BUSINESS TERMS AND CONDITIONS

These are the standard terms, conditions and pricing that may apply to business customers on EE, Orange and T-Mobile plans. Certain standard terms, conditions and pricing may also apply to BT business customers who have taken EE mobile on a BT contract, as indicated under the BT Terms tab below and in your contract with BT.

Terms of website use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.ee.co.uk (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.


INFORMATION ABOUT US

www.ee.co.uk is a site operated by EE Limited ("We").  We are registered in England and Wales under company number 02382161 and have our registered office at Trident Place, Mosquito Way, Hatfield, Hertfordshire, AL10 9BW. Our VAT number is 245 7193 48.

We are a limited company and are regulated by the Office of Communications (Ofcom).

ACCESSING OUR SITE

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). You recognise that the site may be adversely affected by events outside our control. We will not be liable if for any reason our site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. You are responsible for all actions that take place as a result of access to our site via your password or identification code. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
You may not use our site in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. When using our site, you must comply with the provisions of our Forum Terms or any other acceptable use terms as posted on the site from time to time.
You are responsible for making all arrangements necessary for you to have access to our site. We do not charge you anything extra to use our site, so all it should cost is what you normally pay to access the internet. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them. 

INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright, trademark and other intellectual property laws and treaties around the world.  All such rights are reserved.
Logos, product names, service names, trade names, colours, brand assets or any arrangement thereof form part of our proprietary registered and/or unregistered trademarks and intellectual property. Any unauthorised use of these trade marks may constitute a breach of our intellectual property rights.

We grant you a non-exclusive, non-transferable right to view and use our site and its content for private, non-commercial purposes only and subject to compliance with these terms. You may print off or download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others to material posted on our site. 
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

OUR SITE CHANGES REGULARLY
We aim to update our site regularly, and may change the content at any time. We use our reasonable endeavours to ensure the content and prices for our goods and services on our site are accurate at the time of their inclusion however they may be out of date at any given time. All goods and services displayed on our site are subject to availablity.
If the need arises, we may suspend access to our site, or close it indefinitely.

OUR LIABILITY
Your access to our site and any action you carry out on the basis of data or information you obtain from or via our site is carried out entirely at your own risk. The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy, suitability, completeness or reliability.
The exclusions below do not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
If you are using our site as a consumer, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
• Any liability for any indirect or consequential loss or damage that was not reasonably foreseeable by us and incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and
whether caused by tort (including negligence), breach of contract or otherwise.
If you are using our site as a business, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
• Any liability for any direct, indirect or consequential loss or damage (whether forseeable by us or not) and incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including:
• loss of income or revenue;
• loss of business;
• loss of profits or contracts;
• loss of anticipated savings;
• loss of data;
• loss of goodwill;
• wasted management or office time; and
whether caused by tort (including negligence), breach of contract or otherwise.
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
We process information about you in accordance with our privacy policy http://explore.ee.co.uk/privacy.  By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
Our secure-server software (SSL-128 bit) encrypts your personal information (including your credit/debit card number and your name and address), converting it into bits of code that can be securely transmitted over the internet.

TRANSACTIONS CONCLUDED THROUGH OUR SITE

Contracts for the supply of goods and services formed through our site are governed by our terms and conditions of supply.
Placing an order

The information displayed on our site represents an opportunity for you to assess the goods and services on our site. No offer for the sale of these goods and services is being made to you by us via the content you have accessed through our site.

Any order you send to us for the purchase of specific goods and/or services constitutes an offer for the goods and/or services selected.

We are not obliged to accept your order. We will send you a first email letting you know that we have received your order. We will then check your order, which includes performing a credit check, and decide whether to accept it. No price, or other information displayed on our site will bind us until we have accepted your order. The price you will be charged for any goods or services will be the price in force when your order is accepted by us. If we do accept your order, a contract will be created at the time we send you a second email confirming your order. You will be deemed to have received our acceptance of your offer once we have correctly sent an email to your electronic mail box.

We can only accept orders from persons aged 18 years or older and who are residents of the United Kingdom. Your order will only be accepted if you supply us with a UK delivery address.

We reserve the right to limit the number of orders per person and/or per household.

All the products and services shown on our site are for new customers only, unless we let you know otherwise.

Pre orders and out of stock orders

Whenever you pre-order online (i.e. order a device before it is launched), or order a device that is currently out of stock, we will aim to send it to you within 30 days either of the launch date (pre-orders) or of your order (out of stock devices). Sometimes, due to demand, we will not be able to send it to you within this time. If so, we will let you know and if you are unhappy to wait more than 30 days, you can cancel this order. This means we will refund any deposit or amount you have paid for the device and cancel your account. If you are an upgrading customer, and you decide to cancel this kind of order, you’ll still have to pay for any services used before cancelling.

When you pre-order or order a device that is out of stock your contract with us starts when your order is accepted but your plan will start at (and you will be charged from) the moment we send your new device out to you (i.e. just before you receive it).

UPLOADING MATERIAL TO OUR SITE

Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Forum Terms or any other acceptable use terms as posted on the site from time to time.
You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty. 
Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose without notice to you. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our Forum Terms or any other acceptable use terms as posted on the site from time to time.

VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our Forum Terms or any other acceptable use terms as posted on the site from time to time.

LINKS FROM OUR SITE

Where our site contains links to other sites and resources provided by third parties not controlled by us, these links are provided for your information only and the inclusion of such links does not imply any endorsement by us of such sites. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

JURISDICTION AND APPLICABLE LAW

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. 
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

VARIATIONS

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

GENERAL

We may delay enforcing our rights under these terms without losing them.

If any part of these terms is determined to be legally invalid or unenforceable, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the terms shall continue in effect.

YOUR CONCERNS

If you have any concerns about material which appears on our site, please call us on 150 (free of charge from an EE handset) or 07953966250 (your standard charges to mobile networks will apply).

Network terms

General Terms and Conditions for Business Customers v5 – effective from 15 June 2017 (.pdf 357 KB) >

These terms and conditions apply to new EE business customers who have signed an “EE Business Agreement” with EE Limited from 15 June 2017 onward. They may also apply to business customers who have agreed to terms with an authorised third party agent of EE. They do not apply to BT business customers who have taken EE mobile on a BT contract. Business customers who signed an EE Business Agreement before 15 June 2017 or a “Business Agreement” with Orange after 3 October 2011 will find their network terms in the Legacy Terms tab of this web page.

EE Pay Monthly Terms for Small Business v03 – effective from 11 November 2015 (.pdf 427 KB) > 

These terms and conditions apply to new EE and upgrading small business customers who have agreed to an EE “Business service/upgrade agreement” in a retail store, online or over the phone with EE Limited or with one of our authorised third party agents from 11 November 2015 onwards. From 1 July, for calls to Customer Services on 0845 412 5150, there will be an EE Access Charge of 37p / minute plus a service charge of 6p / minute (when calling from a landline you will be charged this service charge plus the applicable access charge). See www.ee.co.uk/ukcalling for further information about why we’ve made these changes. These terms and conditions do not apply to BT business customers who have taken EE mobile on a BT contract.


Business Broadband and Landline Terms and Conditions for Small Business V1.2 – effective from 09 December 2015 (.pdf 261 KB) >

The Business Broadband and Landline Terms and Conditions for Small Business apply to EE small business customers who have purchased small business Landline, ADSL or Fibre Broadband bundles from 9 December 2015 onwards. Please note the recent changes to the way we charge for 084, 087, 09 and 118 numbers (as stated at www.ee.co.uk/ukcalling) do not apply to calls made from Small Business Landline Services. Small Business customers who purchased a small business broadband or landline plan before 9 December 2015 or have purchased a Home Broadband plan will find their network terms in the Legacy Terms tab of this web page. These terms and conditions do not apply to BT business customers who have taken EE mobile on a BT contract.

If you are a BT business customer who has taken EE mobile, please see the BT Terms section below.

Everything Everywhere Limited changed its name to EE Limited and updated its registered address on 2 September 2013. This does not affect the validity of existing business customer contracts with EE in any way but all documents at ee.co.uk/businessterms have been updated accordingly for this change.

Price guides

Our Price Guides will be updated from time to time and will be published here.  Any changes take effect from the date of publication.  Details of Service Plans and Service Plan Add-Ons which are no longer available to new customers can be found in the relevant Legacy Price Guide.

EE Price Guide for Large Business (.pdf 1.3MB) >

*Price guide has been updated for the EU roaming regulatory changes which will take effect from 30th April 2016

This Price Guide applies to all EE business customers who: (a) have more than 50 employees at time of contract; and/or (b) have contracted with, or had the benefit of their contract assigned to, EE Limited using one of the following types of contract: EE Business Agreement, Business Agreement, Orange Business Services Master Agreement, Orange Business Services Customer Agreement or Orange Business Agreement. This Price Guide also applies to all BT business customers who have taken EE mobile on a BT contract. The EE Price Guide for Large Business was previously named the "Orange Business Price Guide".

EE price guide for Small Business (.pdf 880 KB) >

This Price Guide applies to all EE small business customers who: (a) have less than 50 employees at time of contract; and/or (b) have contracted with EE Limited using the EE Pay Monthly Terms for Small Business or the Business Broadband and Landline Terms and Conditions for Small Business. These terms and conditions do not apply to BT business customers who have taken EE mobile on a BT contract.

Non-Standard Price Guide for EE Small Business (.pdf 494 KB) >

Contains details of 09 premium rate numbers and other non-standard charges. Applies to all EE small business customers. These terms and conditions do not apply to BT business customers who have taken EE mobile on a BT contract.

Legacy Price Guide for Business (.pdf 1.3 MB) >

*Price guide has been updated for the EU roaming regulatory changes which will take effect from 30th April 2016

This Legacy Price Guide is a reference guide for all EE business customers and Orange small business customers, detailing Service Plans and Service Plan Add-Ons which are no longer available to new business customers. These terms and conditions do not apply to BT business customers who have taken EE mobile on a BT contract.

Please note: from 01 July 2015 calls to numbers starting 116, 0800 and 0808 will be free to our small business customers and will not be deducted from the customer’s inclusive allowances under a plan.

Customers calling numbers starting 084, 087, 09 and 118 from mobile services will be charged EE’s Access Charge of 37p/minute (excl. VAT) plus the applicable Service Charge of the provider they are calling (see www.ee.co.uk/ukcalling).

The pricing information provided in the customer’s plan terms and conditions, or set out in the Legacy Price Guide for Business, about these number ranges may no longer apply if the guide is published before 1 July 2015 and will be replaced by this charging structure as set out in the EE Price Guide for Small Business, the Orange Price Guide for Business and the Non-Standard Price Guide for EE Small Business.

For calls to Customer Services on 0845 412 5150, there will be an EE Access Charge of 37p / minute plus a service charge of 6p / minute (when calling from a landline you will be charged this service charge plus the applicable access charge).

See www.ee.co.uk/ukcalling for further information about why we’ve made these changes. The changes for large business customers are detailed in the Large Business Price Guide.

Please see the T-Mobile section of this page for the Price Plans which apply to T-Mobile small business customers.

Everything Everywhere Limited changed its name to EE Limited and updated its registered address on 2 September 2013. This does not affect the validity of existing business customer contracts with EE in any way but all documents at 
ee.co.uk/businessterms have been updated accordingly for this change.

Solution terms

Our Solution Terms apply to: (a) EE business customers who have ordered a Solution from EE Limited from 30 October 2012; and (b) BT business customers who have taken EE mobile and have ordered an EE Solution from BT as part of the EE Mobile Service under their BT contract. The Solution Terms may be updated from time to time and will be published on this terms and conditions web page. Any changes take effect from the date of publication.

This tab does not apply to T-Mobile customers.

Solution Terms for Customised Apps (.pdf 129 KB) >

Solution Terms for Enterprise Mobility Manager (Advanced) (.pdf 252 KB) >

4GEE Public WiFi in a box from EE solution terms >

Enterprise Mobility Manager (Advanced) – effective from 10 November 2014 (.pdf 243 KB) >

Call Safe from EE (formerly known as Call Safe from Orange) – effective from 14 May 2013 (.pdf 82.1 KB) >

Data VPN (formerly known as Data VPN from Orange) – effective from 01 December 2015 (.pdf 197 KB) >

EE Freedom – effective from 14 May 2013 (.pdf 232 KB) >

Field Link – effective from 15 November 2013 (.pdf 216 KB) >

Lone Worker from EE (Guardian 24) (formerly known as Lone Worker from Orange powered by Guardian 24) – effective from 14 May 2013 (.pdf 76.4 KB) >

Lone Worker from EE (Peoplesafe) (formerly known as Lone Worker from Orange powered by Peoplesafe) – effective from 14 May 2013 (.pdf 78.8 KB) >

Lone Worker from EE SIM Only Service Plan (formerly known as Lone Worker from Orange SIM Only Service Plan)- effective from 14 May 2013 (.pdf 60.3 KB) >

Managed BlackBerry® Server Support from EE (Employees Transferring) (formerly known as Managed BlackBerry® Server Support from Orange) – effective from 14 May 2013 (.pdf 94.2 KB) >

Managed BlackBerry® Server Support from EE (No Employees Transferring) (formerly known as Managed BlackBerry® Server Support from Orange) – effective from 14 May 2013 (.pdf 89.9 KB) > 

Mobile Device Management Solution Terms – effective from 31 March 2014 (.pdf 218 KB) > 

Mobile Voice VPN (formerly known as Orange Wirefree Extension) – effective from 14 May 2013 (.pdf 311 KB) >

On-site Support (Employees Transferring) - effective 4 January 2016 (.pdf 255 KB) >  

On-site Support (No Employees Transferring) - effective 4 January 2016 (.pdf 188 KB) >

Public WiFi from EE – effective from 7 December 2016 (.pdf 301 KB) >  

Secure Mobility (formerly known as Secure Mobility from Orange) – effective from 14 May 2013 (.pdf 153 KB) >

Service Management - effective 4 January 2016 (.pdf 181 KB) >

Signal Booster – effective from 25 January 2013 (.pdf 63 KB) >  

Smartnumbers (formerly known as Orange smartnumbers®) – effective from 14 May 2013 (.pdf 163 KB) >  

Solution Terms for Additional Network Equipment – effective from 16 June 2015 (.pdf 257 KB) >

Total Resource (Employees Transferring) (formerly known as Total Resource from Orange) – effective from 4 January 2016 (.pdf 148 KB) >

Total Resource (No Employees Transferring) (formerly known as Total Resource from Orange) – effective from 4 January 2016 (.pdf 181 KB) >

2G Signal Box – effective from 7 May 2013 (.pdf 7.5 KB) >

Enterprise Messaging - effective from 4 June 2014 (.pdf 199 KB) >

Solution Terms for Rapid Site - effective from 7 December 2015 (.pdf 228 KB) >

Solution Terms for Connected Vehicle (.pdf 165 KB) >

Mobile Voice Recording Compliance – effective from 9 May 2017

Mobile Voice Recording Enterprise Solution Terms – effective from 01 December 2015 (.pdf 205 KB) >

Solutions Terms for BlackBerry® for business, Broadband and Fibre Broadband, Landline, Mobile Voice VPN (Indirect Access), Office Signal Box and Business Class Service for Large Business (the replacement for Standard Support Service for Large Business Customers) can be found in the EE Price Guide for Large Business on the Price Guide tab of this web page.

The Solution Description for Business Class Service for Large Business Customers can be found on the Support tab of this web page.

Solution Terms for Service Add-Ons, Tailored End to End and Tailored Set Up can be found on the Support tab of this web page.

If you are a BT business customer who has taken EE mobile, Solution Terms are subject to the amendments set out in the EE Mobile Schedule to the BT General Terms.

Solution update terms

Our Update Terms Guides only apply to business customers who have contracted with, or had the benefit of their contract assigned to, EE Limited for a Solution using one of the following types of contract: Business Agreement (BA), Orange Business Services Master Agreement (OBSMA), Orange Business Services Customer Agreement (OBSCA) or Orange Business Agreement (OBA).

This tab does not apply to BT business customers who have taken EE mobile or T-Mobile customers.

Solution Update Terms Guide (OBSMA, OBSCA, OBA) (.pdf 798 KB) >  

This Terms Guide applies to business customers who have contracted on an Orange Business Services Master Agreement, Orange Business Services Customer Agreement or Orange Business Agreement.

Solution Update Terms Guide (BA V1.0) (.pdf 348 KB) >

This Terms Guide applies to business customers who have contracted on a Business Agreement. 

Everything Everywhere Limited changed its name to EE Limited and updated its registered address on 2 September 2013. This does not affect the validity of existing business customer contracts with EE in any way but all documents at www.ee.co.uk/businessterms have been updated accordingly for this change.

Other terms

Additional terms and conditions which may apply to business customers as identified in their agreement with EE Limited.

Please see the T-Mobile tab of this web page for relevant T-Mobile terms and conditions.

Privacy Policy – effective from 30 October 2012 - This Privacy Policy also applies to all BT business customers who have taken EE mobile on a BT contract.

Ofcom General Condition 9.2 Additional Information (.pdf 301 KB) >

This document contains additional information relating to the Services provided by EE to business customers (a business who has greater than 50 employees) or who have signed an “EE Business Agreement” with EE Limited from 30 October 2012. Such additional information will be incorporated into your agreement where you have made a request for this information in accordance with Ofcom General Condition 9.2.

If you are an EE small business customer (a business who has less than 50 employees) or have agreed to an EE “Business service/upgrade agreement” in a retail store, online or over the phone with EE Limited or with one of our authorised third party agents from 30 October 2012 onwards then Additional Information in accordance with Ofcom General Condition 9.2 will be incorporated into your EE Pay Monthly Terms for Small Business.

Online Billing Manager Terms and Conditions – effective from 6 October 2016 (.pdf 63.5 KB) >

These terms also apply to all BT Business customers who have taken EE mobile on a BT contract and use the OBM website.

Please see the Legacy Terms tab of this web page for legacy versions of terms and conditions. 

Everything Everywhere Limited changed its name to EE Limited and updated its registered address on 2 September 2013. This does not affect the validity of existing business customer contracts with EE in any way but all documents at ee.co.uk/businessterms have been updated accordingly for this change.

Insurance and Warranty

Under these terms and conditions the Insurer provides insurance for customer devices and EE provides the warranty.

Full Cover and Damage Cover (Consumer and Small Business) (Sold by EE) – for customers buying cover from 9 September 2015 (.pdf 2.39 MB) >

Full Cover and Damage Cover (Consumer and Small Business) (Sold by EE Insurance Services Limited) – for customers buying cover from 9 September 2015 (.pdf 2.7 MB) >

Full Cover and Damage Cover (Consumer and Small Business) (Sold by EE) – for customers buying cover from 6 August 2014 - 8 September 2015 (.pdf 122 KB) >

Full Cover and Damage Cover (Consumer and Small Business) (Sold by EE Insurance Services Limited) – for customers buying cover from 6 August - 8 September 2015 (.pdf 125 KB) >

Notice of Variation for Terms and conditions for Full Cover and Damage Cover purchased from EE Insurance Services - effective March 2016 (.pdf 319 KB)

Notice of Variation for Terms and conditions for Full Cover and Damage Cover purchased from EE Insurance Services - effective July 2016 (.pdf 171 KB)

Notice of Variation for Terms and conditions for Full Cover and Damage Cover purchased from EE Insurance Services - effective March 2016 (.pdf 319 KB)

Notice of Variation for Terms and conditions for Full Cover and Damage Cover purchased from EE Insurance Services - effective July 2016 (.pdf 171 KB)

Download the terms and conditions for Full Cover and Damage Cover - the extra benefits (.pdf 140 KB) >

Multi-device insurance discounts - terms and conditions(.pdf 177 KB) >

Full Cover and Damage Cover for Large Business (Sold by EE) – effective from 1 March 2016 for new purchases of cover and existing customers (.pdf 295 KB) >

Full Cover and Damage Cover for Large Business excess fees - effective from 3 December 2014 for new purchases of cover (.pdf 98 KB) >

Please note: This section does not apply to BT business customers who have taken EE mobile on a BT contract.

Legacy Insurance and Warranty

EE Tablet Care Terms and Conditions (Consumer and Small Business) (Sold by EE) – effective from 3 September 2013 for new purchases of cover and effective from 1 November 2013 for existing customers (.pdf 128 KB) >

Clone Phone Fully Loaded Terms and Conditions (Consumer and Small Business) (Sold by EE) – effective from 3 September 2013 for new purchases of cover and effective from 1 November 2013 for existing customers (.pdf 356 KB) >

Clone Phone Fully Loaded Terms and Conditions (Consumer and Small Business) (Sold by EE Insurance Services) – effective from 3 September 2013 for new purchases of cover and effective from 1 November 2013 for existing customers (.pdf 118 KB) >

Full Cover and Damage Cover for Large Business (Sold by EE) – effective from 3 December 2014 for new purchases of cover (.pdf 295 KB) >

Orange Care Terms and Conditions – effective from 1 November 2013 (.pdf 241 KB) >

Orange Care Terms and Conditions – effective from 5 September 2011 to 1 November 2013 (.pdf 58.4 KB) >

EE Phone and EE Tablet Care for Large Business – effective from 31 October 2012 to 31 October 2013 for customers who had purchased this cover before 2 September 2013 (.pdf 110 KB) >

EE Phone and EE Tablet Care for Large Business – effective from 2 September 2013 for new purchases of cover and effective from 1 November 2013 for existing customers (.pdf 214 KB) >

EE Tablet Care Terms and Conditions (Consumer and Small Business) – effective from 31 October 2012 to 31 October 2013 for customers who had purchased this cover before 3 September 2013 (.pdf 110 KB) >

Clone Phone Fully Loaded Terms and Conditions (Consumer and Small Business) – effective from 31 October 2012 to 31 October 2013 for customers who had purchased this cover before 3 September 2013 (.pdf 118 KB) >

EE Phone and EE Tablet Care for Large Business – effective from 31 October 2012 to 31 October 2013 for customers who had purchased this cover before 2 September 2013 (.pdf 88.5 KB) >

EE Tablet Care Terms and Conditions (Consumer and Small Business) – effective from 31 October 2012 to 31 October 2013 for customers who had purchased this cover before 3 September 2013 (.pdf 110 KB) >

Clone Phone Fully Loaded Terms and Conditions (Consumer and Small Business) – effective from 31 October 2012 to 31 October 2013 for customers who had purchased this cover before 3 September 2013 (.pdf 118 KB) >

Please note: This section does not apply to BT business customers who have taken EE mobile on a BT contract.

 

Support

Business Class Service for Large Business Customers (Solution Description) (.pdf 1.02 MB) >

Please see the EE Price Guide for Large Business on the Price Guides tab of this web page for the eligibility criteria for this Service.

The predecessor Solution ‘Standard Support Service for Large Business Customers’ shall continue to apply to Customers whose agreements with EE pre-date 14 July 2014.

Our Solution Terms apply to: (a) EE business customers who have ordered a Solution from EE Limited from 30 October 2012; and (b) BT business customers who have taken EE mobile and have ordered a relevant EE mobile Solution from BT under their BT contract. The Solution Terms may be updated from time to time and will be published on this terms and conditions web page. Any changes take effect from the date of publication. If you are a BT business customer who has taken EE mobile, the Solution terms and conditions in this tab are also subject to the amendments set out in the EE Mobile Schedule to the BT General Terms.

Solution Terms for Service Add-Ons Solution - effective from 29 Jaunuary 2014 (.pdf 168 KB) >

Service Add-Ons - effective from 14 July 2014 (.pdf 165 KB) >

Tailored Set Up - effective from 14 July 2014 (.pdf 152 KB) >

Tailored End to End - effective from 14 July 2014 (.pdf 160 KB) >

Please see the EE Price Guide for Large Business on the Price Guides tab of this web page for the eligibility criteria for these Solutions.

The Solution ‘Tailored Service including Tailored Service Add-Ons’ was withdrawn from sale to new customers on 14 July 2014.

Legacy Network Terms

General Terms and Conditions for Business Customers v4.1 – effective from 12 November 2015 (.pdf 357 KB) >

General Terms and Conditions for Business Customers v4.0 – effective from 9 April 2015 (.pdf 340 KB) >

General Terms and Conditions for Business Customers v3.0 – effective from 14 October 2013 (.pdf 348 KB) >

General Terms and Conditions for Business Customers V2.2 - effective from 11 September 2013 (.pdf 299 KB) >

General Terms and Conditions for Business Customers V2.1 - effective from 22 August 2013 (.pdf 343 KB) >

General Terms and Conditions for Business Customers V2.0 - effective from 30 October 2012 (.pdf 288 KB) >

General Terms and Conditions for Business Customers V1.0 - effective from 3 October 2011 (.pdf 348 KB) >

EE Pay Monthly Terms for Small Business v02 – effective from 26 March 2014 to 10 November 2015 (.pdf 103 KB) >

EE Pay Monthly Terms for Small Businessv01A - effective from 23 January to 25 March 2014 (.pdf 200 KB) >

EE Pay Monthly Terms for Small Businessv01B - effective from 30 October 2012 to 22 January 2014 (.pdf 93.2 KB) >

Business Broadband and Landline Terms and Conditions for Small Business – effective from 18 August 2015 to 8 December 2015 (.pdf 261 KB) >

The following terms and conditions apply to small business customers who have purchased Home Broadband plans:

EE Broadband Network Terms for Small Business – effective from 1 July 2015 (.pdf 309 KB) >

EE Broadband Network Terms for Small Business – effective from 16 September 2013 to 30 June 2015 (.pdf 258 KB) >

EE Broadband Network Terms for Small Business - effective from 30 October 2012 to 16 September 2013 (.pdf 204 KB) >

These EE Broadband Network Terms for Small Business apply to EE and Orange small business customers who registered for Broadband between 30 October 2012 and 15 September 2013.

Orange Price Guide for Small Business (.pdf 1.02 MB) >

Orange Pay Monthly Terms for Small Business v16 – effective from 26 March 2014 (.pdf 178 KB) >

Orange Pay Monthly Terms for Small Business v15 - effective from 23 January 2014 to 25 March 2014 (.pdf 179 KB) >

Orange Pay Monthly Terms for Small Business v15A - effective from 30 October 2012 to 22 January 2014 (.pdf 163 KB) >

Orange Pay Monthly Terms for Small Business v14C - for customers who joined before 30 October 2012 (.pdf 153 KB) >

Solution Terms for Machine to Machine from EE (.pdf 279 KB) >

Solution Terms for Wi-Fi Marketing from EE In Parternership with WiForia (.pdf 182 KB) >

Please see the T-Mobile tab of this web page for the legacy network terms which apply to T-Mobile small business customers.

Please note: This section does not apply to BT business customers who have taken EE mobile on a BT contract.

T-Mobile plan terms

We have a large selection of T-Mobile brochures available to download.

If you're a business customer using a consumer T-Mobile plan, or you can't find your plan in the list below - have a look on our consumer price plans page. If you're a corporate customer, please speak to your account manager.

Network Terms:

T-Mobile Pay Monthly Terms for Small Business v60 – effective from 26 March 2014 (.pdf 112 KB) >

These terms and conditions apply to new and upgrading T-Mobile small business customers who have agreed to an T-Mobile “Business service/upgrade agreement” in a retail store, online or over the phone with EE Limited or with one of our authorised third party agents from 26 March 2014 onwards.

T-Mobile PAYG network terms (.pdf 94 KB) >

Price Plans:

T-Mobile Company Price Plan (.pdf 833 KB) >
Our T-Mobile Company Price Plan will be updated from time to time and will be published here. Any changes take effect from the date of publication.

Please note: from 1 July T-Mobile small business customers will not be charged for calls to numbers beginning 0800, 0808 or 116. Customers calling numbers starting 084, 087, 09 and 118, will be charged EE’s Access Charge of 37 p/ minute (excl. VAT) plus the applicable Service Charge of the provider they are calling (see www.ee.co.uk/t-mobile-ukcalling).

The pricing information provided in the customer’s plan terms and conditions or shown in the T-Mobile Company Price Plan may no longer apply if the guide is published before 1 July 2015.

For calls to Customer Services on 0845 412 5000, there will be an EE Access Charge of 37p / minute plus a service charge of 6p / minute (when calling from a landline you will be charged this service charge plus the applicable access charge).  See www.ee.co.uk/t-mobile-ukcalling for further information about why we’ve made these changes.

Insurance and Warranty:

Clone Phone Fully Loaded Terms and Conditions (Consumer and Small Business) (Sold by EE) - effective from 3 September 2013 for new purchases of cover and effective from 1 November 2013 for existing customers (.pdf 131 KB) >

EE Tablet Care Terms and Conditions (Consumer and Small Business) (Sold by EE) - effective from 3 September 2013 for new purchases of over and effective from 1 November 2013 for existing customers (.pdf 128 KB) >

Other Terms:

My T-Mobile Terms and Conditions

Legacy Terms:

T-Mobile Pay Monthly Terms for Small Business v59 - effective from 23 January to 25 March 2014 (.pdf 836 KB) >

T-Mobile Pay Monthly Terms for Small Business v59A - effective from 30 October 2012 to 22 January 2014 (.pdf 111 KB) >

T-Mobile Pay monthly Terms for Small Business v58C - for customers who joined before 30 October 2012 (.pdf 104 KB) >

Fonesafe Terms (Band A-G) (.pdf 651 KB) >

Fonesafe Terms (Band I) (.pdf 654 KB) >

T-Mobile Shop Returns and Refunds (.pdf 68.6 KB) >

Everything Everywhere Limited changed its name to EE Limited and updated its registered address on 2 Setember 2013. This does not affect the validity of existing business customers contracts with EE in any way but all documents at ee.co.uk/businessterms have been updated accordingly for this change.

BT Terms

These are the standard terms, conditions and pricing that may apply to BT business customers who have taken EE mobile, as indicated in your contract with BT.

General Terms and the EE Mobile Schedule to the General Terms >

Price Guide

Please see the Price Guides section of this page for the EE Price Guide applicable to EE Mobile

Support Terms

Please see the Support Terms section of this page for the relevant Support terms applicable to EE Mobile

Solution Terms

Please see the Solution Terms section of this page for the relevant Solution Terms applicable to EE Mobile

Other Terms

Please see the Other Terms section of this page for the relevant terms applicable to EE Mobile.

A sign of quality

We are proud of our ISO9001 certification. It's an independent, internationally recognised mark that shows EE has the systems and structures in place to monitor our customers' needs, produce the quality of service they require and continually improve our processes over time. The certificate is valid for three years and we'll be monitored regularly during that period so we won't stop looking for ways to improve.

Everything Everywhere Limited changed its name to EE Limited and updated its registered address on 2 September 2013. This does not affect the validity of existing business customer contracts with EE in any way but all documents at www.ee.co.uk/businessterms have been updated accordingly for this change.

Why EE

4G in more places than any other network

We're making sure that we provide the biggest 4G coverage for you.

Call and text with WiFi

No signal? No problem! With WiFi Calling you can keep talking and texting even if you don’t have mobile signal.

Investing in our network

We're spending £1.5 million a day to keep improving our network's speed, reliability and call quality.

And ready for the future

We're always one step ahead. We were the first to introduce 4G to the UK, double speed 4GEE and now 4G+.