Coronavirus: Keeping your business connected

Last updated: 15/05/2020 12:30

We're here to support your business through the coronavirus pandemic. We have the award-winning network to keep you working. We have quick new ways to help you get in touch. Plus a range of offers and free services to give you more. 

Coronavirus: The network to keep you connected

Our mobile network can comfortably support the extra calls that people will make to keep in touch with colleagues, friends and family. And if data usage does increase, we have the capacity to handle that, and have started extra monitoring on all areas across our network.

We have a large amount of capacity in our broadband network to keep you connected at all times, even with the massive increase in homeworking that we’re seeing right now.

Coronavirus: Keeping you updated

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak. If you’re unable to pay your bill as a result of business disruption caused by COVID-19, don’t worry, your service will not be automatically disconnected over the next month.

We’ll regularly update this page as the situation develops, with detailed information about our products and services, and more ways we’re supporting businesses in these difficult times.

101 calls to the police now free

We no longer charge EE customers for calls to the 101 non-emergency police service.

Free 101 calls support the 999 emergency service – and help manage the impact caused by the coronavirus outbreak. At EE, we fully support the Home Office request for a free service, so we’ve taken action as quickly as possible.

Coronavirus: Fastest ways for us to help you

We’re working hard to help vulnerable customers, keep everyone connected and keep our people safe.

Looking to join EE or stay with us?

You can shop and upgrade online. And if you need to contact us, you can call, CHAT with us via Live Chat or  WhatsApp.

Customer service: Please use My EE and the My EE app, Text SUPPORT to 150 and we’ll send you a handy guide on how to self-serve our most common queries.

You can also visit Help for quick answers, and use CHAT to contact our service teams. Plus get support from the My EE community.

Our retail stores

We’ve temporarily closed all our EE and BT retail stores across the country to protect the welfare of our customers and our people.

We thank our retail colleagues for all their hard work in helping to keep businesses like yours connected. We’ve committed to keeping them on full pay throughout this challenging time.

If you had an upcoming appointment with us at one of our stores you’ll have received an email or call letting you know what to do next.

In the meantime, we’ll continue to follow Government advice as to when to safely re-open our retail stores. Be sure to return to this page for all the latest updates.  

We look forward to welcoming you back to our shops soon.

Delivery with a difference

We’re continuing deliveries as normal, with extremely good service levels right across our network. We’ll still send your order within 24 hours where possible, but some orders may take a little longer to get to you.

To avoid unnecessary contact, we’ll no longer ask customers to sign our handheld units. Instead our drivers will sign it on their behalf. We’ll record the name of the person receiving delivery and a ‘Delivered on Authority’ message in the signature section of the unit.

You’ll still be able to fully track and trace your order, giving you complete visibility of all your parcels.

My EE

Our call centres and Live Chat teams are really busy at the moment. If you’d rather not wait, you can Log in or Register for My EE online or download the My EE app to stay in control of your account 24/7. Also, the EE Community is a good source of information and advice. 

Here are just a few of the things that you can do on My EE:

  • View and download your invoices
  • Check your remaining allowance and balance
  • View any out of bundle costs
  • Buy data add-ons
  • Manage Spend Caps, Usage Controls and Content Lock.

 

No charge to access the NHS online

It’s important for everyone to have the latest, accurate healthcare information.

EE Business customers can now access the NHS online without using any of the data in their mobile plan – even if they’ve run out of their allowance.

Calling 111 also remains free.

Bills and payments

We recognise the financial impact that coronavirus is having across the UK, and our team will be able to help you with any concerns you have about your EE Business bill.

We want to support you as best as we can, but to allow us to focus on the customers who need help urgently, we ask that you only contact us after your latest bill has been issued and you have a balance on your account. It is at this point that our team will be able to put support in place. 

Home working solutions from EE Business

We’ve pulled together some handy solutions to help you work from home. And if you don’t see what you need, check our EE shop for more products and services to choose from.

View our home working solutions

Free online courses to help you work from home

Technology plays a key role in getting us through this crisis. So to help you and your people improve your digital skills, we’re running a series of free online courses.

Covering topics like developing an online presence, digital marketing, social media and using collaboration tools, the courses can help you get the best from these challenging times. View free courses

And there’s lots more free learning on our Skills for Tomorrow website.  Available 24/7, it’s ideal for small businesses. Learn about making sure your customers can find you online, connecting with customers on a mobile, promoting your business with online advertising, and more today.

Boost your security when working from home

With Mobile Iron, EE Business customers get mobile device management and threat defence that’s ideal for home working.

You can secure personal or corporate devices and grant secure access to applications and email required for home working. You can install Mobile Iron quickly and easily, without user interaction, to protect your devices against attacks. Mobile Iron gives you the control and security to ensure you and your people are safe.

More about Mobile Iron

 

Keeping you entertained

Because you also need some down time, we have great entertainment offers to help you enjoy more of what you want, when you want it. With offers including Apple Music, MTV Play and BT Sport we will help keep you entertained to help manage your work/life balance. Learn more about the offers here.

More about entertainment offers

 

Why EE

4G in more places than any other network

We're making sure that we provide the biggest 4G coverage for you.

Call and text with WiFi

No signal? No problem! With WiFi Calling you can keep talking and texting even if you don’t have mobile signal.

Investing in our network

We're spending £1.5 million a day to keep improving our network's speed, reliability and call quality.

And ready for the future

We're always one step ahead. We were the first to introduce 4G to the UK, double speed 4GEE and now 4G+.