Debt Collection Agencies (DCA’s) are companies who deal with customers who have unpaid bills that have not been resolved by our EE Guides.
If you’re behind with your payments and we have be able to contact you to take the payment for a number of weeks, we may instruct a Debt Collections Agency (DCA) to contact you and discuss your options for repayment. As there is a cost to EE for this service, we will add on the cost to the amount you already owe us.