How to change the language back to English
- Open the Netflix app on your EE TV box
- On the profile page, press right on your remote to highlight the Edit (pencil) icon
- Then press OK
- Press down on the remote to highlight the Language option (this is the bottom option)
- Choose English (the third option down from the top left)
Translate the Netflix menu if needed
If you're having trouble navigating the Netflix menu because its in a different language, you can use a translation app such as Google Translate.
- Use the camera option to point your phone at the Netflix menu and see an instant translation on your screen
- You'll then be able to change it back to your preferred language
Why has the language changed?
There's a few reasons why the language may have changed.
- It could simply have been changed by accident.
- If you've been away or on holiday and used it in a hotel or temporary accommodation and left it signed in on a device there, someone could have used it and changed the language.
- Your account may have been compromised. If you think this could be the case, it's recommended you secure your account by changing your password.
Contact Netflix
If you need more help, call Netflix on 0808 502 2730 (open 24/7). They'll help you recover your account and change the language if needed.