Last updated: 30/03/2020 16:00
During uncertain times when everything about us is changing and every day is a new reality, you need to keep your business working and keep your people connected. You need certainty in an uncertain world.
We’re helping by having the network and capacity already there, so you can focus on what’s important – keeping your business running.
Coronavirus: Keeping you updated
We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak. If you’re unable to pay your bill as a result of business disruption caused by COVID-19, don’t worry, your service will not be automatically disconnected over the next month.
We’ll regularly update this page as the situation develops, with detailed information about our products and services, and more ways we’re supporting businesses in these difficult times.
Call centres and live chat
We’re doing everything we can to help our customers keep their businesses running and putting great effort into looking after the wellbeing of our people during this difficult time.
Our call centre teams are currently focused on priority calls and are very busy. Because of this, if your business does not fall into one of the following categories please hang up and use our support below to find the information you need:
- Critical national infrastructure
- Looking after vulnerable people, for example care facilities
- Key Worker facilities as determined by the UK Government
If you try to contact us now, and your call isn’t urgent, we may not be able to speak with you today.
Thank you for your patience – we really appreciate it.
Our retail stores
We’ve temporarily closed all our EE and BT retail stores across the country to protect the welfare of our customers and our people.
We thank our retail colleagues for all their hard work in helping to keep businesses like yours connected. We’ve committed to keeping them on full pay throughout this challenging time.
If you had an upcoming appointment with us at one of our stores you’ll have received an email or call letting you know what to do next.
In the meantime, we’ll continue to follow Government advice as to when to safely re-open our retail stores. Be sure to return to this page for all the latest updates.
We look forward to welcoming you back to our shops soon.
4G in more places than any other network
We're making sure that we provide the biggest 4G coverage for you.
Call and text with WiFi
No signal? No problem! With WiFi Calling you can keep talking and texting even if you don’t have mobile signal.
Investing in our network
We're spending £1.5 million a day to keep improving our network's speed, reliability and call quality.
And ready for the future
We're always one step ahead. We were the first to introduce 4G to the UK, double speed 4GEE and now 4G+.