How to reset your EE TV Box Pro and Mini

Try a reboot

If you haven't already, try rebooting the TV box first. This may fix the problem without having to do a full reset.

Your TV Box Pro has two types of reset. One lets you keep recordings, series links and reminders. The other deletes them.

Deleting recordings might be necessary if there's a problem with the TV box's hard drive.

Both resets delete any personal data and sign you out of all your apps.

Press the Home button on your remote.
From the main menu, scroll along and select Settings.
Select Factory Reset.
Select Reset and keep recordings.
Enter the numbers shown on the screen using your remote. The reset will take a few minutes.
Once done, you'll see the first-time set-up screens. Follow the on-screen instructions to complete the reset.

Press the Home button on your remote.
From the main menu, scroll along and select Settings.
Select Factory Reset.
Select Reset all data.
You'll see a warning screen, reminding you that recordings are deleted. Enter the numbers shown on the screen using your remote. The reset will take a few minutes.
Once done, you'll see the first-time set-up screens. Follow the on-screen instructions to complete the reset.

A reset will delete any personal data and sign you out of all your apps.

Press the Home button on your remote.
From the main menu, scroll along and select Settings.
Select Factory Reset.
Select Reset.
Enter the numbers shown on the screen using your remote. The reset will take a few minutes.
Once done, you'll see the first-time set-up screens. Follow the on-screen instructions to complete the reset.

If the TV box is unresponsive or you can't get to the menus, you can reset it using the buttons on the TV box.

Take the power cable out of the back of the TV box.
Wait a few seconds, then press and hold the Find Remote button on the side of the TV box.
Plug the power cable back in, keeping hold of the Find Remote button.
Within 3 seconds of plugging the power in, press and hold the Power button on the front.
Hold both buttons until you see the EE logo.
Select Factory reset (keep recording).

Take the power cable out of the back of the TV box.
Wait a few seconds, then press and hold the Find Remote button on the side of the TV box.
Plug the power cable back in, keeping hold of the Find Remote button.
Within 3 seconds of plugging the power in, press and hold the Power button on the front.
Continue to hold both buttons. When the EE logo appears, let go.
Select Factory reset (delete recording).