Check your cables are connected correctly
Read our pages for setting up the TV Box Pro or setting up the TV Box Mini.
Channel and signal check
Some Freeview channels, including Dave, are not available on EE TV via broadband.
To view these channels on your EE TV box you will need to have the EE TV Box Pro connected to your TV aerial.
See any planned channel closures or changes on the Freeview website.
To confirm which digital channels are available for your postcode, use the Freeview Availability Checker.
If the channel is listed, check the TV signal and quality for the channel by:
- Pressing the Home (or YouView button).
- Going to Settings > Signal & Connection & Quality > TV Signal Quality
If the signal quality is less than 50%, this indicates that your signal is too weak to receive this channel.
Connecting your EE TV box to another aerial port in your home may increase signal quality.
Re-tune channels
Try re-tuning your box and scanning for channels:
- Press the Home (or YouView) button.
- Go to Settings.
- Then Signal & Connection.
- Then TV Channels.
- Then Retune Channels.
Check for planned engineering works
Check for hidden channels
Check you haven't hidden the channel from your TV guide:
- Go to the TV guide, then press the yellow button on your remote.
- Enter your YouView PIN.
- Press the red button (not the red 'R' button for recording) and this will restore any hidden channels.
Plug aerial cable into TV
The following only applies to the EE TV Box Pro. The EE TV Box Mini uses broadband and can't be connected to an aerial to watch TV.
Unplug the aerial cable from the back of your TV box, and plug it directly into the aerial socket of the TV itself. If the problem's still there, it's likely to be an issue with your aerial or Freeview and not our service.
For more help, visit www.freeview.co.uk/help or call the Freeview advice line on 0345 650 5050.
Signal interference
Signal interference can be caused by a variety of things such as building work, weather conditions, new appliances or devices installed in the home.
Check if your roof aerial has been affected or moved by any recent severe weather. If you have:
- an internal aerial - try repositioning it to see if this fixes the problem
- a communal/shared aerial - please contact your landlord or Housing Association
- an external aerial - there may be a fault with the aerial or your aerial may have out of position
Visit the BBC transmitter checker for advice on how to receive the best signal.