If you pay your bill late you could receive an administration charge on your account. Details of the charge will be on your online account, and on your next bill. View all pay monthly mobile charges here.
What happens if I've missed a payment?
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Paying your bill late
Paying your bill late
What happens if you don't pay your bill
What happens if you don't pay your bill
If you can't pay your bill, let us know as soon as possible otherwise your services may be cut off. If this happens, we'll contact you by phone or mail.
If your bill remains unpaid and we haven’t come to an arrangement you won’t be able to use your services until the outstanding balance is cleared. Please speak to us to see what help we may be able to offer you.
We’re here to support you during difficult times. If the balance on your account is higher than we would expect, we may also suspend your account and request an interim payment to resume your service.
One way to help you avoid missing a payment is to set up a Direct Debit which means you don’t have to worry about forgetting to make a payment.
How to reactive your services
How to reactive your services
To reactivate your service, you’ll need to make a payment. You can do this online or through the EE app:
You can also call 150 from an EE device or 0800 956 6000 from any other device to make a payment over the phone.
Once we’ve received payment, it can take up to 24 hours to switch your service back on. However, most services are on within 2 hours.If you’re still not connected after 24 hours, please try restarting your device.
Bank transfers, giro, and cheque payments could take up to 5 days to reach our bank account.
When you might get a default
When you might get a default
A default is normally applied against a borrower when a credit agreement has been broken.
We apply a default when a balance remains unpaid for a period of time. A default will stay on your credit file for 6
years, which may affect you when you’re applying for credit or services in the future.
Once the outstanding balance has been paid your credit file will be updated to “Satisfied”.
If you’re struggling to pay, it’s best to get in contact with us as soon as possible so we can support you.
Tips to manage your bills
Tips to manage your bills
If you’re an EE mobile customer, there are a few things you can do to help make your bill more manageable and keep track of your monthly spending. Things like: