Last updated: 05/11/2020
We're here to support your business through the coronavirus pandemic. Our award-winning network will keep you working and we’ve new ways to help you quickly get in touch. We’ve also got a range of offers and free services to help you.
The network to keep you connected
Our mobile network can comfortably support the extra calls that people are making to keep in touch with colleagues, friends and family. And if data usage does increase, we’ve got the capacity to handle that. We’ve also started extra monitoring on all areas across our network.
Our broadband network has a large amount of capacity to keep you connected at all times - even with the massive increase in homeworking that’s being experienced.
101 calls to the police now free
We no longer charge EE customers for calls to the 101 non-emergency police service.
Free 101 calls support the 999 emergency service – and help manage the impact caused by the coronavirus outbreak. We fully support the Home Office request for a free service, and we’ve taken action as quickly as possible.
How we can help you quickly
To keep everyone safe, our agents are currently working from home. Our lines are open as normal, but you may hear some background noise.
Looking to join EE or stay with us?
If you text SUPPORT to 150 we’ll send you a handy guide on how to self-serve our most common queries using the My EE app
Our retail stores
Following the recent government announcement, we’re closing all of our retail stores to keep you and our staff safe. They’ll remain closed until the government announce that we can safely re-open. Due to this our lines are going to be very busy at the moment so your wait time may be longer than usual.
4G in more places than any other network
We're making sure that we’re giving you the biggest and best 4G coverage.
Call and text with WiFi
No signal? No problem. WiFi Calling lets you talk and text even if there’s no mobile signal.
Investing in our network
We're spending £1.5 million a day improving our network's speed, reliability and call quality.
And ready for the future
We're always one step ahead. We introduced 4G, 4G+, double speed 4GEE and now 5G to the UK.