Coronavirus: Keeping your business connected

Last updated: 30/03/2020 16:00

During uncertain times when everything about us is changing and every day is a new reality, you need to keep your business working and keep your people connected. You need certainty in an uncertain world. 

We’re helping by having the network and capacity already there, so you can focus on what’s important – keeping your business running. 

Coronavirus: Keeping you updated

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak. If you’re unable to pay your bill as a result of business disruption caused by COVID-19, don’t worry, your service will not be automatically disconnected over the next month.

We’ll regularly update this page as the situation develops, with detailed information about our products and services, and more ways we’re supporting businesses in these difficult times.

Call centres and live chat

We’re doing everything we can to help our customers keep their businesses running and putting great effort into looking after the wellbeing of our people during this difficult time.

Our call centre teams are currently focused on priority calls and are very busy. Because of this, if your business does not fall into one of the following categories please hang up and use our support below to find the information you need:

  • Critical national infrastructure
  • Looking after vulnerable people, for example care facilities
  • Key Worker facilities as determined by the UK Government 

If you try to contact us now, and your call isn’t urgent, we may not be able to speak with you today.

Thank you for your patience – we really appreciate it. 

Our retail stores

We’ve temporarily closed all our EE and BT retail stores across the country to protect the welfare of our customers and our people.

We thank our retail colleagues for all their hard work in helping to keep businesses like yours connected. We’ve committed to keeping them on full pay throughout this challenging time.

If you had an upcoming appointment with us at one of our stores you’ll have received an email or call letting you know what to do next.

In the meantime, we’ll continue to follow Government advice as to when to safely re-open our retail stores. Be sure to return to this page for all the latest updates.  

We look forward to welcoming you back to our shops soon.

My EE

Our call centres and Live Chat teams are really busy at the moment. If you’d rather not wait, you can Log in or Register for My EE online or download the My EE app to stay in control of your account 24/7. Also, the EE Community is a good source of information and advice. 

Here are just a few of the things that you can do on My EE:

  • View and download your invoices
  • Check your remaining allowance and balance
  • View any out of bundle costs
  • Buy data add-ons
  • Manage Spend Caps, Usage Controls and Content Lock.

 

No charge to access the NHS online

It’s important for everyone to have the latest, accurate healthcare information.

EE Business customers can now access the NHS online without using any of the data in their mobile plan – even if they’ve run out of their allowance.

Calling 111 also remains free.

Bills and payments

We recognise the financial impact that coronavirus is having across the UK, and our team will be able to help you with any concerns you have about your EE Business bill.

We want to support you as best as we can, but to allow us to focus on the customers who need help urgently, we ask that you only contact us after your latest bill has been issued and you have a balance on your account. It is at this point that our team will be able to put support in place. 

 

Need more mobile data?

We understand that flexibility is really important for you right now. This is why we have created 30 day SIM only plans to support you with your short term needs.

If you’re a Business Select Customer, remember you can select double data as one of your swappable benefits. This allows you to enjoy twice as much data for the same price. 

You can also choose extra Business Select add-ons along with other data options to suit the needs of your business.

Free online courses to help you work from home

Technology plays a key role in getting us through this crisis. So to help you and your people improve your digital skills, we’re running a series of free online courses.

Covering topics like developing an online presence, digital marketing, social media and using collaboration tools, the courses can help you get the best from these challenging times. View free courses

And there’s lots more free learning on our Skills for Tomorrow website.  Available 24/7, it’s ideal for small businesses. Learn about making sure your customers can find you online, connecting with customers on a mobile, promoting your business with online advertising, and more today.

The networks to support working from home

With home working increasing hugely in response to COVID-19, you need to be confident you can keep connected. There’s more than enough capacity in our UK broadband and mobile networks to handle the demand. Here’s why.

Our network is built to accommodate evening peak network capacity, which is driven by data-heavy things like video streaming and game downloads, for example.

In comparison, work-related applications like video calls and daytime email traffic use only a fraction of the data. Even if the same heavy data traffic that we see each evening were to run throughout the daytime, there’s still enough capacity for work applications to run simultaneously.

Suggestions for remote working

We’ve come up with a couple of suggestions that you and your employees may want to consider when working away from your usual place of work:

1. Do you have collaboration tools, flexible phone systems and connectivity for your employees to work from home?

Video conferencing and call forwarding are great ways to ensure that you can continue to do business with your own employees and with your customers, and ensuring that your employees have reliable broadband connectivity will keep them productive. Our partners at BT Business have a number of voice and broadband solutions that can help.

2. Are you on the right data plan?

If you’re not able to be connected to a fixed broadband connection, you may be more reliant on your mobile plan to help keep you connected. You may want to consider buying mobile broadband or upgrading your mobile data plan to give you extra mobile connectivity.

We know that this is an evolving situation. We’ll be updating this statement as we confirm our position in this uncertain time. Please continue to check for updates. For more information on BT Group’s general position on coronavirus, please visit our corporate website.

Boost your security when working from home

With Mobile Iron, EE Business customers get mobile device management and threat defence that’s ideal for home working.

You can secure personal or corporate devices and grant secure access to applications and email required for home working. You can install Mobile Iron quickly and easily, without user interaction, to protect your devices against attacks. Mobile Iron gives you the control and security to ensure you and your people are safe.

More about Mobile Iron

 

Keeping you entertained

Because you also need some down time, we have great entertainment offers to help you enjoy more of what you want, when you want it. With offers including Apple Music, MTV Play and BT Sport we will help keep you entertained to help manage your work/life balance. Learn more about the offers here.

More about entertainment offers

 

Why EE

4G in more places than any other network

We're making sure that we provide the biggest 4G coverage for you.

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Investing in our network

We're spending £1.5 million a day to keep improving our network's speed, reliability and call quality.

And ready for the future

We're always one step ahead. We were the first to introduce 4G to the UK, double speed 4GEE and now 4G+.