Last updated: 15/05/2020 12:30
We're here to support your business through the coronavirus pandemic. We have the award-winning network to keep you working. We have quick new ways to help you get in touch. Plus a range of offers and free services to give you more.
Coronavirus: The network to keep you connected
Our mobile network can comfortably support the extra calls that people will make to keep in touch with colleagues, friends and family. And if data usage does increase, we have the capacity to handle that, and have started extra monitoring on all areas across our network.
We have a large amount of capacity in our broadband network to keep you connected at all times, even with the massive increase in homeworking that we’re seeing right now.
Coronavirus: Keeping you updated
We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak. If you’re unable to pay your bill as a result of business disruption caused by COVID-19, don’t worry, your service will not be automatically disconnected over the next month.
We’ll regularly update this page as the situation develops, with detailed information about our products and services, and more ways we’re supporting businesses in these difficult times.
101 calls to the police now free
We no longer charge EE customers for calls to the 101 non-emergency police service.
Free 101 calls support the 999 emergency service – and help manage the impact caused by the coronavirus outbreak. At EE, we fully support the Home Office request for a free service, so we’ve taken action as quickly as possible.
Coronavirus: Fastest ways for us to help you
We’re working hard to help vulnerable customers, keep everyone connected and keep our people safe.
Looking to join EE or stay with us?
Our retail stores
We’ve temporarily closed all our EE and BT retail stores across the country to protect the welfare of our customers and our people.
We thank our retail colleagues for all their hard work in helping to keep businesses like yours connected. We’ve committed to keeping them on full pay throughout this challenging time.
If you had an upcoming appointment with us at one of our stores you’ll have received an email or call letting you know what to do next.
In the meantime, we’ll continue to follow Government advice as to when to safely re-open our retail stores. Be sure to return to this page for all the latest updates.
We look forward to welcoming you back to our shops soon.
4G in more places than any other network
We're making sure that we provide the biggest 4G coverage for you.
Call and text with WiFi
No signal? No problem! With WiFi Calling you can keep talking and texting even if you don’t have mobile signal.
Investing in our network
We're spending £1.5 million a day to keep improving our network's speed, reliability and call quality.
And ready for the future
We're always one step ahead. We were the first to introduce 4G to the UK, double speed 4GEE and now 4G+.