If you’re experiencing financial difficulties and are unable pay, don’t worry, we are here to support you through difficult times. Depending on your situation there are some things we can do to help.
Help if you have problems paying your bill
In this article
What to do if you're struggling to pay
What to do if you're struggling to pay
It’s important to know that some of support options might impact your credit file.
There is no impact to your credit file by contacting us and having a conversation about your circumstances.
If you’re struggling, please call us and you can speak to one of our friendly EE Guides. The sooner you get in touch the better.
There are also some things you can do which could help paying your bill more manageable:
There are actions you can take to reduce your useage and bills. Find out how to reduce your bills and manage spending here.
Support available for low-income households
Support available for low-income households
We have some basic plans for Mobile, Broadband and Telephone, which are exclusively available to
customers on one or more of the following benefits:
What happens if you don't pay your bill
What happens if you don't pay your bill
We know it can be hard to talk about money issues, but the best thing to do if you’re struggling to pay is speak to us. We’re here to listen to you and do everything we can to support you through difficult times.
It is important that you know that if we don’t hear from you your service may be affected. This could include disconnection. The debt could then be passed to a third-party debt collection agency to be recovered on our behalf.
Late payment charges may apply. You can view all pay monthly mobile charges here.
What to do if your Direct Debit fails
What to do if your Direct Debit fails
We understand these things happen, we’ll make a second attempt to collect the payment around 7 days later.
If the second attempt fails, and you haven’t made a payment already, your Direct Debit will be cancelled, and a failed Direct Debit charge may be applied to your account. You can find details on charges here.
To avoid disruption to your service you’ll need to pay your outstanding balance or have arranged a support plan with us.
You can make a payment through the EE website or the app.
You can also call 150 from an EE device or 0800 956 6000 from any other device to make a payment over the phone for your EE mobile bill.
How to get more support
How to get more support
If you’re struggling with your finances, there are several free independent debt advice services that can help. They will give you free and confidential advice and aim to find solutions that are best suited to you and your circumstances. Here are a few: