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With so many online accounts it can be hard to keep a track of your login information. Here’s what to do if you can’t remember your username or password for your My EE account.
Forgotten your username?
Your username is the email address that you registered with.
If you can’t remember this, try searching your inbox for emails from EE. The email address that we send emails to is the one you should use to login with.
If you can’t find an email from us, contact Customer Service on 150 from your EE phone or dial 07953 966250 from any other phone.
Forgotten your password?
If you’ve forgotten your password, here’s how to reset it:
What to do if you’re locked out of your account
If you’re locked out of your My EE account, contact Customer Service on 150 from your EE phone or dial 07953 966 250 from any other phone.
My EE accounts have two levels of access, Bill Payer and User. If you don’t have Bill Payer access some sections, such as viewing your bill, are restricted.
Bill Payers are considered the account holder and have full access to the account. Bill payers can complete upgrades, view and download bills, manage account settings and much, much more.
Each EE account can have one Bill Payer role assigned.
Users have a lower level of account access than Bill Payers. They can access their own mobile number and check information including:
Users cannot view or download bills or manage user controls.
How do I check what my role is?
Your role is selected when the My EE account is created, and you can check your role at any time:
If you’ve got multiple accounts with EE, such as a Personal account or EE Home Broadband, you can add these to your My EE account.
You’ll still review a separate bill for each account, but you’ll have just one My EE login, and you’ll be able to see all your accounts in one place.
Here’s how to add additional accounts to My EE:
Can I change my role?
You can change your role at any time however:
Each account can only have one Bill Payer. If someone else is the Bill Payer, you’ll need to speak to them and ask them to change their access to User.
Only the account holder should request to be the Bill Payer. We’ll complete a security check before allowing access to be set up.
Here’s how to change your role:
Manage your account online with My EE
Find out how to access account information, view or pay bills, and more
Here’s some useful info on upgrades and eligibility…
Our text service allows you to text keywords to 150 to quickly and easily access your account information…
Quickly and easily create your account here or via the My EE app
We’ll send you an email with a link to verify your address and confirm your account
Simply log in to your account to stay in control anytime, anywhere