Unable to watch or access subscription TV channels

Check the status of EE TV

Need to know

This is only for TV boxes with an EE logo on them. If you've got a BT logo, you can test your broadband to see if that's the problem at bt.com/fix.

If there aren’t any problems with EE TV, you’ll have the option to test your home broadband connection.

Check EE TV status

New channels or a change to your package

A newly bought channel can take up to an hour to work.

If there's an issue with your order, we'll text asking you to get in touch.

Check software is up to date

If you do not get a text and your channels aren't working, check your software is up to date:

  1. Press the Home button on your remote.
  2. Go to Settings (the cog icon).
  3. Then Software information.
  4. And finally, Update Software.

You've got an error code

If you’ve got an error code, use our error code search to find a fix.

A certain channel does not work, but others do

Now and again a channel is removed from a package. Check your package details to see.

Channels can also change number - more likely if you’ve changed your package.

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