Common problems
Connection issues
Read Apple’s support if you have connection issues with your Apple TV 4K.
Check Apple’s system status page for service interruptions or find out how to contact a tvOS app developer if a TV app is not working.
No power or picture
If your Apple TV box doesn't turn on or shows a black screen, follow these steps from Apple.
Going to sleep when listening to radio
Your Apple TV box is set to go into sleep mode when inactive. To stop this happening when listening to radio channels:
- from the Apple TV home screen go to Settings
- then General
- then Screen Saver
- select No for 'Show during music and podcasts'
Problems with sound
If you’re having sound problems, check the sound settings on your Apple TV box.
Apple TV warning symbols
Find out what to do if your Apple TV won't start up after a software update or you can see a warning symbol.
Update or reset Apple TV
Set your Apple TV to update automatically or follow the steps to update manually.
Apple has a guide on how to reset or restore your Apple TV box.