What you can do in the EE app
You can use the app to:
- view active subscriptions
- change or cancel a subscription
- update your debit or credit card
- buy new subscriptions
Subscriptions paid for with a debit or credit card are not linked to your EE phone or broadband.
Need to know
If you already have a subscription with the provider, cancel it with them first.
To manage it in the EE app, you will need to buy it again through us.
How to manage or cancel your subscription
- Download and open the EE app.
- Select Manage.
- Select Subscriptions.
- Select your subscription.
- Follow the on-screen steps.
If you have any issues with your subscriptions and cannot manage them in the app, call our dedicated team on 0800 079 0062.
For any other queries not related to subscriptions, call 150 from your EE phone.
Free trials and what happens next
Some subscriptions include a free trial. Here is how they work:
- If you cancel during the trial, you can keep using it until the trial ends and you will not be charged.
- If you do not cancel, it will roll into a paid subscription when the trial ends.
- We will email you a reminder before your free trial becomes a paid subscription.
- If you cancel a free trial and buy the same subscription again, you will not receive another trial.
Charges for your subscription
Your cost depends on the type and number of subscriptions you have.
When you buy a subscription from us, you pay for a set amount of time such as a month or a year.
You can view your charges in Subscriptions in the EE app.
How your subscription appears on your card statement
Your card statement will show:
- EE Ltd Subscriptions
- ee.co.uk
If you have more than one subscription, you will see multiple payments with different amounts.