Missing On Demand players

Network connection

Check your box is connected to your network:

• press the Home button
• go to Settings > Signal & Connection > Broadband Connection
• The status should be connected. If not, the box will automatically try to reconnect if there's no connection available

Accept the Terms of use

You need to accept our Terms of Use before accessing On Demand services on YouView through your broadband. To read our Terms of Use, and accept them:

• press the Home (or YouView) button
• go to Settings > Information & Reset > Terms of use > Accept

Check for updates

• press the Home (or YouView) button
• go to Settings > Information & Reset > Software Information > Update Software 
• then Update Players & Apps

Scan for channels

Try re-tuning your EE TV box:

• press the Home (or YouView) button
• go to Settings > Signal & Connection > TV Channels > Re-tune Channels

The next step is to try restarting your Smart Hub and EE TV box:

• disconnect the power supply from your hub and EE TV box. If you’re using Powerline Adapters, switch them off too
• wait for 10 seconds and then reconnect the hub
• when you have a solid broadband light on your Hub, if you use them, reconnect your Powerline Adapters and wait 10 seconds
• reconnect the EE TV box to the power supply
• now retry the On Demand player