if you change your mind, you can stop the cancellation request.
If you have any issues with your subscriptions and cannot manage them in the app, call our dedicated team on 0800 079 0062.
For any other queries not related to subscriptions, call 150 from your EE phone.
How to manage or cancel your subscription
You can manage your subscriptions in the EE app:
If you have any issues with your subscriptions and cannot manage them in the app, call our dedicated team on 0800 079 0062.
Free trials and what happens next
Some subscriptions include a free trial. Here is how they work:
- Trials start as soon as you've completed activation.
- If you cancel during the trial, you can keep using it until the trial ends and you will not be charged.
- If you do not cancel, it will roll into a paid subscription when the trial ends.
- We will email you a reminder before your free trial becomes a paid subscription.
- If you cancel a free trial and buy the same subscription again, you will not receive another trial.
Charges for your subscription
Your cost depends on the type and number of subscriptions you have.
When you buy a subscription from us, you pay for a set amount of time such as a month or a year.
The first payment is taken from the payment card as soon as you complete activation, and you'll get a reminder before each payment is due.
You can view your charges in Subscriptions in the EE app.
How your subscription appears on your card statement
Your card statement will show:
- EE Ltd Subscriptions
- ee.co.uk
If you have more than one subscription, you will see multiple payments with different amounts.