General text services
Below is a list of keywords you can text to manage your pay monthly account.
| Service | Text to 150 |
|---|---|
| Find out your telephone number | NUMBER |
| Check your upgrade eligibility | UP |
| Control diverts to your voicemail | VM DIVERT ON to turn it on VM DIVERT OFF to turn it off |
| Control your Visual Voicemail service (Apple only) | IPHONE VISUAL to turn it on IPHONE VISUAL OFF to turn it off |
| Check unlock status of your Apple phone | UNLOCK |
| Check your level of insurance cover | COVER |
| Request a new multi-SIM | SIM |
| Get a list of all text services | HELP |
| Get a link to download the EE app | APP |
| Find out how to spot scam emails, calls and text messages | SCAM |
| To return a device or cancel a SIM purchased within the last 14 days | RETURN |
Text services for balances, allowances and payments
| Service | Text to 150 |
|---|---|
| Make a credit or debit card payment | CR + last four digits of your card + amount you want to pay (between £5 and £95) + security number on back of card Or try our new option text PAY and follow the prompts Please make sure you have your registered card with you |
| Get information on your balance and allowances including data usage | BALANCE |
| Check bill amount and recent payments | BILL |
Text services for roaming
| Service | Text to 150 |
|---|---|
| Check your device is set up to use abroad | ROAMING |
| Find out roaming rates | RO + country e.g. RO ITALY |
| Check for add-ons to call abroad | CALL + country e.g. CALL ITALY |
| Activate Travel Data Pass | TRAVEL |
Spend Cap text services
| Service | Text to 150 |
|---|---|
| Find out more about Spend Cap | SPEND CAP |
| Add a Spend Cap | ADD SPEND CAP |
| Change an existing Spend Cap | CHANGE SPEND CAP |
| Pause an existing Spend Cap | PAUSE SPEND CAP |
| Remove an existing Spend Cap | REMOVE SPEND CAP |
Text services for offers
| Service | Text to 150 |
|---|---|
| Select TNT Sports as an add-on | SPORT |
| Start free six-month trial for Apple Music | MUSIC Or text STREAM if you already have Apple Music and just want to enjoy six months of Apple Music data streaming on EE. |
| Check eligibility for UNiDAYS perks | STUDENT |
| Select Inclusive Extras as part of your smart plan | PICK |
| Select TNT Sports as a Inclusive Extra after texting PICK | SPORT |
| Select EE Video Pass as a Inclusive Extra after texting PICK | VIDEO |
| Select EE Music Pass as a Inclusive Extra after texting PICK | MUSIC PASS |
| Select EE Gamer's Pass as a Inclusive Extra after texting PICK | GAME PASS |
| Select Apple News+ as a Inclusive Extra after texting PICK | NEWSPLUS |
| Select Apple Arcade as a Inclusive Extra after texting PICK | ARCADE |
| Select Amazon Prime Video as an add-on | PRIME VIDEO |
Text services to set up an eSIM or smartwatch
| Service | Text to 150 |
|---|---|
| Guide on how to set up a smartwatch | WATCH |
| Guide on how to set up an eSIM | ESIM |
Get more account information
Need to know
You can also find out more information about your account, plan, data allowances, additional payments or offers in the EE app, or by logging in to EE.